An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ZERGE

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ZERGE:

1. Support for all our themes is conducted through the ColorTheme Support Forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue

2. We only cover support for our themes (unique functions and features beyond WordPress ones), and cannot provide general support on WordPress or third-party plugins.

Support Forums | Create an Account | Find your “Item Purchase Code”

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I got this error when i try to activate the Theme:
Fatal error: Call to undefined function wp_get_theme() ...

Solution: Update your WordPress installation to the latest version.
Every time I try to save the options of the theme, it shows an Error! And nothing changes on the site

Be sure your theme files are writable (especially \css\options.css)

I just tried installing your theme and I am getting this error:

“The package could not be installed. The theme is missing the style.css stylesheet.”

You don’t need to install the package zip, only the theme zip contained within (wp-phrase.zip).

How to Update a Phrase theme

To update the Theme just replace changed files listed in the file Changelog.txt
Recommend make a backup of the Theme files before you overwrite them with the new ones.

Where you can find your API key

If you’re using theme that requires your API key, you can find it by visiting your Account page then clicking the My Settings tab. At the bottom of the page you’ll find your account’s API key and a button to regenerate it as needed.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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