1111 comments found

Hi Team, we are facing below error while trying to use customize.php and notable to customize content in this page.

the requested url’s length exceeds the capacity limit for this server. wordpress

Please provide me quick solution.

Thanks in Advance.

Default-user

my ticket number1999, please respond

Default-user

Team, please respond. its bit urgent. its already 2days completed.

Default-user

Please open the ticket on the url: http://spyropress.com/submit-ticket-help-desk/

The new and extended documentation live here: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Support and Knowledge base for Spyropress: http://spyropress.com/support

Thanks for your patience and love to our products :)

like other people “live preview” and “Customize site” have stopped working – you can’t change the “site title & tagline”, “navigation” or “static front page” anymore… used to work fine – tried on old WP versions and old versions of Porto… Other templates working fine, so it’s just this one. What is the problem and when will it be fixed?

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

hi, i’m still waiting to fix a problem!!!!

Thanks

Default-user

hi, you can answer?????

Default-user

Please let me know your issue.

Thanks.

mavisys Purchased

Hi, I sent request to support 21 days ago and still no response… Please can you answer my request? ID 1688 I still waiting…

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

hchatha Purchased

Hi There,

Any update on ticket no. 2008. It is giving an error – “slider_export.txt file is not importing” while importing revolution slider data. Its bit urgent… could you please respond asap?

Thanks.

SpyroPress

For support of Spyropress Items please visit http://spyropress.com/support/

New extended documentation of theme: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/documentation/

Changelog: http://spyropress.com/theme/porto-responsive-multipurpose-wordpress-theme/changelog/

Note: Please create ticket with your purchase-code otherwise you will not be entertained

Hey folks… does anyone have version 3.8 anywhere? The Customize button doesn;t work in version 3.9 and I’m totally screwed… I bought the program and I have my API keys, I just think 3.9 is broken… Grrrr….

Default-user

Please update the theme to the latest version as this issue has been fixed.

Hi, it seems the author has gone awol :)

Anyway, I was having the issue with rich text editor. This problem was occurring because TinyMCE was upgraded to version 4 in version 3.9 of Wordpress. To fix this you will need to edit the following:

in the Porto theme folder:

porto/framework/assets/js/builder.js

in the function called load_rich_text_editor change the line:

tinyMCE.execCommand( 'mceAddControl', false, target_id );

to:

tinyMCE.execCommand( 'mceAddEditor', false, target_id );

mceAddControl was removed in version 4.

Then you need to edit:

porto/framework/admin/ui/text-editor.php

You’ll see where it initialises tinyMCE with tinyMCE.init({

You need to edit the theme and skin to:

theme:"modern", skin:"lightgrey",

and then you need to remove some plugins that don’t exists anymore. Find the line that says:

plugins:"inlinepopups,spellchecker,tabfocus,paste,media,fullscreen,wordpress,wpeditimage,wpgallery,wplink,wpdialogs,-spyropressImage' . $plug . ',wpfullscreen"';

and change to:

plugins:"tabfocus,paste,media,fullscreen,wordpress,wpeditimage,wpgallery,wplink,wpdialogs,-spyropressImage' . $plug . ',wpfullscreen"';
Default-user

Actually I just noticed the author has updated the theme to work with latest WP, thanks :)

Being that I have already spent a lot of time and energy for my client developing in this theme, it would be very difficult to change to something else. Therefore, I am hoping someone would be willing to share if they have experienced the same issue I am having? When trying to use the page builder and load a module, none of them are saving and the Rich Text Editor does not load on the Rich Text module (which I assume is the same issue as previously stated).

If you have experienced it, have you been able to fix it and would you be wiling to share since the support is so bad on this? I would be willing to pay someone to help me fix this.

Default-user

Please update the theme to the latest version as this issue has been fixed.

cfay Purchased

Well it’s been over a week since I put in for support and still haven’t heard anything back.

Spropress if you are checking these posts my ticket number is 1991.

I’m having an issue with the portfolio gallery. I can navigate to and select the images that I want to use however when I go to update the portfolio page the first image goes missing and it doesn’t show up on the backend or the live page. Also the upload button button stops working after the page has been updated to get it working again I must clear the gallery and start over which just results in the same results. When this happens it also puts “[undefined ids=”867,868,862,863”]” in the main text box I’ve tried many times with different photos and the undefined ids numbers are usually different.

Has anybody run into this issue or know how to correct it?

Any help would be greatly appreciated.

Thank you.

Hello Everyone,

I just purchased this theme a month ago and just got around to installing it…. it looks like I’m in for a longggg-ride based on all of your comments. I read about your logo problems too and I see this is also going to be a problem for me. There was something on here about deleting a line from the functions.php file, but that line of code is not present in my functions.php file AT ALL. GEE Whiz….Anyway, I Installed the theme and my home page says this

“Revolution Slider Error: Slider with ID: 2 Not Found”

Even though I know this slider is installed properly.

Author of Theme: Although I see templates in the files they provided for the revolution slider – in the wordpress interface it shows no templates? Is this something i have to recreate. Also why is the Revolution slider requesting a purchase code if it packaged with this theme?

If I need to import a slider where do I import it from? Is there a separate file somewhere? And where do I find these Short Codes?

Any help would be appreciated

Im about to give up on these templates altogether. It seems like we would all spend less time getting a computer science degree and hand coding our own sites from the ground up rather than trying to fix these botched up templates that are supposed to make the process more efficient. ...

MikoM Purchased

Hi @AngelarBeasley,

Thought I’d jump in and let you know as I figured it out myself after facing similar issues.

It worked out that I simply needed to import the home1.zip, home2.zip etc files. Must remember to import the actual ZIP file.

Just login to your admin panel and go to > “Revolution Slider”

When in there simply select the “Import Slider” option and upload the slider you want from the “Sample Data” folder in the downloaded package.

Do this for each slider and you got yourself all you need :)

(Import the whole ZIP file itself.) This worked for me and all sliders working fine.

Hope this helps.

CRE8WD Purchased

Hi I have asked this question a few months ago but no answer, can you please let me know what the image name for the blackboard image you use in the banner is a I would like to buy it I have looked at the links where you say you got them from but I can’t find the image. A name of image will help the search, please help thanks

SpyroPress

You can use it dont worry. No need to buy.

Thanks

I want to buy the template. Is this recommended? Is the author still active?

Default-user

We are back to the support and you can buy it.

amlife Purchased

Hello I would like to report that upgrading to wordpress 3.9.1, with latest version of the theme, it will cause shortcode menu to disappear from visual text editor.

http://s29.postimg.org/80njftoxj/2014_05_10_214313.png

Please fix ASAP!

Thank you

Default-user
amlife Purchased

Hi I’m still waiting for update on this, your feed back is highly appreciated.

Default-user
amlife Purchased

You said a fix will be provided in one day! and it has been 4 days, and nothing yet! whats going on?

amlife Purchased

two other problems, 1. I’m unable to resize the slider to become smaller than the default height of 500px, whenever I set it to smaller size, 400px for example, there is a black box shows up underneath the slider.

2. Call of Action does not work! Background settings are lost.

http://postimg.org/image/zb45mvcgz/

Thank you

Default-user
amlife Purchased

This is also an important issue that I need your help to fix it, your feed back is highly appreciated.

@MikoM – thanks a lot! :) – Really appreciate it!

I want to migrate my site from test folder to domain root. There are lot of path in db with test folder. I can replace those path from test path to main domain in db exported sql, then import. But if i do this, all content got reset. How can i migrate content?

SpyroPress

Use the duplicator plugin

Hello, how do I change the size of the logo? http://69.89.31.182/~siriusi1/siriusinteractive/ In Wordpress, under Appearance > Editor, I only see Style.css (which is empty) and RTL Stylesheet

My stick header gets collapsed what do I do ?

We want it to be exactly as this spyropress.com

currently its this http://shashankmb.com/mixeron/

rafilm Purchased

very professional theme thank you!

+ you can edit logo size in the: porto\templates\header\ – choosen theme php

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