An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, yashma, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from yashma:

If you have an issue with one of ours products, please visit and provide the following info:

1.The theme name
2. Purchase key
3.Theme version (HTML or WP)
4.Website url
5.WP access data (at least WordPress Admin Panel login and password).

Support request sent during weekends or our holidays will be processed on Monday or the next business day.

Requests without full info, won’t be supported.

Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Thank you!

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.