264 comments found

dooba Purchased

I used this theme in 2011. But I can’t use it now in 2015!

It’s no longer easy to install. For example, I can’t get the sliders to work.

I installed the demo but nothing worked.

The Molitor also doesn’t seem to care much about customer service. I went to his website for support but was asked to register. I decided to register but was asked to go to Envito to get the purchase code.

I did after wasting several minutes because the guide The Molitor provides is obsolete. However, when I entered the code, I was told that I would get the password in my mail.

I’ve not received that password after over 3 hours!

theMOLITOR

Hi there,

Apologies for the trouble you’re having getting support. It’s not intentional. Providing support is close to impossible to manage without the use of a forum system. It’s not perfect by any means, but it’s the best solution I’ve been able to find these past 6 years.

Unfortunately I get a lot of people asking for support who didn’t actually purchase my themes, so registration is a required step for everyone requesting support (which is free).

Regarding the email, that’s not something I do manually. It’s all done automatically behind the scenes. If you didn’t receive one, message me and I’ll be happy to provide a temporary one for you.

I do care about customer service, but these steps are necessary in order for me to continue providing free support.

Best,

Chris

Default-user
dooba Purchased

Please how do I message you? I also hired someone on Fiverr to install the theme since I obviously couldn’t. The result wasn’t satisfactory- it didn’t look like the demo site at all. But it also confirms the fact that I wasn’t the only person who couldn’t install it. I need to do 3 things only: Put the “Donate Now” button where it should be. 2. Fix the logo where I want it. 3. And work with the gallery. Like I stated before, I used this theme in 2011, why can’t I use it now? The site is here:Abulolo.org

theMOLITOR

Hi there,

When updating a theme (any theme), it’s important to revisit the theme options panel as there might be new options available as part of the update. In this case, the options are available on the Customize page (appearance > customize).

Please feel free to message me from my profile page if you need additional support. I’ll be happy to help: http://themeforest.net/uer/themolitor

Best,

Chris

I just purchased and downloaded Politico Responsive Political Campaign WP Theme.

Tried to upload the zip file to WP and was given an error message that “The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.”

Then, I registered to view support forum (why is that necessary?!) I logged in only to learn that the forum is closed on the weekend. Hello? Some of us can only do this work on weekends.

Also sent an e-mail to developer. No response so far…

Very unhappy.

theMOLITOR

Hi there,

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510

Best,

Chris

Guys, I’m really considering to buy the theme, my only question will be, can you modify the fonts? Thanks :)

theMOLITOR

Hi there,

You can modify the fonts via CSS or through the use of a plugin like Google Fonts.

I see you purchased the theme, so if you have additional questions, please use my support forum: http://themolitor.com/forums

Best,

Chris

Well, just bought it, went trough the installation process three times, and still isn’t working properly. Really considering to ask for a refund. :(

theMOLITOR

Hi there,

Thanks for purchasing!

If you need some help, please be sure to post a thread on my support forum: http://www.themolitor.com/forums/

Best,

Chris

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