273 comments found

Hi I’m interested in this theme but the menu on your demo site doesn’t appear to work in IE 8; it’s all vertical on the left (IE 9,10,11 are fine) then the rest of the content appears as normal halfway down the page.

Will this be fixed?

muffingroup

Sorry but we don`t have any plans to do it. IE8 and WIN XP are dead soon. More info about that you can read on http://www.microsoft.com/en-us/windows/enterprise/endofsupport.aspx what is very good information. IE8 is not compatible with anything and there is no sense to do it for this browser. People should forget about something like that because this is the worst browser we have ever seen.

Thanks for your interest anyway!

Default-user

Well yes it is a crap browser (I use Firefox or Chrome) nevertheless a huge number of people are still using it. Just because microsoft declare XP dead don’t mean people are gonna change it. They’ve clung to it so far and they won’t ditch it easily.

On the right it distinctly says that this is compatible with IE8 but if the menu does not work, and it therefore distorts every page, this is clearly a false claim. You need to remove that if you don’t plan on making this compatible.

I wonder how many who have bought this are aware that a significant number of their visitors may not actually be seeing their site as it’s supposed to look? IE7 one can understand, but IE8?

I certainly hope nobody has bought this for a business site, because if their customers use IE8 they are going to lose potential business if their site looks bad and they are unaware of this.

Well, I’ll strike this off my shopping list then. Plenty other themes on here that actually are IE8 compatible. I do expect you to remove the IE8 compatibility claim though as people will be buying it under false pretences and I don’t think Themeforest will be too happy about that.

muffingroup

As we wrote above we are just not going to make fixes for IE8 but within 50 days it will be useless tool with many bugs.

We’re very sorry that the template does not match your expectations.

ITCRIBZ Purchased

Hi Support,

How do I add author details on the blog? Author name doesn’t display on the blogs. Thank you.

muffingroup

Hey,

unfortunately as you can see on our demo it is not possible with this theme. We don`t have any author details. If you want to add this feature you or your website developer must play with includes/content-post.php file and the_author() function. More info about this funtion you can read on https://codex.wordpress.org/Function_Reference/the_author

For future support please visit:

Support forum

i have purchase your theme, and try to download the demo.xml from this link “http://themes.muffingroup.com/xmls/” but it not working, though i enter the username and purchase code correctly:-

PLEASE ASSIST IMMEDIATELY

muffingroup

All info about that you can read on theme support forum http://forum.muffingroup.com/pindol/discussion/5/how-to-get-and-import-xml-file-with-demo-content

For future support please visit:

Support forum

ITCRIBZ Purchased

How can I make the images of latest posts have captions and make the thumbnail photos bigger in a latest posts list? Kindly assist.

muffingroup

Hey,

please show us what kind of captions you want to have. Make a screenshot of latest posts item on your page and please modify it as you need and only then we`ll see if it is possible.

But to make larger images for latest posts item, you need to modify includes/theme-functions.php file. Just open this file and find code line which looks like below:

add_image_size( 'blog-widget', 50, 40, true ); // blog - widget

And put own values instead of 50 and 40. 50 is width but 40 is height. Sizes are in px of course. After file modification you need to upload all post images again because wordpress create thumbnails while you upload them.

For future support please visit:

Support forum

Hello i would like to ask a quick question

I want to add a line as a seperator between the columns ( [one third] | how can i do this with some css?

thank you in advance !

Default-user

why it doesnt appear to me ?

Default-user
  • my background color is black if this helps
muffingroup

Please send us url to page where you would like to get this divider line and we`ll see if it is possible. This probably also must be for one page and right section.

Hi

We need multi language site. so far we have used qtranslate with other themes. But when we used qtranslate with your theme, we could not be succesful for landing page to change to that language when we click to flag of that language. We have developed the Turkish version but for home-page/landing page, we could not go into English. Apart from landing page, the other pages works good when changing the language.

Could you help us asap?

BR Bilgin

muffingroup

Hi Bilgin,

unfortunately our theme is not compatible with qtranslate plugin. This theme is compatible but only with WPML plugin if you want to build multilanguage website.

For future support please visit:

Support forum

Table shortcode doesn’t seem to work.

What’s the real shortcode? I need to use the shortcode from the normal one for the responsive view. Pls help asap

muffingroup

Table shortcode? Where have you seen table shortcode? Table can be created only with html code which is available on http://themes.muffingroup.com/pindol/shortcodes/table and this one works on 100%.

P.S. Table can`t be responsive because it is technically not possible to make html table properly on all devices.

For future support please visit:

Support forum

Default-user
The site becomes so slow. Style.php is the problem. How to solve it? http://liberte3s.com/
muffingroup

Try to open your style.php http://liberte3s.com/wp-content/themes/pindol/style.php?ver=1.4.3 and our http://themes.muffingroup.com/pindol/wp-content/themes/pindol/style.php?ver=1.3 what means this question should be sent to your hosting provider because the problem is with your hosting connection or maybe server configuration and only hosting provider will be able to help you.

For future support please visit:

Support forum

hello ,

in boxed layout how can i remove the color and leave only the backgound image ?

tahnk you in advance

muffingroup

Hmm, ok. So please try to use below css for what you want to do:

#Wrapper { background: none !important; box-shadow: none; }

Hope above code will help you :)

For future support please visit:

Support forum

Default-user

worked many thanks !

muffingroup

You’re welcome :)

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Support forum

Hello

I find your topic very interesting, but before I buy I wanted an explanation for not being with the problems I’ve had with other themes in Envato.

Pages created with the PAGE BUILDER Drag & Drop, confirm for me that they have no problem with WPML for counting words to be translated?

Let me explain, WPML has problems with some PAGE BUILDER some topics, because although there are a lot of text on the pages, error counts for only 1 or 2 or 3 words to translate.

thanks

muffingroup

Hi,

Answer will be the same as for Cake, so please read answer on your question that we put under Cake theme. The same answer we`ll give you for all our themes.

Hi, I have been trying to install the theme into my wordpress after the purchase. However, after the package unpacked, it notified me that the package could not be installed as the theme is missing the style.css stylesheet. Kindly advice me how should I go about it? TQ. :(

muffingroup

Hi,

this problem has been described by themeforest stuff under each product on TF so please read the following section http://themeforest.net/item/pindol-premium-wordpress-theme/4277408/support and all will be clear.

For future support please visit:

Support forum

Default-user

Thank you. I think I got that after reading the forum.

I have encountered a strange problem after uploaded the theme. The website seems to be showing the blog as the first page instead of the ‘home’ when I login the website through the url. It happened the same too when I clicked on the logo at top left. How could I set it back to normal? TQ.

muffingroup

If you will read this topic on theme support forum you will understand why you got it as default http://forum.muffingroup.com/pindol/discussion/6/first-steps-after-install-xml-upload

If you got more questions, then please check support forum where is a lot`s of questions on which you can find answer.

For future support please visit:

Support forum

wtcomm Purchased

Can you please tell me how we would set-up the our team page to match your “Our team example 3”. We have tried using the content builder (our team) but can’t put in the bio information.

Default-user
wtcomm Purchased

There is no way to be able to do this without all the coding? I understand it, but our client may not, once the site is handed over to them to be able to update.

Default-user
wtcomm Purchased

or would you consider making a content builder menu item for that particular layout, so we would just need to add the photo, information, etc.?

muffingroup

Sorry but we don`t have any item for that. It can be only done as we wrote above. This is very easy and all you need to do is copy and paste small part of html into your theme.

Thanks for understanding!

For future support please visit:

Support forum

mnel Purchased

I need to change the default padding of the “logo” and the padding-top of the “content”. I have seen this information is in the layout.css file, but I also have seen the only file it is possible to change through the management console is style.css. What can I do to get these changes?

muffingroup

Hi,

you don`t need to change anything in files because if you will do theme update in the future, then everything will be lost. We recommend to overwrite styles in Theme options > Layout > Custom CSS section because it is stored in database and you won`t lose it after update. Some info about paddings and sizes for logos you can find in below topics:

http://forum.muffingroup.com/pindol/discussion/9/issue-w-logo-sizing/p1

http://forum.muffingroup.com/pindol/discussion/515/menu-overlapping-logo-when-making-screen-smaller/p1

http://forum.muffingroup.com/pindol/discussion/336/fix-tight-space-around-logo/p1

http://forum.muffingroup.com/pindol/discussion/248/changing-the-height-of-header-are-to-allow-for-taller-logo/p1

Hope one of them will help you :)

For future support please visit:

Support forum

where can i edit the breadcrumb? I can’t find it. Please let me know. I have to replace it with phone number but i can’t find any breadcrumb file.

muffingroup

Hi,

function for breadcrumbs is in functions/theme-functions.php file.

For future support please visit:

Support forum

Hi! I was wondering if the background could be changed and if the trace links on each homeapge along with the title of the page could be disabled? Thank you!

muffingroup

Hey,

the answer on both questions is YES :)

1) Background can be changed in Theme options > Layout > General section.

2) To remove breadcrumbs from subheader section, please paste below css in Theme options > Layout > Custom CSS section:

#Subheader ul.breadcrumbs { display: none; }

For future support please visit:

Support forum

Default-user

Is there a way to remove the page title and the dividing line underneath it as well? That would be awesome! Thank you :)

muffingroup

We already answered on this question on theme support forum where you asked about the same http://forum.muffingroup.com/pindol/discussion/602/removing-page-title-and-crumbs

For future support please visit:

Support forum

Hi, it’s me again :) I am trying to make the homepage slider look exactly like the on on the demo, but for some reason, it just isn’t showing properly! It’s not displaying as full width and it’s leaving a huge padding between the nav bar and the top of the slider. My idea is to make the slider look exactly as the one on the dmeo, if not a little taller. I already selected the full width option and it’s still not working. Could you please let me know what’s going on? Thank you for your time!

Here is my site: http://karmacarpet.com/

Default-user

I solved this :) but please help me out with the rest! I’ve been posting on the forum and here but haven’t gotten an aswer yet, and some like my disappearing nav bar have to urgently get fixed! Thank you for your time guys. http://karmacarpet.com/

muffingroup

Hey,

as we see slider works fine so probably you learned how it works and you have read special doc for rev slider included into theme :)

But about menu we don`t understand what the problem is. We tested your main menu on computers, tablet and mobile devices and all works fine. On each device it looks properly so we don`t understand the problem. If you still got this problem, then please explain what exactly is not working.

For future support please visit:

Support forum

I like this theme but now knowing that YOU don’t care about users who still use IE8 , makes me wonder … what kind of “business perception” you have. Obviously, you care only for your profit :)

I am on Win7 and IE9 and Firefox BUT not everybody has IE9 installed. As the saying goes “if it is not broke, don’t fix it” – so, just plainly saying “we dont care if you use IE8” is a very poor attitude.

Tho’ your spec states compatible with IE8 but seems like this wont work properly …. why not invest 1 day in fixing the bug ?? Too hard work for u in satisfying a potential buyer ???

Considering, many of buyer believed / trusted your words and assume that everything works as you claim so, and it seems not to be the case?? I mean, 5 Min ago, I was going to purchase it .. but now ?? hmmmmmm I am hesitating …

don’t want a website where other users with IE8 having difficulties in navigating my website.

Anyway, hope your attitude changes :)

Default-user

just saying … a lot of people still using XP, as sad as it might sound but that is the reality.

muffingroup

Hey,

you says “Obviously, you care only for your profit :)” – do you work for free? If you for example fixing car do you do it for free? If yes, then we really would like to use of your services.

However we do not take care about profit only. We do what we love but we need to earn also as like all people we need eat, live. etc… what is normal in our country. If you will take a look on our theme support you will see how many users we helped and how many modifications we make for them. If we would take care about profit only, then we won`t do any updates or we won`t help people what we do for all the time.

Of course for the newest themes we do not support IE8 as this is very old browser and is not compatible with modern technics. But “Pindol” theme is quite old theme and of course support IE8 browser. Websites works properly on computers with Windows XP but it won`t work properly on Windows7 and IE compatibility mode in IE8 because microsoft doesn`t support this tester anymore. So if you check in compatibility mode on win7 it won`t work at all.

BTW We don`t know if you know but Microsoft doesn`t support windows XP since 8th April what you can read on http://windows.microsoft.com/en-us/windows/end-support-help and we really can`t be responsible for that. Microsoft decided to do it and in our mind they made goos step as browsers like IE8 is not compatible with current coding standards at all and that`s why websites can`t look good in this browser. If you will take on TF you will see that most new themes doesn`t support IE8 as coding goes on and everything is changing. It is not possible to code websites with current standards for old browsers.

And you can be sure that people will be forced to change operating system because hackers will be attacking computers with not supported system like win xp. We already known many people who never wanted to change xp for win7 but they were forced to do that. This is how it works. The world goes forward and we have to accept it.

Thanks for understanding!

Any way to add testimonials?

Default-user

I solved this :) but please help me out with the rest! I’ve been posting on the forum and here but haven’t gotten an aswer yet, and some like my disappearing nav bar have to urgently get fixed! Thank you for your time guys. http://karmacarpet.com/

muffingroup

Unfortunately we don`t have testimonials slider for this theme. But instead we got “Blockquote” item and it can be used inside Muffin Builder while you create/edit page :)

For future support please visit:

Support forum

I purchased this and was just about to install it, however, I saw that the menu was no Sticky, and I read that in your support you were going to do that a year back or something of that sort. Can this menu be configured to be a sticky menu? It was the one feature we had to have and forgot to make sure when we purchased,

muffingroup

But we added this feature for this theme long time ago. You can turn it on in Theme options > Layout > Header section.

For future support please visit:

Support forum

xpofkex Purchased

Hi,

I’m using Revolution Slider and I imported his data from theme. I got this bug: http://gyazo.com/7c980a636d4a28ed331f8b4e48382ad4 . How can I fix him?

Thank you!

muffingroup

Hey,

unfortunately this link doesn`t work for us. We don`t see any image there and have no idea what is wrong. Maybe you can send us access to your wp dashboard on pm with explanation. To send us screenshot, you can use http://snag.gy/

For future support please visit:

Support forum

I’ve been having an style issue with the theme. Every once and a while (about 1 every 3 or 4 loads), the top navigation menu will lose it’s background styling and will appear trasnparent. Any idea why this could be happening? I have installed the latest theme version and latest wordpress. Screenshot taken of site in Chrome. Here’s a screenshot: http://www.pcmacexpress.com/images/screenshot-pcmacsite.jpg

muffingroup

Hey,

on screenshot it looks like your website is losing css styles sometimes but we have no idea what can be the problem if this only happen sometimes. Probably something is wrong with your server. When this will happen next time, please open your website in html format and check if style.php file can be opened or not.

For future support please visit:

Support forum

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