662 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Request received: ERROR: “Failed: Forbidden”(request #63)

I also purchased this theme and I am getting the dreaded (Failed: Forbidden) when trying to install SpyroBuilder. Have a ticket open as “request #63”. Thank you!!

SpyroPress

Working on this error.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Dear Spyro,

three little bugs:

1/ On Ipad, the main menu gets under the black h1 zone

2 3/ In breadcrumb:

Breadcrumb NavXT 5.0.0

You have duplicate class=”home” and class=”current_item”

li class=”home” class=”home”
li class=”current_item” class=”current_item”

Thanks

Default-user

I see Breadcrumb is a pluggin… don’t worry about that

SpyroPress

Send us an email on support@spyropress.com with screenshots please

Default-user

I just send you an email with screenshots

SpyroPress

thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, when i am installing spyrobuilder, i got error: Failed: Your website doesn’t exists in our database. Please contact spyropress support.

Can you help me for fixing this case? I have searched for find the solution, but there is no answer for my case.

Thanks.

SpyroPress

Latest version is in queue

Default-user

Ok, i am waiting..

SpyroPress

Approved.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello Since the last update, I have problems with the translation of the button “read more” blog, this does not translate to Spanish. Can you help please? Thank you. Greetings.

SpyroPress

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

atql2003

great support via email! thanks.

SpyroPress

Thanks for your appreciation

atql2003

I hope the solution to the problem of translation of the button “read more” in the next update, please thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi im receiving a error. Failed: Forbidden when try to update to new version 1.0.9

SpyroPress

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

Default-user

After send email to support never fix anything, so why i do is make the update manually, support very bad. Please give better suppport or you will loose sales.

SpyroPress

We said that we are fixing that bug if you want you can update manually as of now the bug is fixed and you can update the theme automatically.

Default-user

Yes now you say is a Bug, but you say nothing is wrong with our system. Nevermind i fixed myself.

SpyroPress

We never say that

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • Norway

Just updatet to latest version and again my page was ruined! Updates are supposed to make things better. Not fuck it up!! My entire onepage is erased!! You better fix this ASAP! The whole structure of the page is lost.. and only header and footer shows. This ruin our business !!

SpyroPress

Please goto spyropress dashboard and re-verify yourself.

Default-user

Ok thanks! The contact form is not working as it should – it won’t span out like it should. This happened after the last update.. not the newest. Any ideas?

SpyroPress

Sir we have migrated from Bootstrap 2 to Bootstrap 3. If you have downloaded the new package from themeforest it contain the newest sample. Please import the contact form only.

Default-user

I have updated to latest version. I have added the shortcode from contact generator to a text module 1/2 page width – but it won’t span the entire with! I have tried everything.. any solution to this problem?

SpyroPress

Here are the steps to update.

1. Update the theme.
2. Use this migration tool: http://support.spyropress.com/topic/porto-migration-tool/
3. Icons are not lost append this to class icon or you can use the [icon] shortcode.
4. Also re-verify yourself as the latest version contains the new verification system as asked by themeforest.

Thanks

Default-user

I have done this, bu still the contact form doesnt span out! It did before updating the first time. I’ve had a huge amount of extra work on this site. First the paralax disappeared and I had to fix them all. ++ Now the contact form! FIX IT!

SpyroPress

Please post a ticket using link below and we will send you the latest contact form markup.

http://spyropress.com/support-ticket/

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

NOTE: Spyro refuses to remember verification. It verifies for 10 minutes, then asks for it again. Hence this keeps poping up: http://i.imgur.com/nBA8yqw.png

Fix ASAP! It’s a problem since your latest 1.09 update.

SpyroPress

This isn’t possible anyhow please send me an email and we will communicate there at

support@spyropress.com
Default-user

Sent email with subject: Porto WordPress Constantly Losing Verification…

SpyroPress

I am on it

Default-user

Cheers! And certainly a compliment to you guys. Sticking to Porto. Keep improving. Don’t get discouraged by “bad feedback”. That’s normal. Only means people love your theme, and want it even better! Well done guys on hard, great work. :))

SpyroPress

Thanks

Default-user

Reminder: It’s still happening. Not fixed.

SpyroPress

We got the bug. Thanks for your patience. By tomorrow update will be available.

Hope after bug fixed so you guys help me by giving 5 stars to theme.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, when i am installing spyrobuilder, I also got this error: Failed: Your website doesn’t exists in our database. Please contact spyropress support.

Can you help me for fix?

Thanks.

Default-user

Sorry, mine is for the Vernum thing. Please help ASAP. I need this site live today.

SpyroPress

Send us an email on support@spyropress.com and we will respond quickly

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Philippines

Hello, my Client Purchase the Theme, I tried to install it on Localhost for CSS and Graphics Tweaking but the Page Builder is Missing/Not Appearing. Is there a way to fix it?

SpyroPress

You need to verify the theme using envato username and purchase code

Codeplix

ok thank you. I’ll ask him. Will it work on Localhost offline editing?

Codeplix

Are you able to get the Username of the Purchaser? I have the Item Purchase Code:

LICENSE CERTIFICATE : Envato Marketplace Item

==============================================

This document certifies the purchase of:

ONE REGULAR LICENSE

as defined in the standard terms and conditions on the Envato Marketplaces.

Licensor’s Author Username: SpyroPress

Licensee: tyson downs Item Purchase Code: (I will send it to you)

SpyroPress

ask your buyer…

Codeplix

ok,. i got his purchase code but not his username. I already Messaged you the Purchase code. :/ hes on Xmas vacation

SpyroPress

whats the email address you sent the mail with

Codeplix
luigi_5v@yahoo.com I sent email on using the Evanto Contact form on your Profile
SpyroPress

nothing found ping the ticket

SpyroPress

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Spyro,

the spyropress menu in backend has disappeared.

I cannot access to the spyropress dashboard.

Has anyone the same issue? I don’t know whats happends.

I have reinstalled the theme and still missing.

Please help

SpyroPress

Please send us an email with your wp-login info, envato username and purchase code at support@spyropress.com

Default-user

Just send you a message. Thanks!

SpyroPress

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Panama

Please don’t update a theme!!! all all problem in new version, icon lost, image too big, the page team lost the button ” all ”, ecc.

1 day a website show all in white, lost!!!!

I hope that all the time that i update a theme i must to do a website !!!!!!

i still waiting for a fix a google map (2 month).

Thanks

SpyroPress

Hi rikybe,

Please do update the theme it contains all the fixes. Also we have updated to the new Bootstrap 3 in this release.

Here are the steps to update.

1. Update the theme. 2. Use this migration tool: http://support.spyropress.com/topic/porto-migration-tool/ 3. Icons are not lost append this to class icon or you can use the [icon] shortcode. 4. Also re-verify yourself as the latest version contains the new verification system as asked by themeforest. 5. Your google map issue was fixed you should keep an eye on updates.

I hope you will not mis-lead the clients any more.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Just updated to version 1.0.9 and now theme will not retain verification information. Every time I verify, then visit WooCommerce’s “My Account” page, or dashboard, theme verification is lost (and hence middle portion of Home page content). This sounds similar to the issue reported by astounding007 above. Issue seems to occur when either WooCommerce or Dashboard are using ssl.

Default-user

ps, we prefer not to use ssl for rest of the site, and only use it for back-end and woocommerce. So rest of site is http://www... and backend and woocommerce at https://www....

SpyroPress

Send me an email on support@spyropress.com with

wp-login info envato username purchasecode

Thanks

Default-user

After sending an email to support, and after making contact with Spyropress reps on Skype, this issue remains unresolved, and is greatly affecting productivity on our site. Support by Spyropress has left a great deal to be desired in my opinion, and as a result, I have changed my initial review of 5 stars, to 1 star. If I could give a half a star I would.

SpyroPress

Hi,

We got the bug. Thanks for your patience. By tomorrow update will be available.

Thanks

SpyroPress

Please increase your stars… I already solve your problem a month ago.

Follow these steps

New version of PORTO is released. We have changed our framework, so you have to go Themeforest and download the new version.

Delete your current porto theme and upload the new version that you download from themeforest. After it upload so fill the info and follow instruction. Spyropress > dashboard fill the fields.

It will show updates again. So from next time you can update from dashboard through Envato.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
ip4s Purchased

hello

RTL style in theme not ok so how ican disable it ?

thanx

SpyroPress

Please mail us with your issues.

support@spyropress.com
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
4taka Purchased

Does this theme have .po & .mo files for translation?

SpyroPress

You can generate it easily from PoEdit.

Default-user
4taka Purchased

Thanks for the reply.

I check the files like “builder-ui-dialogs.php”,but it seems like the builder part is not ready for the traslation.

Which part can I translate the theme ?

SpyroPress

You can translate the front-end theme files. We are getting ready things on our end for SpyroFramework 4.0 it will be dont in that

Default-user
4taka Purchased

Thanks for the information.
I have already made .po files and now working on.

This theme is a little bit difficult to use but I love this theme.

So please provide us a good support.

Thanks anyway !

SpyroPress

Yes, its 6:00 am herr and we are replying. The support will be going better by time.

SpyroPress

If any question open a ticket and we will help you.

http://spyropress.com/support-ticket/

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
pjgo Purchased

Hi, ran importer and the pages are all there but there is no content… Is this issue with demo content file or my importer/host?

Thanks

Default-user
pjgo Purchased

???

SpyroPress

No, this is not the issue. We will set your website as demo please send us your wp-admin access with purchase code.

open the ticket.

http://spyropress.com/support-ticket/

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

After updated the new version (1.0.9), spyrobuilder installation is disappear. How to install spyrobuilder ?

SpyroPress

We have updated the verification system. Please go to spyropress > dashboard and verify.

Thanks

Default-user

I have entered spyropress dashboard and verified, and I haven’t spyropress installation button. Please fix this asap!

Default-user

Hello, what is the solution for my case ?

SpyroPress

Hi,

We got the bug. Thanks for your patience. By tomorrow update will be available.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
fta354 Purchased

Hi, I am having the same verification previously posted here. It keeps forgetting my registration and prompting me to register. I was finally able to narrow down the issue. In my case I had to disable “Better WP Security” and it stays register and works as expected. This was not the case before it was updated to 1.0.9 it used to work just fine. I have looked through all the options in “Better WP Security” and none of them really apply to this issue. You guys have to fix this on your side. There is no way I am going to be disabling “Better WP Security.” Also there seems to be an issue with MP6 plugins once updated to Wordpress 3.8 worst mistake should have waited.

SpyroPress

Hi,

We got the bug. Thanks for your patience. By tomorrow update will be available.

Hope after bug fixed so you guys heelp me by giving 5 stars to theme.

Thanks

SpyroPress

I talk to you on skype as well.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • New Zealand

Hi, I have purchased a copy of Porto Wordpress responsive theme. I find that I am no longer able to see the demo in Hostgator. The link – http://themeforest.net/item/porto-multipurpose-responsive-wordpress-theme/full_screen_preview/5864981 is giving an error. Thankls for your help. Mohan

SpyroPress

Please see it is available….We are moving data so for few minutes it is closed.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi, which plugin should I use for the newsletter signup in footer?

SpyroPress

Please search on wordpress plugin directory. And use any plugin all are compatible.

Thanks for your patience.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How do I open a link in a new window (target _blank) for a button? Right now, button shortcode doesn’t have new window.

SpyroPress

By tomorrow a need update comes so in update it is included.

Thanks for patience….

SpyroPress

Hi,

New version of PORTO is released. We have changed our framework, so you have to go Themeforest and download the new version 1.1.

We have added many new features including yours too.

Delete your current porto theme and upload the new version that you download from themeforest. After it upload so fill the info and follow instruction. Spyropress > dashboard fill the fields.

It will show updates again. So from next time you can update from dashboard through Envato.

Docs and videos of Porto Theme

http://spyropress.com/documentation/porto http://vimeo.com/album/2699545

PLEASE MUST RATE 5 STARS to item.

See how to rate http://goo.gl/GC9Otn

Thanks

by
by
by
by
by
by