739 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Italy

Hi Ed! A big woooww for Pinpoint theme!! If next year i have to change theme with another Swift idea (fashions change ;) ), Will i have problems with shortcodes, etc?

Thank you

SwiftIdeas

You shouldn’t have any issues. We may change things a little bit to improve it, but not majorly!

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hi, i am extremely intrerested in your theme, i am statisfy with all of your demo pages, but before buying i still have a few questions. question 1: i need to build a business site with a lot of products, i wonder if it is possible to add custom content into single portfolio page, like list, table, tabs, buttons etc…? question 2: if the size of pictures in single portfolio page could be adjusted? thank you! question 3: my site is a typical B2B style, i dont need cart shop etc, does the WooCommerce could be disabled?

SwiftIdeas

1) Yes, you can use the page builder within the portfolio page. You can enter as many shortcodes as you like. 2) It isn’t possible to change the main image size as standard, however you can enter images of any size within the main content. 3) Yes, WooCommerce is completely optional.

Hope that helps!

- Ed

Default-user

thank you for your answer. but i’m still confuse, woocommerce is a plugin, right? does this plugin have been already included in this theme? if yes, can i disable it if i dont need? sorry for these questions, i’m a very beginner.

SwiftIdeas

WooCommerce is a plugin, correct. It’s not included within the theme, so you can choose whether to install it or not.

- Ed

Default-user

does above answers also suit to theme “Flexform”? because i want to choose between this two theme.

SwiftIdeas

Yes :)

- Ed

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
maxxannik Purchased

Hi! I have a problem with the settings of the blog. I need left sidebar and mini thumbnails. Setup options http://take.ms/g150t But the site shows the standard blog with big pictures and a right sidebar. See http://wpcases.com/blog/

What’s wrong?

SwiftIdeas

Instead of that route, create a page as your blog, and add in the blog page builder asset. You will have greater control that way.

- Ed

Default-user
maxxannik Purchased

I tried this solution. Blog page and pagination – work. But, if I have open category? http://take.ms/7WPKk Sidebar – drift to right http://take.ms/j5btD

SwiftIdeas

Set the archive/category settings to be as you want within the theme options?

- Ed

SwiftIdeas

Ahh ok, I see now. Looks like a bug. Will get this fixed for the next update.

Thanks,

- Ed

Default-user
maxxannik Purchased

how long to wait for updates?

SwiftIdeas

You can fix now by adding the following to the custom css box within Pinpoint Options:

.category .inner-page-wrap .type-post {
float: right;
}
Default-user
maxxannik Purchased

Thanks! It’s work )

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Is there a way to take advantage of a ‘featured image’ on standard pages (not blog entires)?

SwiftIdeas

Not as standard, you’re free to set up a single image asset within the page builder though :)

- Ed

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Somehow my text input fields in widgets show up with a dark background. Is there a way to disable this or change the field background color? See example at http://www.lor2013.com/ and look in footer right column.

SwiftIdeas

This is available in the colour customiser, it’s the Alt Background Colour.

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
greatex Purchased

hi, i have a couple of questions…

how do i make something an H2 heading? i wasn’t able to find that option. there are multiple options to change the H2 heading font size, color, etc, but no way to make something an H2 heading in the first place.

how do i get rid of the vertical line that is automatically added right next to the page title in the browser?

i have set the main text color to be black but in reality super pale and gray. how do i change that?

SwiftIdeas

Theme Support

All support is now carried out through our support forums. We’ve done this so that issues and changes are searchable, and to create a better community for users to help each other out.

Click here to access our support forums.

Thanks!

- Ed

Default-user
greatex Purchased

i can’t submit a support ticket because my login details unfortunately no longer work.

SwiftIdeas

It’s a new system, it will require a new login :)

- Ed

Default-user
greatex Purchased

thanks. i created a new user name and password. now it’s asking me to verify my purchase, but nothing happens when i enter my license. can i email you directly?

SwiftIdeas

If you entered the correct code, then you should be able to post in the forums. We’re working on fixing that redirect issue.

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
chowder88 Purchased

Hello,

I’ve purchased and downloaded the theme to use with Wordpress 3.5.1, but the theme zip file will not install properly, saying that the “stylesheet” is missing. I have been trying to upload the “pinpoint.zip” file within the larger Theme download file as instructed, but it’s still not uploading. I have also tried re-downloading the theme file again and it is still not working.

I tried opening a ticket on your support site but it will not recognize my Envato purchase code, but your page also says that it is investigating redirect issues on that page.

Please help! Thank you!

SwiftIdeas

Hi there,

What issue/error do you get when you upload the “pinpoint.zip” file?

- Ed

Default-user
chowder88 Purchased

When I uploaded the file, it says the theme is broken and that the “stylesheet” is missing.

SwiftIdeas

You must be uploading the wrong file then. This is what the contents of the extracted main download folder should look like, and I’ve highlighted the file you need to upload as the theme – http://cl.ly/NzkN

- Ed

Default-user
chowder88 Purchased

Hi Ed,

I did what you asked (and I did this originally; please see my original note above), and I’ve tried to upload the file again several times and it is still not working. Every time I try to upload the theme file (pinpoint.zip), my wordpress dashboard crashes and has a 500 (Internal Server) Error. I also noticed that in the image you hyperlinked, the pinpoint.zip file is 6.8 MB, whereas the pinpoint.zip file that I paid for and downloaded here on Theme Forest is 6.5 MB. Am I missing a file or something? Basically my whole Wordpress dashboard keeps crashing when I try to upload this theme.

I have already reinstalled my wordpress, updated to version 3.5.1, and I can upload all the other themes that I have previously gotten from Theme Forest successfully. Not sure what to do anymore :(

SwiftIdeas

No, I wouldn’t worry about the filesize. It sounds like your server isn’t allowing your site the time to upload the file – hence the error. The theme includes the revslider plugin, hence the size.

Are you able to upload via FTP?

- Ed

Default-user
chowder88 Purchased

Hi Ed, I’ve tried uploading the theme via FTP and it still doesn’t work. It crashed my wordpress dashboard and I had to remove it via MySQL via phpAdmin. Do you have any other advice? I’m not sure why it’s still not working :(

SwiftIdeas

It must be something to do you with server setup. It crashing would likely throw up an error. Could you please turn on WP_Debug and see what errors show up?

- Ed

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

Hi Ed,

How do I add a StumbleUpon or Digg icon and link to the Header? What do I need to put in the Social icon shortcode config?

How do I enlarge the main Navigation Menu font, is it a particular Header type?

Thanks in advance!

SwiftIdeas

They aren’t supported at the moment, but will add those to the list for the next update.

You can increase the size with the following custom css, which you can add within Pinpoint Options > General Options:

nav .menu li {
font-size: 12px;
}

- Ed

Default-user

Brilliant thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi guys, great template!

I need some SEO help. I want to display the URL of portfolio items without the ?portfolio=

eg /?portfolio=my-cool-stuff becomes /my-cool-stuff

Also there is some big whitespace on each portfolio item above the client, date and website hyperlink – CSS fix please?

SwiftIdeas

Hey there!

Have you purchased the theme? It doesn’t show your purchased badge.

All support is now carried out through our support forums. We’ve done this so that issues and changes are searchable, and to create a better community for users to help each other out.

Click here to access our support forums.

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
LuptonM Purchased

Hi I am trying to import the demo content but having some trouble

I get this error:

Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number

Any ideas how to overcome?

SwiftIdeas

Hi there,

Are you trying to import through the WordPress importer?

- Ed

Default-user
LuptonM Purchased

Yes via tools=>import

Is there another way?

SwiftIdeas

That’s the correct way, you selected the WordPress option right? Which file are you trying to import?

- Ed

Default-user
LuptonM Purchased

Yes I chose the wordpress option. I am trying to import the ._digital_agency_demo-content XML file. I’ve googling the error but I am not entirely sure what to do. I’ve tried downgrading my version of wordpress but that didn’t resolve it

SwiftIdeas

Make sure the file you’re trying to upload is “digital-agency_demo-content.xml”, it should be 881kb.

- Ed

Default-user
LuptonM Purchased

OK seems like I tried to upload the wrong one. However the pics and other media files associated with the demo theme give fail to upload errors. Is there a way to get round this?

SwiftIdeas

It’s likely due to your server setup. You need to try and set the following php memory values, or ask your host to do so – http://cl.ly/Mjr1

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi guys, is it possible to provide some guidance on css to centre buttons in a text box? Tnx

SwiftIdeas

Hey there!

Have you purchased the theme? It doesn’t show your purchased badge.

All support is now carried out through our support forums. We’ve done this so that issues and changes are searchable, and to create a better community for users to help each other out.

Click here to access our support forums.

- Ed

  • Bought between 10 and 49 items
  • Brazil
  • Exclusive Author
  • Has been a member for 2-3 years

Hi,

I Can not manage the Theme.

My Error:

Forbidden

You don’t have permission to access /wp-admin/admin.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

You Know fix This

Please!!!!

Tks

SwiftIdeas

This is likely a server issue, you should probably ask your host to investigate for you.

- Ed

mittestainer

Tks. Unfortunately, they failed to fix :(

SwiftIdeas

Have you googled the error? It’s definitely not an issue with the theme. If they failed to fix it, I’d recommend you get a new host!

- Ed

mittestainer

Yeah.. I’ll keep trying .. tks for help

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

This theme looks great! Our company still uses mainly IE8 on XP :(. I noticed the drop menus on the test pages do not load properly in IE8. Are you aware of this/is this something you will fix?

SwiftIdeas

I’ve checked IE8 here, and all seems to work perfectly. Can you expand on the issue you are seeing?

- Ed

Default-user

Sure -

Loading the test page in IE8, when I scroll over “Features” and then “Shortcodes”, the submenu does not pop out to the right. The menu seems to flicker, but no menu popping out to the right. I’ve tested it on multiple computers here and have received the same result.

SwiftIdeas

Can you try removing the frame (the cross in the top right), and testing again?

- Ed

Default-user

Yes, when I clicked the X on the top right removing the black bar on the top, the problem still persists. I tried resetting IE to remove any cache, but no dice.

SwiftIdeas

Hmm.. I’m still unable to replicate this on my setup. Can you confirm that you don’t have compatibility mode enabled? Will try and test on a windows machine next time I can get hold of one.

- Ed

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi

Great theme and I;m really interested in buying it.

Can you tell me if it is possible to have a homepage with an image slider only taking up 2/3 width of the page? I notice all the demo pages have a full-width slider. I would like to have a right-hand sidebar on the homepage which starts along side the homepage slider featuring latest news items etc and so would like the slider to not be taking up the full width at the top, but instead allowing space for a sidebar (1/3) along side. A but like this site layout: http://www.eastsideconsulting.co.uk/ but where the image is of course a slider.

Thank you in advance

Ben

SwiftIdeas

Hi Ben,

Thanks for your interest!

Yes that is possible. That layout is easily possible :)

- Ed

Default-user

Thanks for the reply.

Can you tell me if it requires coding to make these changes or if it can be achieved through the page layout/wordpress software?

Thanks

Ben

SwiftIdeas

Hi Ben,

It can be achieved with no coding. You just select the right sidebar as the sidebar config for the page, then you can add content as normal.

Hope that helps!

- Ed

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States
jlukes42 Purchased

Hello, Great theme so far. I wanted to look something up on the support forum but I keep getting pushed back to the license verification page where I add my purchase code to no avail. Can you help me get verified so I can find some information. Thanks!

SwiftIdeas

Hi there,

As it says on the page – “NOTE: THIS PAGE CURRENTLY WON’T REDIRECT YOU BACK TO THE FORUMS. If no error shows when you click the submit button, then you will still be able to access and post in the forum. We hope to have this fixed soon!” :)

- Ed

Default-user
jlukes42 Purchased

Right, I understand that. The problem is that when I try to access a post it still sends me back to the verification page and won’t let me access any information.

SwiftIdeas

Ahh ok, apologies. Are you sure you’re entering the right code? Send me an email and let me know your username – i’ll check your account for you.

- Ed

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
stevenpu Purchased

Need help. We’re using Pinpoint for filedier.nl. But after our migration from entopicworkshops.nl/filedier (test environment) the featured thumbnail and landing page images (masonary) of the blog section are gone. They also disappear in the back end after clicking ‘update’.

Is this a bug or an hosting provider issue? Now the blog posts are visible but without the images.

Update: we just noticed that it IS possible to show videos, but still no images.

SwiftIdeas

Have you tried replacing the images? Sounds like there may have been an issue with your migration – not a theme issue.

- Ed

Default-user
stevenpu Purchased

Tried everything. Now we’ve tried the slider option in thumbnail options and that works as well. It’s only the image choice that is not working. Strange. Clean install: same result.

SwiftIdeas

What version of the theme do you have?

- Ed

Default-user
stevenpu Purchased

1.3 but tried 1.4 but still no luck. See filedier.nl (v3rk33r)

SwiftIdeas

Images are showing absolutely fine here? http://awesomescreenshot.com/0b214lq9ca

- Ed

Default-user
stevenpu Purchased

Sure! Because for blog images I now picked ‘slider’ in thumbnail option in stead of ‘image’. When I choose ‘image’ and add an image.. nothing appears. Strange but this works for us also.

Default-user
stevenpu Purchased

Other question: how to edit the search result page (masonry there) and change text in heading.

SwiftIdeas

But it works fine on your original build?.. Have you tried re-uploading the image?.. Tried re-adding a post?

- Ed

Default-user
stevenpu Purchased

Everything. It does upload but live nothing is shown. Tried everything. And on entopicworkshops.nl/filedier it is working fine.

SwiftIdeas

I would ask your host to see if they can take a look, it’s clearly a setup/config issue, and not something I’d be able to see from the frontend.

Hope that helps!

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Two questions:

1. How do I remove/uninstall/disable love-it plugin? I do not want to use it.

2. How to use the Advanced Chart Data in the Google Chart Element in Page builder?

SwiftIdeas

1) Delete the following line from functions.php

include(SF_INCLUDES_PATH . '/plugins/love-it-pro/love-it-pro.php');

2) You can use the Google Chart page builder element.

- Ed

Default-user

Thanks.

2) On the Google Chart Page Builder element there is a field called Advanced Chart Data. How to use this field? What format should I use on it? I mention this because I would like to use other Chart types as supported by the google chart function API

SwiftIdeas

This is the version of the API that we currently have integrated – https://developers.google.com/chart/image/ .The advanced chart data is for any additional parameters you wish to add.

We have it on the list to update to the latest API, but it’s not on our priority list at the moment.

- Ed

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • United Kingdom

Hi love the theme so far – so thanks.

However we are having an issue when trying to add content with <span /> tags in them using both the classic and Pinpoint editors in this theme. If I use only the classic editor it seems to work, but as soon as Pinpoint’s page builder gets involved the spans are either stripped or parsed oddly so that the formatting is lost.

has any one had similar issues?

J

SwiftIdeas

Just tested this and it seems to work without issues here. Are you adding this within a Page Builder text block, through the Text tab?

- Ed

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
maxxannik Purchased

how to make the settings for adding posts by default? - left sidebar and sidebar one - image thumbnail etc

tired of every time a new set )

SwiftIdeas

You can change the defaults in /includes/meta-boxes.php, just look for the setting and edit the “std” value.

- Ed

Default-user
maxxannik Purchased

Hacker )

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years

One more question. I was looking through your information. Is there an option to have a side bar on both sides of my main content?

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