650 comments found

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Netherlands
rborsato Purchased

Hello,

All of a sudden (without any updating of plugins or whatever) the subitems of the menu are not shown anymore. SUBMENU ITEMS ARE GONE. But are set in the menu.

PLEASE HELP!

doitmax

Hi,

do you have the latest version 1.9 installed? Could you also please provide a link?

doitmax

rborsato
rborsato Purchased

Just installed to latest release (is not mentioned in you update summary on Item Details page).

I have one issue now. I only can see the general options in the PicTree options. Homepage, Fonts, etc options are not visible anymore….

doitmax

Hi,

do you have any other plugins installed? Maybe there is a conflict with an older version of any of them.

doitmax

rborsato
rborsato Purchased

I disabled all plugins, and have still the same problem….

doitmax

Hi,

please send your login details to support@doitmax.de so i can check it.

doitmax

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
Philx Purchased

as rbosato said above, i haven`t touched my website for a couple of months, and now the homepage scroller doesn`t work, the sub menus dont work nor does the nice display of photos when you click on them.

All update wordpress and updated to pictree 1.9, poor show to not use website for a few months to come back and find nothing works, i`ve had enough of wordpress and pictree, i personally would like my money back and not bother with it anymore, doubt that will be happening though eh?

doitmax

If you would provide a link i could help you. As you can see the online preview is running without any problems. So there must be something wrong and i really would like to help you.

doitmax

Default-user
Philx Purchased

I`m afraid i have deleted it now, for me it was to buggy, this isnt the first time that something has gone wrong with the theme after it has been running fine, as for version 1.9 would should i have to update it if i`m happy with it running? A friend of mine also bought this very theme, he`s been out the country for 6 months and i looked at his website bearing in mind i cannot access his account and his is doing the same which he is not happy about as he`s out the country and can only view website in internet cafe.

I would be very happy if you could give me a refund so i can purchase another theme, can you do this for me please.

doitmax

Hi,

i am not able to give you any refund but you can contact the Envato support. Sometimes an update is needed as in your case to work as it should because actually there was a change not on our side but on jQuery that is included in the theme. Updates are necessary to ensure the quality of a theme over a long period of time and changes on WordPress too.

doitmax

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
mindbogl Purchased

I’m having the exact same problem. Client complained of the site not working and I haven’t touched anything.

www.susandoupe.com

doitmax

Hi,

you have to update to the latest version 1.9 of the theme. There was a change on the jQuery library we are including from the Google CDN network so we have to change a bit on this files. After updating the theme everything is back to it’s normal state.

doitmax

Default-user
mindbogl Purchased

Ok, thanks. Since I’ve made significant edits to the images and CSS, what is the best route to upgrading the theme and not starting over with the theme update?

Default-user
mindbogl Purchased

Can I just grab the files with the jQuery changes and copy them over?

doitmax

Hi, yes, you can only change the files with the changes on the jQuery include and the files related to the update notifier.

doitmax

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I am also having the same problem as Philx mentioned in a post four days ago. Home page images don’t scroll, drop down menu on gallery doesn’t work the same, images don’t load the same, and blog images don’t open all the way. I’m very frustrated. Please fix this!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Doitmax; I just went to my dashboard to the updates tab and the theme doesn’t have an upgrade. You mentioned in your last post to upgrade to version 1.9, but it doesn’t seem to be recognizing any upgrade.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

doitmax, I went into my dashboard to the updates tab and the theme doesn’t have a 1.9 upgrade as you said.

doitmax

Hi,

you have to download it from themeforest and install it manually.

doitmax

Default-user

Hello again,

I am having trouble finding on Themeforest where it is that I can do what you described. Could you provide a direct URL to download.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
ssmithers Purchased

Please help – We have updated the latest version of pictree and everything was working fine – now we are having problems when an image is opened to view in “pretty photo” ...it is glitching out….

Please view my website at http://www.designstylesinc.com/?page_id=74#!prettyPhoto[gal]/0/

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
joeysph Purchased

Dear Designer,

I have been noticing formatting changes or “updates” to the backend menus and homepage that have made the website unusable for my business. This template is one I paid good money for, and it no longer resembles the product advertised when I purchased it less than a year ago. Below I list some of the major changes that I’ve noticed.

My website is http://levismithphotography.com/

In regard to the menu on the left in the back end, the last option is “PicTree” or “Theme Options” which used to allow me to make broad changes to the main page and other settings:

Scroller Settings-no longer any menu available. Pictures no longer scroll and are stationary. Though many loaded pictures should be scrolling, only five or six are frozen at random on the front page. There used to be smaller thumbnail images underneath the scrolling larger images.

All other menus under “PicTree” have no selectable choices and are blank.

Pictures on subsequent pages no longer “line up,” with the third picture in each series “text wrapping” to the next line.

Other appearance changes in general in both website and back end, including screen changes, font size changes, etc.

*Generally looks unprofessional and unusable in its current state.

I had it designed well and specifically according to the original template that I purchased, and the slideshow was the main feature I purchased the template for. Right now, this is a totally different product than what we purchased for my business. Curious if any updates or changes are reversible.

Thanks,

Levi S

doitmax

Hi Levi,

did you update to the latest theme version 1.9? There was an update about a week ago announced on Twitter and Facebook, those channels where we spread announcements about new updates. All your problems should be fixed with the latest theme version.

doitmax

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
jonny8051 Purchased

Hi, I have updated to version 1.9 as my hompage scroller has stopped working and the problem still remains. Please can you advise on a fix for this?

http://jonhurstphoto.co.uk/

Jon

doitmax

Hi, are you sure you have updated properly? Those problems were fixed in 1.9. Also there is a problem with a plugin called Colorbox which is not part of the theme.

doitmax

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Where can i find the documentation.. also .. I have a logo.png file for header and footer images.. but nothing is displayed.. it shows in the theme settings.

doitmax

Hi,

the documentation can be found in the /help folder of the downloaded zip package or online here http://help.doitmax.de/pictree

doitmax

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I want to change the colors of the heading styles.. I would normally edit style.css and the h1 { } tags contents. but it seems the stylesheet is being ignored.

I DID have an issue installing from Wordpress 3.5.1 themes upload area, so chose to install manually.

I can enter changes and they are saved to style.css but i see no results.

Please help.

doitmax

Hi,

can you please provide the CSS code you have entered? Maybe there is something wrong with it.

doitmax

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
tlp123 Purchased

Hi Same Problem with Google recognising as an Attack page, so I downloaded Pic Tree again from themeforest and it FAILED to INSTALL as it says “Broken Themes

The following themes are installed but incomplete. Themes must have a stylesheet and a template. Name Description Pictree Stylesheet is missing.”

THIS NEEDS TO BE SORTED OUT, we have all paid good money for this and now you can’t even download this from themeforest for it to work???

doitmax

Hi, i think you have used the wrong files to install the theme. You have to extract the downloaded package and use the included zip file to install.

http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

doitmax

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
pylon Purchased

Just updated the site to 1.9 which fixed all the .js issues others were having.

I installed JetPack and got the following error when i connected it to WordPress.com

Shortcode Embeds could not be activated because it triggered a fatal error. Perhaps there is a conflict with another plugin you have installed?
Fatal error: Cannot redeclare youtube_shortcode() (previously declared in /home/sites/ajmalhameed.com/public_html/wp-content/themes/pictree/doitmax_fw/max_shortcodes.php:265) in /home/sites/ajmalhameed.com/public_html/wp-content/plugins/jetpack/modules/shortcodes/youtube.php on line 257

Does this ring a bell or make sense to you?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

doitmax-

I am experiencing the same problem with the dropdown in my navigation bar not functioning. I upgrade to 1.9 and still have the same problem. I only have two active plugins, Jetpack and Google Sitemap.

I sent you an email with further information. I would greatly appreciate a response.

Thank you.

  • Has been a member for 1-2 years

Template supports Hebrew?

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Ive updated to version 1.9 and now the menu on the hiomepage doesnt work on my site, but does on inner pages. Cannot figure out why this is ahppening, and I hadn’t touched the site for a long time. Link is http://www.conceptualartinstallations.com/

Please let me know what to do to fix on the homepage!

doitmax

Hi,

when visiting your page i do not have any problems with your menu. What browser do you have this problem?

doitmax

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
pylon Purchased

JetPack conflicts? Do you have a response to my enquiry of a week ago doitmax?

doitmax

Hi,

i don’t know any JetPack conflicts. If there are any please let us know and we will check them.

doitmax

pylon
pylon Purchased

I let you know 14 days ago – see above – this was a chase up to my initial enquiry which had no response.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
pylon Purchased

When I create Pretty Photo image thumbs, the loarger image appears in modal window OKbut I get the caption ‘undefined’

See similar http://themes.doitmax.de/wordpress/pictree/?page_id=326#!prettyPhoto

How do I hide this or set a title or alt atribute.

doitmax

Hi,

this is due to the missing alt text on the image and a missing title on the link. Have to fix it within an update.

doitmax

pylon
pylon Purchased

OK – look forward to that.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
pylon Purchased

Also, what is the shortcode for when I want to link a cropped thumbnail to the larger, full original image?

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
pylon Purchased

Can I have more than one sidebar for the ‘Sidebar Right template’?

All my pages, apart from Home and contact, will use “Sidebar Right template” but I would like to have different widgets in the right sidebar depending on the page.

Is this possible ‘out of the box’ or would is be possible using some custom php dev?

doitmax

Hi,

no, this theme only comes with one predefined sidebar for each page template. To change it you would have to change the php code or create a new template and register a new sidebar in the core files.

doitmax

pylon
pylon Purchased

OK, thanks – a shame. Any reply to my other query above about thumbnail shortcode?

doitmax

Hi,

the shortcode for showing lightbox images is

[pretty_image src="image_small.jpg" url="image_large.jpg" width="400" height="300"]

doitmax

pylon
pylon Purchased

and if it want the lightbox floated right?

doitmax
[image_float type="right" url="image_large.jpg" width="160" height="120" lightbox="true"] 

This is the shortcode for the float right image with lightbox

pylon
pylon Purchased

Superb!

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