878 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Do not buy this theme! It is broken from the minute you download it and there is virtually no support whatsoever from Spyropress. Submitted ticket weeks ago and never heard back.

SpyroPress

It is not the broken theme Sir. Have you go through the Doc.

Please tell me your problem or give me your ticket ID. We are having 100s ticket and we are replying fast.

Thanks

Default-user

Thank you for handling my ticket. Great theme, just needed a little support. Appreciate the help.

SpyroPress

I replied to your ticket.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
CRE8WD Purchased

Hello Just to say fab theme etc.

I keep getting mixed reviews on updating themes and wondered if you could shed a light on it for me. I have used your theme and all is working fantastically so why do I need to update the theme? I am happy to update but just checking what your feed back on this is. Is there a way of auto updating the theme or does this need to be done by ftp as I am worried if I upload the new files it will break the website. Thanks for you feedback in advance :o)

SpyroPress

If all is working good no need to update. Yes if you update so you can do from admin. Spyropress > Theme update.

Backup first before update.

Thanks

Default-user
CRE8WD Purchased

Hi that is great and thanks for the quick response. This has been and continues to be one of my top 5 themes and the support is great. Thanks for all your help as always, appreciated :o)

SpyroPress

Thanks Please rate you favourite theme too.

See how to rate http://goo.gl/GC9Otn

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • Australia
Dezzign Purchased

Hello for some reason even though I have the 1st header option selected that shows the phone number as per this screen shot: http://tinyurl.com/ol4d5bs I can’t see the phone number in the header on the front end as per this screenshot: http://tinyurl.com/owp4g5x

Also can you please tell me how to get the small ‘Get in Touch’ tag to show up in all footer styles. That little blue tag is a great feature but it disappears with the #3 footer style I have chosen?

By the way great theme & good to have support up and working again :)

SpyroPress

For phone number please see the screenshot and set the thing as on screenshot.

Step 1
http://i.imgur.com/rowtMIR.png

Step 2
http://i.imgur.com/QjCybb5.png

For “how to get the small ‘Get in Touch’ tag to show up in all footer styles. That little blue tag is a great feature but it disappears with the #3 footer style I have chosen?”

Please open the ticket so the support member will reply.

https://spyropress.zendesk.com/hc/en-us/requests/new

Thanks

Dezzign
Dezzign Purchased

Hello, thanks for the response but I did submit a ticket 9 days ago as you can see by this screenshot here: http://tinyurl.com/kjh52bw I actually waited a few days before posting in here first. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
edumelb Purchased

Hello, Can you please tell me how to assign a menu in the sidebars by using spyropress Builder.

and how to change colours of Footer and the Black colour in the Breadcrumb Bar.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
ckdanceec Purchased

Having lots of trouble with this one… Header Styles won’t stick… I select over and over and they just don’t update on the live site. Sidebar keeps getting popped BELOW content, not in sidebar. 2 support tickets and no answers….

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
bsheikh Purchased

Purchased the Theme back in March, Everything was going great and then all the sudden the Rich Text WYSIWYG editor stopped working.What does that mean.. We cant update or change any of the text on our website. Obviously a HUGE problem!!! Every time we try to change or update using rich text editor the changes don’t save, it just keeps trying to save but nothing happens. Submitted a support ticket waiting on a response. Love this theme but not happy with this issue.. Let’s see if they get it corrected…

SpyroPress

Sir we have solved this problem 3 months back on the same day as wp version 3.9 released. Update your theme manually as Envato asked us to changed our verification system so we did update in it. You cant see the update in admin.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Thank you @simplyray! Worked like a charm!

SpyroPress

Hi,

Can I help you if you have any question.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Right now RTL is not supported. But we are working on it. It will be released in future update. Thanks
I am very grateful to you and wait for this update When almost This update is available? Because my business parked it Thank you :bigsmile:
SpyroPress

Yes sure. Thanks

Please rate this theme.

See how to rate http://goo.gl/GC9Otn

Thanks

Default-user

OK. but When almost This update is available??

SpyroPress

I have asked the HTML author CRIVOS who actually made this in HTML template. So as soon as he complete RTL we will integrate it. NO estimate time I can provide.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
bobcny Purchased

How can you change that world map background image on the homepage template behind the blogs/testimonials row?

Thanks!

SpyroPress

Please see this screenshot.

http://i.imgur.com/4a04nQU.png

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Italy

Where is the changelog? I want to see it before I update.

SpyroPress

Please rate the theme…

See how to rate http://goo.gl/GC9Otn

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Italy

Spyropress.com is down! For over 14 days…......No documentation, no changelog, nothing. Don’t you guys have a backup plan? This shows exactly the state of this product.

SpyroPress

Website is up again and we are working hard for the all things. We are writing the documentation from the beginning and with knowledge base.

However we are done with changelog see it here. http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

pre-purchase Q: can we put video somewhere in the homepage? also is the homepage use a builder and can be customize whatever module/content we have to put?

SpyroPress

Yes, you can put the video anywhere and every page you see is built with Drag and Drop page builder…. You can customize any mobile..

Thanks

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi, The support on here stopped for few months, now i see you guys are replying again.. what happend?

Also i have version 1.2 and now i see you guys have updated the version to 1.4.

What steps should i take to update the theme and not stuff anything up?

Also i have an issue with ipad or mobile version where in the internal pages like about us and so on the footer is overlaying on top of the content area. Can you see what that is and let me know how i can fix this issue.

Thanks

SpyroPress

Please update to the latest version and your all problem will solve.

Update it manually….

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
vagsera Purchased

Seriously, don’t buy this theme. It’s a very pretty theme but you must be prepared to spend lots of hours debugging it and if you get stuck anywhere, you are on your own. There is totally no support at all. I would expect a little more respect from the developers to the people who gave them their money.

SpyroPress

Hi,

Sir you go over the documentation. I answered all your tickets..

Please read the answer of ticket and your all problem will be solved..

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have some problems with Porto Theme ( vers. 1.4 ) and WMPL

1. Home concept doesn’t work in the translated page.. it only works in post/page in the main language.. in the translated page no images were displayed, also if selected 2 or 3…

2. in the Portfolio Widget, the selection of the portfolio category only works in the main language.. in the translated page no portfolio category can be choosen.. I have 3 portfolio categories, with their translation.. what I have to do is to create one page for portofolio category.. and its translated page with translated portfolio category..

3. The Customize Theme page is not showed.. i view only left sidebar, and no preview. The sidebar is loaded, but it doesn’t work.. i can change any option.. In chrome i see a js error.. pagenow is not defined in spyropress-panel.js?ver=2.0.1:1006

How can i solve this problem? I’ve tried to open a ticket, but after a week i have received no answer!!

Default-user

my ticket is Request #2599… HELP MEEEEEE

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • United States

Hi SpyroPress Team,

I submitted a ticket via Zen Desk last week. Admittedly, it’s only been three business days but do you have an idea on when I’ll receive an answer? I have a client whose waiting to hear back from me so we can launch.

Thanks!

SpyroPress

Please tell me your ticket ID. I will solve that.

Thanks

SpyroPress

I got your ticket # 2630 I will answer it.

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 4-5 years

Skin creator doesn’t work.

There is no uppest drop down and select “newSkin” or whatever/em>. There are only the default skin. But not a single created skin.

I can drive a car very well and wait: Folder porto/assets/css/skins should be writable.

It should be found in the documentation,

SpyroPress

Hi,

Please update your theme manually to latest version.

Skin generator is working perfectly….

Go to Spyropress > Theme Option > Skins & layout.

Give your skin a name and select the colour and apply gradient if you want and click on create skin.

It create the skin and refresh the page itself and your skin created. Select the skin you make and save the settings it will work perfectly.

Thanks

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I have lodged tickets with your support desk but they don’t seem to get through to you. I find it quite frustrating to see that you are replying to customers here in the public forum only minutes ago but not answering support ticket requests!!! I have a ticket that is 4 days old! #2635 & #1650

Please reply ASAP!

We have a business to run.

Thanks.

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