55 comments found

Hi, pre-sales question: does the theme works with menu with 2 or more levels deep? thanks!

pixel-art-inc

Yes you can create a menu till 4 levels.

Hello Fantastic theme Congrats!! Before purchasing this theme I would like to know if this theme will support Arabic language as a second language option with specific RTL support. thanks

pixel-art-inc

Hi,

This theme is Translation ready and WPML supported so you can translate it into any language but for now RTL support is not available. But we can add this feature later.

Thank You

barrow Purchased

Hi Alex,

Any joy with the ticket I raised on your support forum?

Rob B

pixel-art-inc

Hi,

Sorry bro. Our support team was on vacations and just came back tomorrow. You ticket will be replied soon.

Thank You

Default-user
barrow Purchased

No problem. Just got the message through that it’s all sorted now. Thanks

barrow Purchased

Hi Alex,

Any joy with the ticket #162713 – “Slider overlay” I raised on your support forum. It’s been two weeks now!!

Rob B

Default-user
barrow Purchased

...and also ticket #175103

Default-user
barrow Purchased

Can you please, please please answer your support questions!!!!

pixel-art-inc

Hi Barrow,

All support tickets are replied already. Please check.

Thank You

webinti Purchased

Hi, I noticed a problem on my website and on the demo. When I go to Blog, in the tabbed widget when I click on a post, it goes to the homepage instead of the post i clicked.

Can u tell me how to fix this please ?

pixel-art-inc

Hi,

Did you submit the support ticket on our support site?http://pixelartsupport.ticksy.com/

Regards,

pixel-art-inc

Your ticket is replied.

Thank You

webinti Purchased

Hi, I noticed a problem on my website and on the demo. When I go to Blog, in the tabbed widget when I click on a post, it goes to the homepage instead of the post i clicked.

Can u tell me how to fix this please ?

pixel-art-inc

Hi,

Did you submit the support ticket on our support site?http://pixelartsupport.ticksy.com/

Regards,

I had real problems with support for this theme. Weeks went by without response and promises were made pre-purchase that were never upheld.

When I did get responses they were either unhelpful or just rude.

Purchase this theme with caution.

pixel-art-inc

We are replying our support tickets regularly. And at the moment we don’t have nay ticket in queue.

Make sure that you are following your submitted ticket.

Please.

Thanks.

Default-user

You really have misunderstood what I said.

Thanks to your unprofessionalism I may have now lost a client.

Thanks

Hi everyone, pre-sale question : Is it compatible with wordpress 3.8 ? Thanks in advance!

pixel-art-inc

Hi Yes. This theme is compatible with wordpress 3.8.x

Regards,

Pixel Design 2.0 is released and available for download.

In this major release we have all the plugins included with theme and have fixed all IE bugs and issues. Pixel Design 2.0 is 100% responsive so it will look good on all screensizes.

Detailed changelog is in the download package.

Note: This is a big update so please check the changelog before updating your theme files. And take a backup of your current theme files to avoid any loss.

Thank You

Aqt01 Purchased

Hi! I’ve purchased your theme and i just want to know how to load the default templates pages. Can you answer me via this comment? I tried to register in http://pixelartsupport.ticksy.com/ to leave the ticket but cannot register, it always sends me to the initial landing page

Default-user
Aqt01 Purchased

Hey!

hello, its possible to show our clients mre than 5?

i have setup 8 but it show only 5

pixel-art-inc

Yes you can increase the number of visible items for clients logos or images. And for this you need to change the visible_item attribute in the clients logos shortcode.

Is this theme compatible with Wordpress 3.9?

means4 Purchased
Hi! Can someone answer my ticket?! It’s been a week… http://pixelartsupport.ticksy.com/ticket/202767

Thanks

pixel-art-inc

Your ticket is replied two days ago. Please visit the support site.

Thank You

cbdali Purchased

Hi, I’m new with WP. I’m following the instructions for the installation of the DEMO and found a problem importing pixel design_sliders_data.txt There is text box under Import Sliders to paste the content. It’s just an import button ? Please help :( Thanks Carolina

pixel-art-inc

Hi Buddy,

Thank you so much for purchasing our theme. Please visit our support site http://pixelartsupport.ticksy.com/ and submit a help ticket with your sites credentials and our support team will help you ASAP.

Thank You

Default-user
cbdali Purchased

I submitted a ticket on pixel art support 4 days ago and they have not responde yet!. Can someone help me? this is so frustrating!!!!! :(

Hi ! I’ve posted a question here but no answer :(http://pixelartsupport.ticksy.com/ticket/229584

Thx ;)

pixel-art-inc

Your ticket is replied bro.

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