1112 comments found

I was told to download v 2.9 of porto to get rid of all my problems – Theres a problem though – im downloading the same 1.3 from my downloads page as i allready have – Theres no update in there ?

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

hey please solve te logo issue and answer to the tickets please!!!!!!!!

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

robzada Purchased

Updated to the latest version & still waiting for support.

Logo sizing issue not solved. Update also killed the logo autoresize feature & all the promo-image movements as well as the parallax effect.

This is making my business look like a backyard operation, not a professional slick site as it once looked… Please fix the issues!

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

I need to increase the size of the logo. How Do I?

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

Hi I have now purchased the theme for wordpress now I have seen that there was once a porto theme and a porto child theme is, what’s the difference?

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

Hello, I have finished my site and installed the latest version for good measure. My logo looks all “squished” with this new release. I really need to make my company page live asap! Please can you (the developer) or and members who have a working knowledge of exactly what files to edit please help asap.

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

ATTENTION – FOLKS!

I fixed my header by going to themes\porto\templates\header

In this folder theres all the headers that you can choose – Find the one that you have chosen in the settings.

Find the line: <img alt="<?php bloginfo( 'name' ) ?>" width="111" height="54" data-sticky-width="82" data-sticky-height="40" src="<?php echo $logo ?>" />

And remove the width="111" height="54"

SpyroPress

Issue fixed there are option available in the themeoption for the size

Thank you webforum! This at least allows me to deploy it for now until they release a fix for it.

Default-user

Its works only if you don’t scroll. You will have to change the theme.js script as well. I just edited the line logoWidth = logo.attr(“width”), to the size of my logo logoWidth = 235, Its really “dirty” but i cant wait for this developer any longer to release a fix..

Default-user

I just edited the logo theme.js like this. Make the logosmall exactly half otherwise it makes the logo look a bit blurry. logoWidth = 354, logoHeight = 118, logoPaddingTop = 10, logoSmallWidth = 177, logoSmallHeight = 59;

I have a problem with the Modal inside bucket, the buttons no work.

Can you help me?

Thanks in advance.

Juan.

Default-user

Please open the ticket if you have not yet on the url: http://spyropress.com/submit-ticket-help-desk/

The new and extended documentation live here: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Support and Knowledge base for Spyropress: http://spyropress.com/support

Thanks for your patience and love to our products :)

chrslcy Purchased

I have updated to Porto 1.0.9, but am still unable to add or edit Rich Text Modules. What is more, as my change was urgent, I made the edit via the database which has caused all the Spyropress Builder content to disappear from the live site page and admin page. Spyropress Builder is wonderful when it works, but hell when it does not. Please respond to my support ticket as soon as possible as my client’s site is currently broken.

Thank you.

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

AndyR14 Purchased

Hello,

I originally purchased the HTML version of Porto and completed the website. When i realized i needed this version for the blog i went ahead and purchased this one, however i am having a little difficulty merging the two together.

I’ve uploaded this version in a new directory /blog and have been trying to make it look like the original Porto blog page.

I can’t seem to get the navigation menu to appear, or anything else such as the footer (i have edited these settings in the control panel though)

Could you take a look at the website please:

www.andyr14.byethost9.com/blog/index.php

Thanks for your help :)

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

Weird enough removing the line is not working for me Webforum!

I’m wondering if Spyropress is working on his update!!!! Please give comments back, you are an Elite Author!!

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

Hi, with a last update i have a big issue to add or edit Rich Text Modules. I can’t save a modules.

You can answer my ticket and fix a problem?

Thanks a lot.

Default-user

Hiiiiiiiiiiiiii

Default-user

Please update the theme to the latest version as this issue has been fixed.

I am using Porto, and have just purchased an SSL certificate for our site. As soon as I activated the plugin for the SSL, all of my Porto pages went blank. I realized this was because the verification code was “blank”. I re-entered the verification code, all of the Porto pages came back and looked good… and 10 minutes later, they were gone and the verification code was blank.

Please don’t tell me I have to update to the latest version of the Porto theme… because when I attempted to install it the other day, my entire site went down and I had the “white screen of death”. I don’t have the time to go through and rebuild/replace everything that is changed because of the theme, and I can’t have a site without SSL.

What is wrong with the verification process? Why does your site accept a verification code from a non-SSL site and then choke on an SSL from the very same site?

Default-user

Please open the ticket if you have not yet on the url: http://spyropress.com/submit-ticket-help-desk/

The new and extended documentation live here: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Support and Knowledge base for Spyropress: http://spyropress.com/support

Thanks for your patience and love to our products :)

Dear Author,

I have tried to post on your support page – 4 days ago and still did not get a response – I am here now asking for an update on the following issue.

Dear Support,

The latest server update broke my installation. When trying to login to the wp-admin area to administer the theme i get the following

Warning: Illegal string offset ‘color’ in /home/racker/public_html/wp-content/themes/rackcentral/includes/spyropress-settings-theme.php on line 504

Warning: Illegal string offset ‘name’ in /home/racker/public_html/wp-content/themes/rackcentral/includes/spyropress-settings-theme.php on line 504

Warning: Illegal string offset ‘color’ in /home/racker/public_html/wp-content/themes/rackcentral/includes/spyropress-settings-theme.php on line 504

Warning: Illegal string offset ‘name’ in /home/racker/public_html/wp-content/themes/rackcentral/includes/spyropress-settings-theme.php on line 504

Warning: Illegal string offset ‘color’ in /home/racker/public_html/wp-content/themes/rackcentral/includes/spyropress-settings-theme.php on line 504

Warning: Illegal string offset ‘name’ in /home/racker/public_html/wp-content/themes/rackcentral/includes/spyropress-settings-theme.php on line 504

Warning: Illegal string offset ‘color’ in /home/racker/public_html/wp-content/themes/rackcentral/includes/spyropress-settings-theme.php on line 504

Warning: Illegal string offset ‘name’ in /home/racker/public_html/wp-content/themes/rackcentral/includes/spyropress-settings-theme.php on line 504

Warning: Cannot modify header information – headers already sent by (output started at /home/racker/public_html/wp-content/themes/rackcentral/includes/spyropress-settings-theme.php:504) in /home/racker/public_html/wp-includes/pluggable.php on line 896

However the webpage is showing fine – just not the admin so i cant make changes.

Default-user

Please open the ticket if you have not yet on the url: http://spyropress.com/submit-ticket-help-desk/

The new and extended documentation live here: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Support and Knowledge base for Spyropress: http://spyropress.com/support

Thanks for your patience and love to our products :)

I too just bought the theme and immedietly got hit by the logo bug. I have messaged the author but I’m not holding my breath judging by some of the comments here.

I will try and do the dirty hack fix mentioned above… although that seems to only work for some people.

Im guessing, unless I hear from the author in the next 48 hours, I will just take a refund and go elsewhere as I dont have the time to sit and wait.

Unfortunate, because the theme looks amazing

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

I have Update Wordpress 3.9 and Alsi I Check Other People Comment and Understood there is No Support from Spyropress, There is Many Thing is disappear Rich Text Modules in wordpress

I Already Contacted them before this new problem and address them issue for footer problem and ask them “why selected footer not working” then had not reply since 90 days (what even method we use like direct email or support or commenting) if elite author is genuine why he is not answering email or comment of people I think We all have to Ask “Group Refund”

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

When I add a Featured Image ALWAYS appear a second one EMPTY, Any body else with this issue, or Can any body who has fix this issue helpme please?

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

most of you people complain about the support, yet cant reach out a hand to me and mail me the demo content so I can get my website started.. Were all under the same situation, and won’t receive any support. considering they’re ticket system is down…

If anyone is nice enough to email me the demo.xml file, id appreciate it.

nnickdavid@gmail.com

thanks in advance

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

Hi Team, we are facing below error while trying to use customize.php and notable to customize content in this page.

the requested url’s length exceeds the capacity limit for this server. wordpress

Please provide me quick solution.

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

by
by
by
by
by
by