An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tagDiv

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from tagDiv:

http://forum.tagdiv.com/ (preferred) or contact@tagdiv.com

In general we try to help you with all the issues that you have while using our products but just for the record here is the list from themeforest default support template:

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization services

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where is the documentation?

How to add a portfolio?

Adding a portfolio in documentation

How to install the theme?

What features should I expect?

The theme supports all the wordpress typology settings, shortcodes and embeds. This means that the gallery shortcode, the youtube/vimeo/etc videos work perfectly out of the box and the theme is still responsive.

Read more about the portfolio theme features

Translation support?

Install an open source program, double click on the translation file and you’re done! More info about translations here http://tagdiv.com/theme/doc/portfolios/features.html#translate_the_theme

Shortcodes?

Shortcode list – white version Shortcode list – black version

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by