An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by MsTrends

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from MsTrends:

Support for my items may include:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Minor Customization
Item support does not include:
  • Heavy Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How i can have multiple background images on Home Page?

By default home page will show GLOBAL single background image or video which u have defined in ‘Theme Options’. If u want mutiple bg images on homepage too just make a page using fullscreen template (as described here: http://www.picasso.mstrends.com/documentation/#fullscreen) and assign mutiple images to it using meta panels and then make this page ur homepage.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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