739 comments found

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
johnlalor Purchased

Hi Ed sorry to worry you I know you are busy (as this doesn’t normally happen) but I have had a request in the support forum for well over two days and wonder whether in maybe quicker to post it here.

John

SwiftIdeas

Hi John,

We’ll get back to you on that ticket as soon as we can. Our support policy is Monday-Friday, but we do try and reply on weekends when we can.

- Ed

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

Hi Ed, I have the masonry blog style and right sidebar running on IntentData.com, should the sidebar show below the blog in ipad portrait mode?

Thanks!

SwiftIdeas

Hi there,

Have you changed any of the default css or added any that could affect this? It works perfect for us on our build.

- Ed

Default-user

Thanks for getting back to me Ed, wanted to check to be sure I was right – I have used a contractor to ensure a plugin fits within the boxed width page on another part of my site, and I can only guess they’ve screwed up the rest of the site for tablet viewers as a consequence!

SwiftIdeas

That’s likely the case, best of luck sorting it out!

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United Kingdom

Just wanted to say thanks for resolving a couple of support requests. Great theme!

James

SwiftIdeas

You’re welcome James, glad you like it :)

- Ed

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
rayyy88 Purchased

I’m not sure what happened with my site. Everything was working fine and now the drop down menu doesn’t seem to work, and on the portfolio carousel it’s displaying all at once vertically instead of 1 with the scroll bar. So I assume it’s related.

I haven’t been touching the PHP files, only the CSS. I removed all the custom CSS to see if it changed and it didn’t. Should I re-install the theme or is this a easy fix. I don’t know what else I changed for this to happen

www.rcwebdesign.net

SwiftIdeas

Looks like a plugin is conflicting with the theme’s JS files. Did you install any new plugins recently?

- Ed

Default-user
rayyy88 Purchased

Yes it ended up being from Quform. It worked fine until I tried to test using a pop up fancybox so that must of did something. Thanks for your help

SwiftIdeas

No worries :)

- Ed

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, please help. I’m having troubles with the WPML, pinpoint options are not working with the WPML Translation Management PLUGIN activated. Please help

SwiftIdeas

Hi there,

You can find them under String Translation > Context: admin_texts_theme_pinpoint

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
lena1814 Purchased

Hi,

I just installed the theme and I got this message (once about line 46 and now, after retry, line 37). Can you help me ?

Fatal error: Call to undefined function rwmb_meta() in /home/mypre290/public_html/wp-content/themes/pinpoint/includes/post-formats/standard.php on line 37

Thank you, Hélène

SwiftIdeas

Sounds like you haven’t included all the theme files. How did you install the theme? Via WordPress or FTP?

- Ed

Default-user
lena1814 Purchased

I installed it via FTP with ClassicFTP. I put it in the public_html/wp-content/themes/ file…

SwiftIdeas

Please try re-uploading the /includes folder within /flexform/ , sounds like that may have not fully uploaded.

- Ed

Default-user
lena1814 Purchased

I can’t find any /flexform/ file and on the server. Where is it ? I am sorry, I am new to this…

SwiftIdeas

Sorry, got confused with the theme. I meant /pinpoint/ within /wp-content/themes/

- Ed

Default-user
lena1814 Purchased

Hi Ed, that is what I did. I tried several times and it never worked…

SwiftIdeas

Sounds like your FTP isn’t working properly then. Try deleting the folder and uploading through the WordPress uploader in Appearance > Themes > Install.

- Ed

Default-user
lena1814 Purchased

Thank you Ed, it is working now :) Have a great evening !!!

SwiftIdeas

You’re welcome. Thanks, you too :)

- Ed

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Still loving the theme!

Is there an easy way to change up the social media icons for something a little more subtle?

Thanks.

SwiftIdeas

We’re glad :)

Not as standard.. You could add some css to reduce the opacity?

- Ed

ovencreative

Good thinking. Thanks!

SwiftIdeas

You’re welcome :)

- Ed

ovencreative

Hi Ed. I noticed that you have put Roboto back into the Google fonts. If you did that after my enquiry I just want to say thanks! Your support / theme / work is amazing.

SwiftIdeas

Hi there,

Yes it was based on your enquiry – no worries :)

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
  • Referred between 10 and 49 users
revti Purchased

Hi,

I tried to setup the Blog page on my site, I already create new page (I name the page Blog) and have the “Blog” element in it.

On Pinpoint Options > Blog Options, I select the page “Blog”

On Wordpress’ Settings > Reading, I select the page “Blog” as my Posts page.

Now the problem is that the blog page didn’t get styled as on PinPoint’s demo website. Did I make mistake on my configuration?

Thank you

SwiftIdeas

Don’t set the posts page in Settings > Reading, as this will cause it to use the archive layout. You can leave that blank, and then it will follow the styling you chose for the asset.

- Ed

  • Bought between 1 and 9 items
  • Brazil
  • Exclusive Author
  • Has been a member for 1-2 years

Congratulations for the excellent theme!

I have some questions before buy.

There is the possibility to change the URL of the portfolio?

From this: http://wordpress/?portfolio=portfolio-title To This: http://wordpress/?portfolio-category-name=portfolio-title Or: http://wordpress/portfolio-category-name/portfolio-title

It’s possible?

Thank you

SwiftIdeas

Hi there,

Yes that is possible, you can use this plugin – http://wordpress.org/extend/plugins/custom-post-type-permalinks/

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Before once buying it, i want to make sure is it ok for me to install this template functionally. because, 1 week ago, i bought the JF soical template for $40, but it’s not work, and i ask for the assistance of the support, he ask to follow the support policy, my god, i can not find a word to express my stupidness.

i must to make sure that i can use this template after i pay for it.

i hope it will work for this time. i don’t want to be lose for the second time.

will you promise me ?

thanks

harry

SwiftIdeas

Hi Harry,

We pride ourselves on the support that we offer, and the ease of use with our themes. Rest assured we’ll do what we can if you need any help :)

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Love the theme. Two questions…

1. How do I make the team carousal rotate out on sets of four when you click the arrow? Instead of rotating by a single team member I wold like to do so by sets of four like this site: http://tudorwoodworks.com/

2. What is the best way in reducing the size of the image associated with each blog post, as seen here: http://www.springboardcreative.biz/mn/news/

I’m trying to get the height dimension to be 300px but I have been unsuccessful in my attempts to alter the PHP/css to do so. Currently, it appears as if the photo is stretched out to a predetermined dimension no matter what associated image is attached to this area.

Thanks a lot, Brendan

SwiftIdeas

Hi Brendan,

1) You can set this in /js/functions.js line 406 change:

scroll: 1,

to

scroll: 4,

2) If you don’t have images that are wide enough, then I’d recommend setting the mini display type, as this will show the image to the left at a smaller size.

Hope that helps.

- Ed

Default-user

thank you! Where do you set the mini display type?

SwiftIdeas

You can set this in the blog page builder element if you’ve used that, or Pinpoint Options > Archive/Category Options.

- Ed

Default-user

I set it to mini under Archive/Category Options however I am still seeing the typical sized images: http://www.springboardcreative.biz/mn/news/

Would like for it to be changed as seen in this example: http://themes.swiftpsd.com/pinpoint/blog-mini-with-right-sidebar/

SwiftIdeas

Create a page and use the blog page builder asset, and make sure you don’t have the posts page set in Settings > Reading.

- Ed

Default-user

Also, if I wanted to reduce the spacing above lists, is this done in the CSS and if so where is it being controlled? Thank you so much for your help thus far. I got everything else to work properly with your help.

SwiftIdeas

Hi there,

Please can you clarify the spacing that you’re referring to?

- Ed

Default-user
http://www.springboardcreative.biz/mn/services/assurance-services/

Under the first subsection “Why do we take the extra step?”—the spacing in between the paragraph and the bulleted list. The bullets look great but in cases where they are back to back with a paragraph the space is too large. I assume this is somewhere in the CSS.

See below for the gap I am referencing:

At MarksNelson, auditing isn’t just about compliance. It’s about helping you move your business forward. this gap here > Does your current audit firm have the experience you need?

Default-user

The last paragraph didn’t take my returns, sorry. Between “At MarksNelson, auditing isn’t just about compliance. It’s about helping you move your business forward.” and ”> Does your current audit firm have the experience you need?”

SwiftIdeas

If you edit the text via the Text tab of the editor, then you can set the margin-bottom for the text in inline styles, such as this:

<p style="margin-bottom: 8px;">At MarksNelson, auditing isn’t just about compliance. It’s about helping you move your business forward.
</p>

- Ed

Default-user

I am experiencing a few more technically difficulties/questions:

1. I am adding articles associated with a team member to the individual team/bio pages (see, bottom page: http://www.springboardcreative.biz/mn/?team=david-belpedio). Can I remove the image and intro text and only show Title + Date? I’m also not sure why a bullet is appearing before the title itself.

2. I need to add additional sidebars to the widgets page, currently there are 8 and based on what my client is wanting to accomplish I need to add an additional 8. Where would I edit the code to insert these additions?

3. On each individual team member page I have added a print functionality through a plugin called Print-O-Matic, however I have been unable to get the section pages to print properly (see, bottom page: http://www.springboardcreative.biz/mn/services/assurance-services/).

Are there any solutions you have discovered in getting pages to print through this template? Either editing the direct code itself or recommendations on plugins?

Thanks!

SwiftIdeas

Hi there,

1) Add the following to Pinpoint Options > General Options > Custom CSS:

ul.recent-posts {
list-style: none!important;
}
article.type-team .recent-post figure, article.type-team .recent-post .excerpt {
display: none;
}

2) You can add them in functions.php see from line 956. You’ll then need to add them to the select lists in /includes/meta-boxes.php

3) Not sure why that isn’t working. Seems like the plugin isn’t doing what it should. This isn’t standard functionality. Are there any other plugins you could try?

- Ed

Default-user

1) This was perfect. I finished adding the code to all sections.

2) I added to functions.php but I’m having a hard time finding where to add in meta-boxes.php—I don’t see code that lists out the 1-8 sidebars. Only functions to the sidebars.

3) I’ve tried a variety and have had no luck thus far. Have you ever had anyone who has asked about printing before and it proven successful?

SwiftIdeas

2) Ahh apologies, you don’t actually need to do anything for this, they will automatically be added when you register them in functions.php

3) Not actually had anyone ask before. It’s definitely not sought after functionality.

- Ed

Default-user
2) I got this to work, thanks! How would I edit the previously given CSS to remove the photos associated with recent posts from the sidebars? See this page as an example of where photo is coming up: http://www.springboardcreative.biz/mn/services/assurance-services/

3) I understand, I’ll keep searching for solutions

SwiftIdeas
.sidebar .wpb_recent_posts_widget .recent-post figure {
display: none;
}

Add the above.

- Ed

Default-user

Do I add ”.recent-post .excerpt” to this new sidebar css to remove paragraph beneath title and date information as we accomplished with team member pages? I tried and it didn’t respond so I’m assuming it is calling out differently.

Default-user

There is also a dotted line above the article “WBE or DBE Certifications…” — anyway to remove with css? See below:

http://www.springboardcreative.biz/mn/services/assurance-services/
SwiftIdeas

.sidebar .wpb_recent_posts_widget .recent-post .excerpt { display: none; } .sidebar .wpb_recent_posts_widget .recent-post { border-top: 0; }

The above should work for both your comments.

- Ed

Default-user

The only thing that isn’t working now is the photos are reappearing on the sidebars: http://www.springboardcreative.biz/mn/services/assurance-services/

SwiftIdeas

You’ve removed the other code for the image? Should be this for the complete code:

.sidebar .wpb_recent_posts_widget .recent-post figure, .sidebar .wpb_recent_posts_widget .recent-post .excerpt {
display: none;
}
.sidebar .wpb_recent_posts_widget .recent-post { border-top: 0; }

- Ed

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hello _ Love the theme thank you!

I’m having a big issue with the MailChimp integration bar. On my computer (Mac using Safari) I can see the text prompt to “Enter Your Email Address And Hit Enter…” But my client who is also using a Mac w/ Safari is not seeing any text to prompt her. This is confusing for her because she is just seeing a blank blinking bar. How can I fix this little quirk? (www.mixtdance.com)

SwiftIdeas

You’re welcome!

Checked here and working fine, can you confirm what browser version she is using?

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
rickg101 Purchased

I have downloaded a widget called Ad Rotate. I put it on one of the sidebars. Anything I put under the last ad on the sidebar when clicked goes to the link of the ad. For example I put a calendar on there and when I added a date and clicked on the date it linked to the ad above it. I thought I could put a movie between the ad and calendar but when I click on the move it plays but when I click on the calendar date or anything else that has a hyperlink it links to the last ad in the rotation.

Matclassic.com is the url.

Thank You

SwiftIdeas

Hi there,

Looks like something within the advert’s code isn’t closed, so the link is continuing on below. I’d check what you’ve entered into the advert plugin, and if that all looks good then ask the plugin author.

- Ed

Default-user
rickg101 Purchased

Thank you so much for looking at it. Is there anyway within the Pinpoint theme for me to look at the code and close the tag myself? If so can you tell me where I can find the html code. I am amazed by the amount of posts people make and how quick you respond. Thank You!

SwiftIdeas

Hi there,

It would be within the widget. Did you add any code yourself?

You’re welcome!

- Ed

Default-user
rickg101 Purchased

I did not ad anything to the widget. I have tracked this down I think to a missing at the end of the last ad. Is there any way I can ad this directly to the word press pages?

SwiftIdeas

I don’t think so, you’d need to contact the plugin developer.

- Ed

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hello, Is there a way to set the showcase slide order? I can’t figure out how it’s picking which order to use. Thanks!

Default-user

Awesome, works perfectly! Thanks Ed!

SwiftIdeas

You’re welcome :)

- Ed

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United Kingdom
irishmark Purchased

Hi

I’m using the showcase as the main slider on the homepage however the showcase slides always open a new tab when clicked.

How do I change that action to make them open in the same window?

http://www.oaktree.org.uk/peek
SwiftIdeas

Hi there,

Edit /includes/page-builder/composer/lib/shortcodes/showcase.php line 51 to:

$items .= '<a href="'.$slide_link.'" target="_self">';</a>

- Ed

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
  • Referred between 10 and 49 users
revti Purchased

hello,

i would like to add jquery datepicker for contact form 7, i noticed that wordpress already have datepicker widget on wp-includes\js\jquery\ui

after googling, some say that i’ll need to create child theme to call the jquery.ui.datepicker.min.js and then call the datepicker on the html code of contact form 7.

but i noticed that pinpoint can add raw js on the page editor, can you suggest which way is better? create child theme or add the js directly on the page using raw js feature?

i don’t want to re-apply all the changes in case there is theme update.

thank you

SwiftIdeas

Hi there,

It should already be built into Contact Form 7, just use a date field such as:

[date dateofbirth]

- Ed

Default-user
revti Purchased

yes [date] is build in with CF7, but when i use it the date picker didn’t pop-up, only the date format is running which is yyyy-mm-dd format, but i want it to be dd/mm/yyyy

Default-user
revti Purchased

what i meant with date picker didn’t pop-up is i didn’t get the calendar where i can select/click on a date

SwiftIdeas

Can you provide a link to the page where you have the form? Sounds like you may have a JS error.

- Ed

Default-user
revti Purchased

i install it on localhost, not yet on live website. is there a way so i can check which JS is missing/error?

SwiftIdeas

You can check the developer console in your browser to see if any errors show.

- Ed

Default-user
revti Purchased

i activate Firefox’s Web Developer > Debugger. there i can see list of .js file but i didn’t see jquery.datepicker.js in that list.

SwiftIdeas

Replied to your email.

- Ed

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 3-4 years

Ed,

Quick feature request: please allow the Swift Page Builder “Blog” element to be sized down like the rest of the elements. :) Thanks!

SwiftIdeas

Hi there,

We have looked into this, but it would require a lot more coding to be able to output with the correct styling – and would likely cause more problems than good.

- Ed

Default-user

Weird. I went into classic edit and saw width=”1/1” in the blog element. I changed it to “1/2” and it looks fine to me. What kinds of problems would it cause to allow people to resize it in the Swift Builder interface?

SwiftIdeas

It depends what display type you use. For example using masonry would likely cause issues.

- Ed

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 3-4 years

Do you happen to have the original PSD for the social-icons.png file? I want to change the colors and make all of them the same shade of grey but it’s rather difficult to edit as PNG.

SwiftIdeas

Hi there,

Unfortunately there is no PSD, just the png files that are included.

- Ed

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
atteam Purchased

Hi, could you fix the demo. I am looking as reference, it had different style of blog layout but now the menu doesn’t link properly. Thanks!

SwiftIdeas

Hi there,

Please can you let me know what exactly you are referring to?

- Ed

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hey Ed, how can I control the blog listing thumbnails (for “mini” layout)? If I want to make them smaller, for instance.

SwiftIdeas

Hi there,

You can change this css:

.mini-items .blog-item figure {
width: 290px;
margin-right: 20px;
}

Add to Pinpoint Options > General Options > Custom CSS.

- Ed

Default-user

Thanks much!

by
by
by
by
by
by