199 comments found

aleding Purchased

First off, this is a pretty nice theme. That said, both documentation and support are lacking. Taking docs first, you are basically left with a single web page file that has several errors so unless you have full familiarity with this theme, then getting some things working will be a definite challenge. Next, support – the forum is all you have which is not necessarily bad as long as it is monitored during the hours the author says it will be – which it isn’t or at least it hasn’t been during the days I have used it. The turnaround time I have experienced is minimum 2 business days to get 1 of 3 issues resolved and I’m still waiting on the other 2 issues. I will report back when I have new\more information.

Net-net – this really is gorgeous and very functional theme – but odds are that you will find yourself doing a lot of research and chasing things down to get what you want out of it.

Default-user
aleding Purchased

Two things I neglected to add to my last message. First is that user and dev guides, while a massive undertaking, are huge to help us make the most of your theme. If these already exist, then awesome, but I personally do not know where to find them. If they don’t exist, those really would be a huge value add.

Second – it might be helpful to, in addition to support your coverage, to also publish expected turnaround times for a variety of issues or just turnaround time in general. Something like 2 biz days or whatever you would like it to be., That way, people should not be pinging you for at least that long after posting nor should anyone ding you for not getting to the issue until that time has elapsed.

refaktor

You make a good point about the way in which the forum is described. The “support hours” approach is probably not the best way to go about it. I think its time this gets revised to something that gives a better indication of what we’re trying to do which is to reply to all support requests within 24 hours (during the week), which typically happens during the day.

Regarding the docs online that is another good point. We are actually planning to completely revitalize our support system and online docs/tutorials is something that is currently in the works. As you point out this is a better approach as changes can be made to the docs live without the need to update on ThemeForest.

I really do appreciate the feedback and please do not hesitate your thoughts and suggestions. Your business is greatly appreciated and we want you to be satisfied with your purchase and with our support.

Default-user
aleding Purchased

Yeah – you guys could just take the support hours off completely and replace it with something like X days turnaournd time for tech issues, Y days for pre-sales, etc. That re-sets the expectation for users and probably gives you folks a little more freedom to get things done in a way that works for your sales, support, & dev model.

That for the update and I look forward with seeing what you guys push out over the next few weeks.

Hi I do not know how the support works I need help with the color picker for choose the theme color I installed only the theme in an existing drupal website then installed the jquery color picker module that comes with the theme and its library, the color picker works but the choosen color is not updated to the theme I opened a ticket here please help me. Thank you

http://refaktorthemes.com/support/viewtopic.php?f=19&t=2862
refaktor

Great thanks for using the forum, your ticket will be replied to today.

Default-user

Hi I sent you all details for access the admin account of my site through private message in the forum. Please Help me with this as soon as possible thanks..

huzhaer Purchased

Hello i’m your customer TheFrst ID: huzhaer. I bought the Porto Theme for Drupal. And i’m new user of websites. I was trying to change some CSS files. And i found the Porto /css has all the CSS files and some *.less script. There is a custom.css how to use that? i’m trying to change it and stuff but didn’t work. I changed the drupal-styles.css it’s worked and i changed in side drupal modal, like changing inside the theme setting at drupal backstage and it’s worked(“Add your own CSS”). I was wondering the CSS i input inside the backstage setting in drupal where is it go, i mean which file it goes?

-H

refaktor

If you want to add your own custom CSS I recommend either using the user CSS option in the theme settings, or if you’re using the sub-theme you can put it in the sub-theme’s custom.css file.

If you have more questions or need more help with this issue please post in our forums. Thanks.

The support for this theme is great. I had a small problem the developer responded same day with a fix.

It looks great and is easily customized.

refaktor

Thank you for your business and for the kind words, much obliged.

Improve documentation for only theme installation, when you install the theme in an existing drupal website, the steps are similar that installing any other theme but inside the “only theme” installation part does not specify clearly the required modules in order to work properly the theme you have to scroll down in another section of the documentaion for find that information, please put that information in the “only theme” part so we are gonna get it better. Just a suggestion

Hello refaktor! PS question:

I need a solution for a personal project. I am looking for a theme to showcase students (a portfolio to each student) to display in a grid (portfolio 3 items per row) in the frontage and with the possibility to filter students by categories or tags.

The theme does allow me to create several portfolios: one for each student then when a visitor clicks in the featured image from the frontpage/ grid that opens the portfolio (gallery) with +3 or +4 nice pictures (could have a small slider effect) and a small description (name/ age/ sport/grade, etc) Does I achieve that with this theme?

The theme does support a portfolio grid of around 8 or 10 rows with 3 portfolios per row (30-36 students) and one could be able to filter them by categories. I also would like to hide the blog page from the menu. . Thanks for replying me asap. Does this theme do “the job”?

Regards

refaktor

Yes I would say Porto would suit your needs just fine. You can certainly hide/disable the blog what you see on the demo is just a demo, you can have any number of pages you like.

Thanks for the great theme, well documented and very customizable. Just a couple of small issues. I cant sign into support. Created an account, but the password I created did not work. Using password reset does not appear to work.

I have a CAPTCHA issue with Porto, looks like the same as in the forum post 11868. Also, MD slider it out of date, how do we update it?

refaktor

Shoot me an email via http://themeforest.net/user/refaktor#from for the slider update and include the username you registered so I can approve it manually.

Default-user

Just did. Thanks!

Hello, Great Job, I would like to know is it RTL ready? for Arabic language?

refaktor

Not out of the box but that is something we could look into for our next major update.

stemalo Purchased

Hi, is it possible to assign the right sidebar also to a portofolio page ? Maybe there’s something to change in a .tpl-file, but is it possible in general and can you guide me to do that ? Is it a great effort ?

Peter

refaktor

Sidebars are available on any page there is nothing you need to do. The portfolio is simply a view block that is shown on a basic page content node called “Portfolio”.

Default-user
stemalo Purchased

Thanks for your answer. In this case there’s is nothing to be said against a purchase soon.

Hi, After I clonned Team View. I added one vocebulary (City) and added filter to clonned view but when I assign new blog “Team City” to my page, it is does not display in the exact same way.

Any idea why ? ;)

sajtempler

Okay ;)

sajtempler

The same as below. Forum registration doesn’t work ?

refaktor

We just switched over to new hosting so I will look into this right now. Go ahead and shoot me an email via http://themeforest.net/user/refaktor#from and include the name you registered with and I will manually approve it. Sorry for the inconvenience.

stemalo Purchased

Could you please check your support forum ? Tried to register several times but never got an activation code via email. I’ve big problems with your theme here.

refaktor

We just switched over to new hosting so I will look into this right now. Go ahead and shoot me an email via http://themeforest.net/user/refaktor#from and include the name you registered with and I will manually approve it. Sorry for the inconvenience.

How to change “What Client’s Say” at the bottom of the site ?

refaktor

In the future please post questions like this in our forums – http://refaktorthemes.com/support

Edit the global text area in the header of the Testimonials view.

hi there checking it on iPhone but there is no way, safari crashes

any ideas?

refaktor

Hmm it doesn’t seem to like the item switcher bar at the top. I’m going to look into this, but you can access the demo directly via http://refaktorthemes.com/porto and you won’t have any issues.

hcanning Purchased

I installed the entire drupal install with your sql file. Where is the content for the home page i.e. how do I even edit the home page? Thanks

refaktor

Hello,

If you haven’t already please make a post in our forums which is our preferred way to handle support – http://refaktorthemes.com/support

Also if you haven’t already please read through the documentation provided with the theme it will probably answer a lot of your questions. Thanks.

is there a way to get the <section class=”page-top breadcrumb-wrap”> also on the front page ?? it is the section whre the page title is. i want the colored area also on the front.

refaktor

In the future please post questions like this in our forums – http://refaktorthemes.com/support

Remove AND (!drupal_is_front_page()) from line 82 of /templates/page/page.tpl.php

Hi

I’ve purchased the theme and tried to customize it. The description and the structure is very good and also the support is perfect. I can only recommend this template for others.

refaktor

Thank you very much for your business and for your kind words, they’re greatly appreciated!

Hi Im using the basic about us page, I see it has an image gallery, Im trying put there my own photos but I do not know how, I just see it has something to do with this code

<script> jQuery(document).ready(function ($) { $('ul.flickr-feed').jflickrfeed({ limit: 6, qstrings: { id: '93691989@N03' }, itemTemplate: '<li><a rel="flickr[pp_gal]" href="{{image_b}}" class="fancybox"><span class="thumbnail"><img alt="{{title}}" src="{{image_s}}" /></span></a></li>' }); }); </script>

But I do not know how to change it for fit my needs, I just want to place my own photos =/

refaktor

Please post your question in our support forum, we do not provide support in the item comments here – http://refaktorthemes.com/support

this template do not work on IE8, my client have IE8 (yesI know it’s sutpide)

refaktor

What doesn’t work on IE8? Please make a post in our forums – http://refaktorthemes.com/support

I’ve updated to v2 of the Porto theme, however, the reduced sized menu button now does not show on most mobile devices (at least in portrait mode). If the logo is over a certain width, then the menu needs to be able to drop on the line below so its visible, because its currently to the right of the logo in a fixed position (not responsive).

(Note, my logo is 400×80px).

As a result, most mobile users are only able to see the front page. This certainly needs serious attention before the next release of the Porto theme.

I have tested on actual phones, but you can test online via the following:-

mobiletest.me & www.mobilephoneemulator.com

refaktor

Please make a post in our forums, these item comments are not a good place to do support – http://refaktorthemes.com/support

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