1171 comments found

Tubac4644 Purchased

I am having the same problem as boycook07. When is the fix coming out?

Default-user

Please open the ticket if you have not yet on the url: http://spyropress.com/submit-ticket-help-desk/

Default-user

I have opened a support ticket! In fact the FIRST TWO WERE IGNORED BY YOU.

The 3rd one, you responded telling me to upgrade the theme. I replied telling you I am on version 1.5.1 and I haven’t gotten a response yet. I have followed up on the support request several times. AGAIN NO RESPONSE! Support request Id 4377.

Why is the support so bad? It’s not hard to follow up. A lot of people in the comments are complaining. The support for the other PORTO themes on themeforest are great, but yours is the worse I have ever seen.

I think your users should start complaining to Themeforest about your lack of follow through.

megadola Purchased

After uploading the site, All “SpyroPress Builder” items are Missing !

Default-user

Given answer on your ticket ..

kamsam65 Purchased

1) Is there a way to list the blog searches in alphabetical order?

2) Is there a way to list all searches in alphabetical order?

Hello,

I allow me to contact you because I bought, there are already several months wordpress theme “Porto”, this one worked fine until there is little. Since then I can not reintroduce my license.

Can you help me?

thank you

Default-user

Please open the ticket if you have not yet on the url: http://spyropress.com/submit-ticket-help-desk/

erfosrl Purchased

Hi How I disable the responsive? checking on “deactivate responsive” does not work

Default-user

Please check your email we have given answer in your ticket…

xlguy Purchased

Where is changelog for the 11 November 2014 update? The last update in the changelog is for July. Thanks

Default-user

We will change it ASAP.

kamsam65 Purchased

Is there a way to change the blog permalinks from using dates?

Default-user
Yes you can do it. Go into dashboard -> settings -> permalinks and then set it ” day and name ” permalink. http://awesomescreenshot.com/0b74a9be47

The theme seems to don’t use “wp_enqueue_scripts” and “wp_enqueue_styles” wp default hook. Why is that?

The page uses logo as h1. This hurts the seo. The logo is always h1 ”h1 class=”logo” id=”logo” and h1 should be for the tittle of the page.

And the tittle of any page is ”h2”.

How can i fix this?

:( :( :( :( :( :(

I think it’s time as customers to take our complaints to Themeforest about the lack of support on this theme. The author keeps telling us to open support tickets, which I am sure we are all doing and I think we should. My problem is the lack of a response. There is no follow through. My first two support tickets were ignored. My 3rd one gave me strange answer and I responded twice and I haven’t heard anything back.

This is disappointing. The support for the other PORTO themes is awesome, but they are from other authors. I have been able to get a 98 out of 100 on Googles page speed tests with this theme. The author has mentioned an upgrade would come out in December, then they said Jan. Still nothing.

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