An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by kotofey
Additional information from kotofey:
If you need support, use the form on my user profile page to get in contact with me. Support questions are typically answered before 24 hours (on working days Mon. – Fri.). On weekends – up to 2 days.
IMPORTANT: Before submitting an email with your problem, please review the comments on the item page or FAQ page – there is a good chance someone else may have had the same problem as you and I’m might have already addressed the issue.Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
This item is by an Elite Author
|Created||27 July 12|
|Last Update||23 October 12|
|Compatible Browsers||IE7, IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||HTML Files, CSS Files, JS Files, PHP Files|
- background image
- background slider
- fullscreen background
- fullscreen gallery
- fullscreen theme
- html template
- personal site
- slideshow background