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How do I enable the portfolio custom order feature? I don’t see it in the options
We have a dedicated support system where all the Pexeto items support is handled, so can you please use our support system here:
P.S. Just select the “Custom Order” option in the “Order items by” field of the gallery page and then reorder the items in the Portfolio -> Custom Order section.
“Error: The theme was not updated. Please try again later or update the theme manually.” This is the msg I get when I try to update the theme from the wordpress
P.S. Meanwhile I would also recommend checking this article and this article.
We have had this theme in place for a few years, and suddenly two of the Content Sliders are appearing out of order, without any changes being made to the slider. The slider we have set in the 1st position is appearing 4th, and the slider we have set in the 4th position is appearing 1st. We have checked the placement and re-saved several times, yet it keeps displaying these in the incorrect order.
Here is a screenshot of how we have these saved:
If you visit the site, you can see that the 4th slider appears first and vice versa.
Is there an additional setting we are missing that will fix this?
P.S. Meanwhile can you please also check this article, as I think that this might be related with the WordPress 4.3 term splitting – I would recommend trying to resave the order (by reordering the items).
We had already tried reordering and that did not work. Today we tried recreating the sliders and we figured out whats going on… it’s displaying them in order in which they are being created – most recently created displays first and so on chronologically – so the drag and drop order feature is not working.
We are going to contact support as we would like this feature to work. Otherwise we would have to recreate every single slider every time we add a new slide to get the order we want :\
I am trying to contact support, however your password reset is not working properly. We have tried multiple times to reset password, and after we reset it and enter the new password, it keeps telling us the new password is invalid, and it is stating that we are running out of chances to attempt to login. Please help.
I have just reset your password manually and sent you an email with the new password. In case you don’t receive it, can you please send us a private message by using our profile contact form, so I can send you the new password as a reply. Thanks
P.S. Meanwhile, if you are using some caching plugins I would recommend trying to refresh the cache, as this might be related with the issue.
Ok, thank you, I am submitting a ticket now.
It’s definitely not a caching issue, because the wrong order shows immediately. It’s displaying them in chronological order, with newest slide created showing first. As we mentioned above, we recreated all of the sides from scratch, and whichever slide has most recently been created will show first. So basically it’s not obeying the drag and drop order at all.
We have already posted a couple of replies to your ticket – please feel free to continue the discussion in your ticket section.
HI there, the social share items on my blog post are acting strangely. The icons are mixed up. Can you please review and give some guidance http://thinkbespoke.com.au/2015/09/my-5-must-haves-for-social-media-management.html
Hi there, great theme!
Was just wondering how we would go about increasing the number of characters shown in the excerpt by the [pexblogposts] shortcode, perhaps even showing up to the ‘Read More’ in the blog post itself?
And we can see that categories are displayed in the list layout, can we show them using the grid?
Thanks – any help much appreciated
Thank you, I’m glad you like the theme!
P.S. The excerpt length can be easily changed with a minor tweak, as for the categories question – please also provide a link to your site when posting so we can take a look at your setup. Thanks
Thanks – I’ve tried to register with your support system, but it says that
“An account is already registered with that username. Please choose another.” – i try another that I know is definitely not registered and it says the same thing. Then when I try to reset my password because it says i do have an account, it says the email address does not have an account.
So I’m not sure how to login?
I will send you a message through the contact box on your profile instead.
I have reset your password and sent you the new password in a reply to your email, you should be able to login now.
Hello I want to get this theme but before to buy it. I want to know if this theme could have widget of Twitter?? I mean “Twitter Feed”.. Thanks for your answer.
The theme doesn’t include a Twitter widget, however there are various Twitter widget plugins that you can easily install and use with the theme.
do you have html version of this theme?
This theme is available only as a WordPress theme, unfortunately we don’t have an HTML version.
Hi, great theme but I can´t get the content slider to play automatically in iphone. What to do? http://bildmakarnamedia.se/
First of all – I’m glad you like the theme
I can see that you have opened a ticket on our support site regarding this and one of our support members has posted a solution to your ticket – in case you have missed it, can you please check his reply and if you still need some further help, please feel free to continue the discussion in your ticket section.
I have bought the dandelion theme some time ago and I am thinking to buy another one from you. I am thinking on Mineral, Porcelain or Story. I was looking at them several times but did not see so much differences. Could you explain to me the main differences. Thanks
Thank you for the interest!
Although these themes might looks similar with some of their elements and the way their demos are organised, they are actually quite different in both design and functionality (especially Story from Porcelain and Mineral) and it would be hard to list all of the differences in a few sentences. Basically I would recommend choosing the one that you like most as design and after this if you have any questions about some particular features and functionality, please feel free to ask
Hey! Longtime user and love of this theme! Is there any way that I can set the menu so that the selected page (menu item) is a different color than the rest of the menu items? Thanks!
First of all – thank you, I’m glad you like the theme!
P.S. This should be relatively easy to accomplish with a CSS tweak.
We have this theme on our site and we love it, however we have received several reports from different people that the stylesheet is not at all reading on certain devices:
Here is the site itself:
We just had someone who gets the stylesheet issue send us a screenshoot of how it displays for them:
It doesn’t happen for every mobile device, but it’s happening often enough that multiple people have reported it. Is there possibly a setting we are missing or something else we need to do to get the stylesheet working properly on all devices?
Thank you so much!
Can I add a video background on my homepage main slider?
Unfortunately the content slider doesn’t support video backgrounds, I’m sorry.
Hello,I would like to buy your theme because it looks like awesome but before I have two questions, first, does this theme has pages builder? if not Are you thinking about fixing with some page builder? , Second, are you full responsive and customize theme?
Thank you for your attention.
The theme includes a content builder that works in the page editor (created by us) – you can see some parts of the builder in the last two videos here.
Regarding your second question – I’m not sure that I understand it correctly. If you are asking if the theme is responsive – yes, it is, you can test the demo on your mobile device to see how it works. Regarding the customization part – can you please clarify this question? Thanks
Yes, Its already clarify, just one question more ,Can I change the color menu to solid white or semi transparent white?
By menu color do you mean the main header color or the drop-down menu? Basically there is an option to change the default header color, but there isn’t an option to change the drop-down menu background (this can be accomplished with some CSS tweaks).
HI, i’m not able to create account on support site. i enter purchase code and my email address, and it says existing account. if i do password reset, it says non existing account…larry at pixallus.com
Can you please send us a private message by using our profile contact form, from the account that you used to purchase the theme (I can see that you haven’t purchased it from the pixallus account) – in this way I will be able to verify your account, reset your password manually and send you a new password. Thank you!
Hi, i’ve sent message to your profile form this account now. thanks, larry
Thanks, I have sent you a new password as a reply to your email.
I sent message through saritabhatt account. our issue is Service Boxes. we have wordpress 4.5 and porcelain 1.35. but can’t add or edit the service boxes.
As I mentioned in my previous comment, I have sent you a new password as a reply to your email.
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