An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by THEMEPLE

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from THEMEPLE:

We are doing our best to answer your questions asap. Monday to Friday, 9AM to 5PM (EET) +0200 UTC.

Please verify your purchase code for verification.

Tickets are reviewed in the order in which they have been received. Please always make sure you have the latest version of the theme installed and all third party plug-ins are disabled.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Themeple Team

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by