An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by yashma

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from yashma:

If you have an issue with one of ours products, please visit https://yashmahelp.zendesk.com and provide the following info:

1.The theme name
2. Purchase key
3.Theme version (HTML or WP)
4.Website url
5.WP access data (at least WordPress Admin Panel login and password).

Support request sent during weekends or our holidays will be processed on Monday or the next business day.

Important
Requests without full info, won’t be supported.

Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Thank you!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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