An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Webbu, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from Webbu:

Support Policy

We have changed our support policy so please read this before submitting your ticket!

  • I will only provide support if you are polite! No one likes attitudes, neither do I!
  • All items from my portfolio come along with a very detailed instructions manual. These include:
    • Installation Instructions
    • Customization Instructions for the files default usage
    • We do NOT reply to questions that are covered by the documentation! Please take the time to read the provided help file!
  • All tickets submitted on weekends or during holidays will be answered on business days.
  • We only provide support for fixing bugs and questions regarding to theme features usage.
  • Please be sure to provide live URL to your site, if you are not on localhost.
  • You will get respond to your ticket within 48 hours or 2 business days.
  • We do not provide support for additional custom modifications to our items.
  • We do not provide support for installation.
  • We do not provide any refunds to our products, this is handled by Envato network. For more information read this http://goo.gl/LqaLk
Dates and times we are not able to provide support for your items (Holidays)
  • Special Days will be written here.
  • Weekends and Public Holidays
  • Our timezone is GMT +2
Please Note: Support is limited to questions regarding the template features or problems. We are not able to provide support for code customizations or third-party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.
Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Updates

Update v1.2.2 – 10 February 2014
+ Loading animation updated.

Update v1.2.1 – 17 December 2013
+ Admin icons updated for Wordpress 3.8

Update v1.2 – 15 November 2013
+ Breadcrumbs added.
+ Breadcrumb enable/disable function added to the admin options panel.
+ Small bugs fixed.
+ WMF Framework Updated to v1.0.3 and new changes added to documentations.
+ Add 2 Home Bubble problem fixed. + Documentation Updated.

Update v1.1 – 5 November 2013
+A scroll issue resolved.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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