1114 comments found

Request received: ERROR: “Failed: Forbidden”(request #63)

I also purchased this theme and I am getting the dreaded (Failed: Forbidden) when trying to install SpyroBuilder. Have a ticket open as “request #63”. Thank you!!

SpyroPress

Working on this error.

SpyroPress

fixed

duduitto Purchased

Dear Spyro,

three little bugs:

1/ On Ipad, the main menu gets under the black h1 zone

2 3/ In breadcrumb:

Breadcrumb NavXT 5.0.0

You have duplicate class=”home” and class=”current_item”

li class=”home” class=”home”
li class=”current_item” class=”current_item”

Thanks

SpyroPress

Send us an email on support@spyropress.com with screenshots please

Default-user
duduitto Purchased

I just send you an email with screenshots

SpyroPress

thanks

Hi, when i am installing spyrobuilder, i got error: Failed: Your website doesn’t exists in our database. Please contact spyropress support.

Can you help me for fixing this case? I have searched for find the solution, but there is no answer for my case.

Thanks.

SpyroPress

Latest version is in queue

Default-user

Ok, i am waiting..

SpyroPress

Approved.

atql2003 Purchased

Hello Since the last update, I have problems with the translation of the button “read more” blog, this does not translate to Spanish. Can you help please? Thank you. Greetings.

SpyroPress

Thanks for your appreciation

atql2003
atql2003 Purchased

I hope the solution to the problem of translation of the button “read more” in the next update, please thanks

piketozo Purchased

Hi im receiving a error. Failed: Forbidden when try to update to new version 1.0.9

SpyroPress

We said that we are fixing that bug if you want you can update manually as of now the bug is fixed and you can update the theme automatically.

Default-user
piketozo Purchased

Yes now you say is a Bug, but you say nothing is wrong with our system. Nevermind i fixed myself.

SpyroPress

We never say that

Just updatet to latest version and again my page was ruined! Updates are supposed to make things better. Not fuck it up!! My entire onepage is erased!! You better fix this ASAP! The whole structure of the page is lost.. and only header and footer shows. This ruin our business !!

SpyroPress

Here are the steps to update.

1. Update the theme.
2. Use this migration tool: http://support.spyropress.com/topic/porto-migration-tool/
3. Icons are not lost append this to class icon or you can use the [icon] shortcode.
4. Also re-verify yourself as the latest version contains the new verification system as asked by themeforest.

Thanks

Default-user

I have done this, bu still the contact form doesnt span out! It did before updating the first time. I’ve had a huge amount of extra work on this site. First the paralax disappeared and I had to fix them all. ++ Now the contact form! FIX IT!

SpyroPress

Please post a ticket using link below and we will send you the latest contact form markup.

http://spyropress.com/support-ticket/

Thanks

NOTE: Spyro refuses to remember verification. It verifies for 10 minutes, then asks for it again. Hence this keeps poping up: http://i.imgur.com/nBA8yqw.png

Fix ASAP! It’s a problem since your latest 1.09 update.

SpyroPress

Thanks

Default-user

Reminder: It’s still happening. Not fixed.

SpyroPress

We got the bug. Thanks for your patience. By tomorrow update will be available.

Hope after bug fixed so you guys help me by giving 5 stars to theme.

Thanks

Hi, when i am installing spyrobuilder, I also got this error: Failed: Your website doesn’t exists in our database. Please contact spyropress support.

Can you help me for fix?

Thanks.

Default-user

Sorry, mine is for the Vernum thing. Please help ASAP. I need this site live today.

SpyroPress

Send us an email on support@spyropress.com and we will respond quickly

Hello, my Client Purchase the Theme, I tried to install it on Localhost for CSS and Graphics Tweaking but the Page Builder is Missing/Not Appearing. Is there a way to fix it?

SpyroPress

nothing found ping the ticket

SpyroPress

Thanks

duduitto Purchased

Hi Spyro,

the spyropress menu in backend has disappeared.

I cannot access to the spyropress dashboard.

Has anyone the same issue? I don’t know whats happends.

I have reinstalled the theme and still missing.

Please help

SpyroPress

Please send us an email with your wp-login info, envato username and purchase code at support@spyropress.com

Default-user
duduitto Purchased

Just send you a message. Thanks!

SpyroPress

Thanks

Please don’t update a theme!!! all all problem in new version, icon lost, image too big, the page team lost the button ” all ”, ecc.

1 day a website show all in white, lost!!!!

I hope that all the time that i update a theme i must to do a website !!!!!!

i still waiting for a fix a google map (2 month).

Thanks

SpyroPress

Hi rikybe,

Please do update the theme it contains all the fixes. Also we have updated to the new Bootstrap 3 in this release.

Here are the steps to update.

1. Update the theme. 2. Use this migration tool: http://support.spyropress.com/topic/porto-migration-tool/ 3. Icons are not lost append this to class icon or you can use the [icon] shortcode. 4. Also re-verify yourself as the latest version contains the new verification system as asked by themeforest. 5. Your google map issue was fixed you should keep an eye on updates.

I hope you will not mis-lead the clients any more.

Thanks

Just updated to version 1.0.9 and now theme will not retain verification information. Every time I verify, then visit WooCommerce’s “My Account” page, or dashboard, theme verification is lost (and hence middle portion of Home page content). This sounds similar to the issue reported by astounding007 above. Issue seems to occur when either WooCommerce or Dashboard are using ssl.

Default-user

After sending an email to support, and after making contact with Spyropress reps on Skype, this issue remains unresolved, and is greatly affecting productivity on our site. Support by Spyropress has left a great deal to be desired in my opinion, and as a result, I have changed my initial review of 5 stars, to 1 star. If I could give a half a star I would.

SpyroPress

Hi,

We got the bug. Thanks for your patience. By tomorrow update will be available.

Thanks

SpyroPress

Please increase your stars… I already solve your problem a month ago.

Follow these steps

New version of PORTO is released. We have changed our framework, so you have to go Themeforest and download the new version.

Delete your current porto theme and upload the new version that you download from themeforest. After it upload so fill the info and follow instruction. Spyropress > dashboard fill the fields.

It will show updates again. So from next time you can update from dashboard through Envato.

Thanks

ip4s Purchased

hello

RTL style in theme not ok so how ican disable it ?

thanx

SpyroPress

Please mail us with your issues.

support@spyropress.com
4taka Purchased

Does this theme have .po & .mo files for translation?

Default-user
4taka Purchased

Thanks for the information.
I have already made .po files and now working on.

This theme is a little bit difficult to use but I love this theme.

So please provide us a good support.

Thanks anyway !

SpyroPress

Yes, its 6:00 am herr and we are replying. The support will be going better by time.

SpyroPress

If any question open a ticket and we will help you.

http://spyropress.com/support-ticket/

Thanks

pjgo Purchased

Hi, ran importer and the pages are all there but there is no content… Is this issue with demo content file or my importer/host?

Thanks

Default-user
pjgo Purchased

???

SpyroPress

No, this is not the issue. We will set your website as demo please send us your wp-admin access with purchase code.

open the ticket.

http://spyropress.com/support-ticket/

Thanks

After updated the new version (1.0.9), spyrobuilder installation is disappear. How to install spyrobuilder ?

Default-user

I have entered spyropress dashboard and verified, and I haven’t spyropress installation button. Please fix this asap!

Default-user

Hello, what is the solution for my case ?

SpyroPress

Hi,

We got the bug. Thanks for your patience. By tomorrow update will be available.

Thanks

fta354 Purchased

Hi, I am having the same verification previously posted here. It keeps forgetting my registration and prompting me to register. I was finally able to narrow down the issue. In my case I had to disable “Better WP Security” and it stays register and works as expected. This was not the case before it was updated to 1.0.9 it used to work just fine. I have looked through all the options in “Better WP Security” and none of them really apply to this issue. You guys have to fix this on your side. There is no way I am going to be disabling “Better WP Security.” Also there seems to be an issue with MP6 plugins once updated to Wordpress 3.8 worst mistake should have waited.

SpyroPress

Hi,

We got the bug. Thanks for your patience. By tomorrow update will be available.

Hope after bug fixed so you guys heelp me by giving 5 stars to theme.

Thanks

SpyroPress

I talk to you on skype as well.

Hi, I have purchased a copy of Porto Wordpress responsive theme. I find that I am no longer able to see the demo in Hostgator. The link – http://themeforest.net/item/porto-multipurpose-responsive-wordpress-theme/full_screen_preview/5864981 is giving an error. Thankls for your help. Mohan

SpyroPress

Please see it is available….We are moving data so for few minutes it is closed.

Thanks

Ryanward Purchased

hi, which plugin should I use for the newsletter signup in footer?

SpyroPress

Please search on wordpress plugin directory. And use any plugin all are compatible.

Thanks for your patience.

Thanks

How do I open a link in a new window (target _blank) for a button? Right now, button shortcode doesn’t have new window.

SpyroPress

By tomorrow a need update comes so in update it is included.

Thanks for patience….

SpyroPress

Hi,

New version of PORTO is released. We have changed our framework, so you have to go Themeforest and download the new version 1.1.

We have added many new features including yours too.

Delete your current porto theme and upload the new version that you download from themeforest. After it upload so fill the info and follow instruction. Spyropress > dashboard fill the fields.

It will show updates again. So from next time you can update from dashboard through Envato.

Docs and videos of Porto Theme

http://spyropress.com/documentation/porto http://vimeo.com/album/2699545

PLEASE MUST RATE 5 STARS to item.

See how to rate http://goo.gl/GC9Otn

Thanks

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