55 comments found

Hi I posted a ticket 4 days ago and am still waiting for a reply

Please can you have a look as I need an answer

pixel-art-inc

All support tickets are replied. Let me know your ticket ID if you did not got any reply yet.

Regards,

Default-user

Ticket Number is 563

pixel-art-inc

Your ticket is replied and sorry for the delay bro.

Thank you.

Hello, me i able to block the responsive desig??

hey it is slowly very frustrating..

The documentation doesnt show what the features do and I didnt want to upload your dummy content.

How do I do the block design like it is here http://themeforest.net/item/pixel-design-multipurpose-theme/full_screen_preview/6135403

If I add the blocks background colour and add an background image nothing changes on the home page..

http://die-bilderbox.de/
SMDAgency

this short code doesnt work services posts_per_page=’3’

SMDAgency

/services ]

SMDAgency

the service short code

Hi, Nice theme, How come on the contact page, the mail link and the weblink aren’t clickable?

pixel-art-inc

Hi Bro,

Its working fine for me. You can check the contact page here http://www.pixarwpthemes.com/wordpress/pixeldesign/contact/

Email and Weblink is not clickable but can be made easily.

Regards,

Hello.

My client is interested in purchasing this theme but was wondering if they can also buy the initial slideshow image (the group of nine businesspeople standing in front of a map of the world), even as a separate charge.

I know that the ‘Item Details’ tab for this product specifically mentions that images are not included, but could this be purchased separately? If you do not own the copyright, would you be able to direct them to the site from where you bought it?

Thanks in advance.

pixel-art-inc

Hi,

Yes images are copyrighted to their respective authors and are not included with the downloadable theme package. But we can provide you the links from where you can buy the.

Regards,

Default-user

Thanks for your response.

My client would like to know the price of the aforementioned image before purchasing your theme, so could you please send me the link from where this can be bought?

Thanks again.

How do i import the Dummy data? I am trying to build from scratch but I can’t seem to get anything up and running.

Thanks!

pixel-art-inc

Did you check the documentation?

Default-user

Yes, I do not see it anywhere

I am getting an error “The package could not be installed. The theme is missing the style.css stylesheet.” Any idea what I am doing wrong when uploading to WordPress?

pixel-art-inc

You can try any other method of installing theme. Check the docx.

Hi, i have two tickets open, one for services shortcode doesn’t work, another for a problem with pricetable and sidebars

pixel-art-inc

All tickets are replied.

Default-user

Perfect, all resolved :)

pixel-art-inc

Can you rate the theme please. Thank You

the Service short code isn’t working

pixel-art-inc

Hi,

Bro this short-code was mistakenly added in the latest update. Really sorry for that this short-code is not related to the theme. We are updating the theme and will remove this short-code from the short-code manager so it will not be there any more.

We have a specific page template for services see this link of the services page which is using this page template. http://www.pixarwpthemes.com/wordpress/pixeldesign/services-2/

The blocks on the home page named as services are basically Content blocks so you can use contents_blocks short-code to insert them on home page.

Thanx a Lot.

SMDAgency

Good’ay thanks for the info

Hello!

Nice theme! One thing: is there a way that I can change the “spinning effect” on the portfolio carousal on the homepage?? My customer thinks it’s a little to much ;-)

Thanks!

I can not figure out how to load the Dummy Data to familiarize myself with where and how things are laid out in the code. this is my second comment on the matter and have also sent a ticket. Can someone please assist with this?

Thank you

pixel-art-inc

Hi,

Please talk to the developer on skype @pixelartinc and he will assist you ASAP.

Availability: 10:00 AM to 11:00 PM (GMT +5)

Thank You

Does this theme use a page builder? I’m upgrading a wp install with a ton of content. Will the content still be available in the normal wp post/page editor or am I forced to use the page builder for the content? Please advise. Thanks in advance.

I have a ticket open 13 days ago because responsive doesnt work

Default-user

Only with 2 hours modify css i convert this theme in a fully responsive, not only for certain dimensions. I dont understand, bootstrap of this theme is bad coded.

NOTICE:

Hi Everybody, Our support site is moved to a new address and support system so visit the new support site at http://pixelartsupport.ticksy.com/ From now all support for all themes will be handled via this site.

http://pixelartsupport.ticksy.com/

Thank You

Hi I have purchased this theme and on the whole have been very happy with it.

The issues I am however, relate to the responsive nature of the theme and am finding that it is not working effectively on other devices. My main concerns are the top menu bar covering the logo and also the layer slider not displaying correctly either.

Could you please advise how I can fix this as it is really important that the site displays correctly on all devices.

Thanks

pixel-art-inc

Hi,

For any type of support visit our support site http://pixelartsupport.ticksy.com/ and submit a ticket with your question or query related to this theme.

We always try our best to give our best support to our valuable buyers.

Regards,

Yesterday I bought a theme and can’t see any instructions how to install demo content or to start working with the theme. Documentation is not simple to understand. Posted a ticket but no reply so far… Can someone help me with installing demo content?

pixel-art-inc

Hi,

Sorry bro if you are facing issues in installing the contents. By the way we did not receive any ticket with this user id. Please make sure that you have submitted the ticket on right place: http://pixelartsupport.ticksy.com/

We always try our best to reply each ticket within 24-48 hours.

Thank You

Hi – all four blocks on the front page pops down in Internet Explorer.

Theres to much white space between big slider and the blocks, and only in IE. If you move/resize IE window, the problem suddenly corrects it self. Sometimes. We really need help. Posted this in you support forum to.

Thanks

Hi.

This is a pre-sales question.

I need to overlay a simple form on the homepage slider image as a call to action. Is there a way I could I do this with this theme?

Thanks

Default-user

...or maybe a static top image that I can embed a form into?

pixel-art-inc

Hi,

Yes that’s possible but you will need some customizations to achieve this. If you are good in wordpress than I can guide you a little otherwise you can hire us for these customization services on nominal cost.

Thank You

Default-user

Hi, That’s good to hear. I’m not too bad with Wordpress so if you could steer me through that would be excellent. I’ll be in touch once I purchase the theme.

Thanks

karora Purchased

Hi, how long doe sit take to get a response for a ticket on your support page? I’m still waiting. I need to know if there a way to get simple text links in the homepage blocks rather then using the button links, it wouldn’t work when I tried. I want multiple links in each color box. Thanks, K.

pixel-art-inc

All support tickets are replied. Please check.

Hi, pre-sales question: does the theme works with menu with 2 or more levels deep? thanks!

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