An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by kotofey

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from kotofey:

If you need support, use the form on my user profile page to get in contact with me. Support questions are typically answered before 24 hours (on working days Mon. – Fri.). On weekends – up to 2 days.

IMPORTANT: Before submitting an email with your problem, please review the comments on the item page or FAQ page – there is a good chance someone else may have had the same problem as you and I’m might have already addressed the issue.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where in the css do I get rid or the box around the logo?

Use this CSS
 .menu-wrapper .logo img {
  background: none!important;
}

What dimensions of images I must use for background slideshow?

You can use any dimension of images.
NOTE : On the demo site I’ve used 1000×589px , ~1200×747px and etc.

Is there any possibility to change the order of the images/projects/etc. in the gallery/portfolio/etc?

Try to use this plugin – Post Types Order

Is there dummy content?

I’ve downloaded a new theme version. How to upgrade my current version?


1. Download the latest version from your account and unzip the package
2. In the unzipped folder you’ll find the file “photolio.zip”
3. Navigate to Dashboard -> Appearance -> Themes
4. Deactivate current theme (or activate another theme) and hit ‘Delete’
4. Download the new version using Wordpress theme uploader and hit ‘Activate’

If you change the theme files, you can replace only modified files using FTP (see update log). This method for advanced users.

P.S You will not lose your theme settings or galleries/etc. If you modified original theme files, you can lose your modification (see the changelog what files was modified)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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