An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by wpamanuke

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from wpamanuke:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

When I try to import I am getting the following error.
The theme is missing the style.css stylesheet

It mean you download Main Files which has documentation .
Try to unzip the zip file first .
on there there is THEME folder . just upload the /THEME/ponzi.zip
Or you can do this : \\

How to Verify Google Webmaster tools

I suggest you use https://wordpress.org/plugins/verify-google-webmaster-tools to verify google webmaster tools

How to put Google Analytics ?

For Google Analytics
I suggest you use http://wordpress.org/plugins/google-analytics-for-wordpress/
After you activate the plugin than click Setting -> Google Analytics
Than check Manually enter your UA code
After you fill UA Code than just click Update Google Analytic Setting

How to use multiple sidebar for page ?

You can use Simple Page Sidebars http://wordpress.org/extend/plugins/simple-page-sidebars/ for unlimited sidebar with this blog wordpress theme

Where is the documentation

If you download main files. After you unzip there is a folder DOCUMENTATION. You can read documentation on there
Or you can read online documentation from here : http://documentation.wpamanuke.com/ponzi-wordpress-theme

Can I get a refund for an item I have purchased ?

Please try to contact Envato support to get a refund. For more info about refund process please read this.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

by
by
by
by
by
by