97 comments found

Fixed the responsive issue, was a plugin that did not play nicely with the theme, its called under construction plugin in case anyone needs to know

squidix

Thanks for your input!

Not displaying portfolio items in Chrome or IE – not tested anything else. I was going to buy but feedback doesn’t sound too good!

http://demo.squidix.com/wordpress/portopia/portfolio-item/king-kong/
squidix

Please make a support ticket with screenshots and we will look into this.

I am thinking of buying this theme but was wondering if there is the option of have a slider to view sequences of images in a specific project instead of having a light box?

squidix

Can you please make a support ticket? Thanks.

Default-user

whats a support ticket?

Please see ticket #647238

I submitted it almost a month ago and still nothing

squidix

This was submitted to the developer, I have put a note about it on his desk. Thanks!

The preview version is looking weird, tried it in a couple of different browsers.

squidix

The preview appears to be working well now.

Hey, I see cath before me mentioned that your demo isn’t previewing correctly. Would love to see the actual working demo if possible. Thanks.

squidix

The preview appears to be working well now.

Default-user

Awesome, thx.

No replies from the support team. :-(

Can somebody tell me, how i implemented the Flyout Menu correctly? The menu appears only in the expand-view and and can not be reduced.

squidix

Can you please tell me the Ticket ID?

I keep running into problems with the portfolio items, my widgets don’t work properly, and the documentation for the template leaves a lot to be desired for trouble shooting

squidix

Please make a support ticket here:

https://squidix.com/clients/submitticket.php?step=2&deptid=9

Please include administrative login information for the instance.

Default-user

I resubmitted my ticket on Apr 29 and spoke to a support technician, he said that within 48hrs I would either receive instructions to fix my problem or it would be fixed. I haven’t received or seen any change, it it now May 6

squidix

We are working on your request. I have spoken to you and we will be doing our best to fix this issue Mr. Chacon. Thank you.

jkchoi Purchased

how do I remove the styler on the right side from showing?

squidix

Please create a support ticket. Thank you.

Atkinson Purchased

Is there a general instruction manual/documentation for setup?

squidix

There is, it is packaged with your theme under the documentation directory.

jkchoi Purchased

the support on this theme sucks

squidix

I am sorry that you are dissatisfied. If you would like, I would be happy to speak with you and sort any issues out.

Please contact me at drussell@squidix.com

TC1980 Purchased

Support was good when I first purchased this several months ago but has since been terrible. Logged a support ticket over a month ago and still no response other than to ask for details which were already provided in the initial ticket – then to tell me they were closing it due to my lack of response, the cheek of it! Will be raising a request for a refund if not resolved with some urgency as it’s useless as it is. Support ticket number: 736436

squidix

I apologize about the delay in replying. The problem has been fixed, it was a user-side error. You were not setting a featured image for the posts. If you set a featured image, it will show up.

I can not stress enough how much you should stay away from buying this theme, it does not work correctly and the support is horrible. They should be ashamed of their service and Envato should be ashamed that they are here selling on the site.

jmachado9999

OK I have just sent another request via email, lets see if we can get an issue fixed

I have added the email below:

The themes responsive coding seems to be working improperly on most pages

most pressing for me now is the loop-medium-sidebar.php page

here is a link to it on your own site, as you can see the responsive code renders the page illegible, as it does on many other pages.
http://demo.squidix.com/wordpress/portopia/blog-medium-sidebar/

the text does not move below the pictures as it should, and it completely disappears in iPhone size width

also the responsive code is incorrect in other pages as well, for instance
http://demo.squidix.com/wordpress/portopia/shortcodes/

the columns do not respond correctly, they simply go into rows of different lengths rather than fitting into the correct size, the result is a poor looking style on the site

Can you please correct or assist me in correcting the issue,

Thank you,

Jason
jmachado9999

So no response after going out of your way to say that you have improved support? What a sham

squidix

Jason, I have received your support request and am looking at it now. We have been working on getting caught up with our past tickets and are now getting to the new ones. My apologies.

Dave.

McClenKG Purchased

I have 3 questions so far.

1. It looks like updates have been made to the theme since I downloaded. Is there way to update my theme without downloading new and starting fresh?

2. At the top, the option to send an email does not deliver to my email address. Where can I change this? The correct email is listed in the ‘contact’ page set up.

3. I’m looking to create a sub-page that links to a category. Example: I have ‘Portfolio’ on my menu and ‘jewelry’ as a subcategory. The url “__.com/portfolio-category/jewelry” will take me to the selection I would like, but when I go to put that as permalink on the ‘jewelry’ page it autocorrects to “__.com/portfolio-categoriesjewelry” What am I missing?

Thank you,

Kate
squidix

1. You will have to replace all existing theme files with the new files. You will be able to retain any posts and any non-file changes, such as theme options and other features in the database. You should take a back up before updating.

2. It should use the same system. I would be happy to help you if you could send me an e-mail with your admin information: drussell@squidix.com

3. Again, if you can send me the admin information I’d be happy to look at this for you.

Lack of support here is infuriating, and on top of that they (he) pretend that they want to help. Stay far away

Created a support ticket and waiting to hear back. It’s very important that I get my problem solved since the contact forms aren’t sending to my email and I cannot figure out how to change it.

squidix

What was your Ticket ID?

Default-user

557832 – I got the actual contact page to work, but it wont work without the captcha turned on. The top contact form located in the drop down section doesn’t work at all. The ticket was responded to, but it didn’t solve my problem. I replied and then the ticket was closed without a response. Please help.

Are there any plans to make this theme WP3.9 compatible?

squidix

It should be – what issues are you having?

Default-user

it’s a live site, so i’ve not tried it yet.

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