An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by kotofey
Additional information from kotofey:
If you need support, use the form on my user profile page to get in contact with me. Support questions are typically answered before 24 hours (on working days Mon. – Fri.). On weekends – up to 2 days.
IMPORTANT: Before submitting an email with your problem, please review the comments on the item page or FAQ page – there is a good chance someone else may have had the same problem as you and I’m might have already addressed the issue.Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Has been a member for 3-4 years
- Sold between 100 000 and 250 000 dollars
- Exclusive Author
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Microlancer Beta Tester
- Bought between 10 and 49 items
- Referred between 100 and 199 users
|Created||27 July 12|
|Last Update||23 October 12|
|Compatible Browsers||IE7, IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||HTML Files, CSS Files, JS Files, PHP Files|
|Tags||background image, background slider, blog, fullscreen background, fullscreen gallery, fullscreen theme, gallery, html template, minimal, minimalistic, personal site, portfolio, showcase, simply, slideshow background|