39 comments found

hanni68 Purchased

Why I have made a ticket but no one answer me?

Default-user
hanni68 Purchased

please help me

Default-user

....

Plaza-Themes

sorry, we don’t understand. You can make a ticket and provide details http://www.plazathemes.com/tickets/

Hello, I wan´t to remove the icons of “Add to wishlist”, “Add to compare” and “Send by email” of the product visualization. Could you help me?

Thank you very much.

Plaza-Themes

Hi,
You can make a ticket http://www.plazathemes.com/tickets/ and provide more details. We will help you step by step remove them

Shy support. Inadequate answers for questions in ticket.

The theme has a major bug, if you care to respond please respond before I go old.

Ticket number – 846843

Plaza-Themes

Hi,
You can check your ticket. We have responded you

At admin end I have tried changing CMS Home Page to any and all pages but I always get

“There was no Home CMS page configured or found.”

in front end home page.

I switch theme and this works fine. I have created a ticket with you but haven’t had any response so far. “Ticket #667740”

Cleared cache reindexed but nothing seems to help other than switching the theme.

Is this a major known bug or a major unknown bug? I am guessing a late response will mean a major bug.

Plaza-Themes

Hi,
You can check your email and follow your ticket we will help you config default home page.

Hi, can you please solve the bug I sent in the ticket #763700?

Thanks

Plaza-Themes

Hi,
We have fixed it for you. You can check your website.

kreazi Purchased

Hi,

Some time ago I purchased this Magento theme. Looks good and works fine. I have a few minor customisation requests (I unfortunately cannot solve myself). Where can I send my requests to? I have a development environment where I can show you what I mean…

Thanks, Daniel

Plaza-Themes

You need check your email and follow your ticket. We will help you

Default-user
kreazi Purchased

Hi, thanks for your reply. I checked my email but no reaction yet on the ticket?

Plaza-Themes

we have responded your email daniel@kreazi.com in 07/01/2014

Hello! I’ve created 2 tickets, but both times I’ve got ticket numbers ”#XXXXXX” – not real numbers, just ‘X’s’. How can I check my tickets?

Plaza-Themes

Hi,
You can check your email and get ticket numbers then you follow your ticket.

MDUK Purchased

Hi,

I purchased this template awhile ago, it have modified it and created it fit the new website.

http://ds-10565.ds-10.com/~cakenest/

However, the shopping cart function does not seem to work.

Thanks, David Maran

Plaza-Themes

Hi, You can make a ticket http://www.plazathemes.com/tickets/ . We will check and help you

Default-user
MDUK Purchased

Ticket has been created

Plaza-Themes

you can check your email and follow your ticket

The Font “helveticaneueltcom-ltcn” used inside the template. Is this font free. Can we use it tougether width that theme? I thought helvetica fonts always not free. Thank you for feedback. Best Regards.

Plaza-Themes

Hi,
The Font “helveticaneueltcom-ltcn” is font free. You can use it if you want.

Hello,

I bought the Pisces theme and I’d like to translate it to use it on my site. According to the manual, this is possible:

4.9.1. Interface translation This theme introduces a few additional interface chpiscescter strings. For example “Special Price” label is replaced with shorter “Now only” label. Strings are located in app/design/frontend/default/ma_pisces/locale/en_US/translate.csv. This file can be used to translate the interface into other languages.

However, there is no such directory nor can I find the translate.csv file anywhere.

Any help would be much appreciated, it’s a nice theme, but rather poor documentation to be honest.

Kindest regards

Default-user

Also all the sliders aren’t working. And I did update the “new from dates”, or “featured attribute” etc

Plaza-Themes

Hi,
We have responded your email. You can check it

Hallo, I have enabled bannersequence in in ma_pisces_furniture an I have added 2 items. But it does not work.

All files (css,js, bannersequence.phtml ) are included but i saw that $this->getBannersequence() in bannersequence.phtml returns an empty array.

Pleas help me.

Plaza-Themes

Hi, You can make a ticket www.plazathemes.com/tickets/ . We will check and help you fix it

Hi

Can i add more filter options like size?

PS: i use Advanced Product Options Plugin

Default-user

Thanks for the reply. Can we also add countries?

Plaza-Themes

Yes, It’s possible

Hello,

i have a problem with installing this template… i opened a ticket but didn’t receive an Email.

Please contact me for help.

Thanks a lot

Plaza-Themes

Hello,
Please you can wait. We don’t support weekend. You can check your email and follow your ticket.

Template is great: only the Mega Menu is not working.

www.titoutam.nl

What is going wrong?

Plaza-Themes

Hi, You can open a ticket http://www.plazathemes.com/tickets . We will check and help you fix it

Can’t find the PSD files in the package? Where are they?

Plaza-Themes

Hi, You can find link download PSD files in “readme.txt” file

hanni68 Purchased

hello I use banner7, I add a link for the image at the backend, but at the frontend, i click the image, the link can not be opened.

Plaza-Themes

Hello,
You can download file http://plazathemes.com/fix/fix_link_images_banner7.zip and update for your website app/design/frontend/default/ma_pisces /template/magentothem/banner7 . After you update file you need clear all cache (admin > system > cache management)

Hello,

I've opened a ticket in your system but I didn't receive the email with the ticket number.
The sliders for new, featured and promoted products are not showing anything in my home page. For example I set attribute featured = yes to a product but the slider is not showing it.

Please help.

Plaza-Themes

Hello, You need check your email. You will get ticket ID when we respond you or you can contact us themesplaza(at)gmail.com

I just purchased this theme. Could you let me know that this theme support the latest magento version 1.9.1 or not? Thanks.

Default-user

My store using Magento 1.9.1, do you have a simple instruction to install the theme only? I can’t install the theme follow the downloaded instruction. Thanks.

Default-user

I have installed the theme successfully, but I have some issues about the theme.

This is my website: http://ropelace.magentostaging.com

1) Category menu, as the theme is responsive. When I min. the windows, 1 responsive ver. will cause my last category “Flat laces” overlapped by the Search field.

2) The new products and featured products can’t show in front page. I already set Product as New from Date / to Date and featured in each product page. But both sliders show below msg. “There are no products matching the selection.”

How can I solve these problems? Thank you!

Plaza-Themes

Hi, You can contact us and provide details http://www.plazathemes.com/contacts. We will help you install theme.

Hi, do you have different color versions for the toy store? thank you

Plaza-Themes

Hi, If you want change color for the toy store. We can help you change it.

Default-user

Hi, thanks for the answer, http://www.kocoska.hu/mesebolt/ this is my current webshop, I would like to keep this green-orange colors, could you do the color change? would it cost me extra? one more question: I do not like that the “categories”, “shop by” ... are at the right sidebar, I would like all these on the left sidebar. would that be possible? thanks a lot in advance!

Plaza-Themes

Hi again, You can contact us http://www.plazathemes.com/contacts and provide details.

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