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Fixed the responsive issue, was a plugin that did not play nicely with the theme, its called under construction plugin in case anyone needs to know
Thanks for your input!
Not displaying portfolio items in Chrome or IE – not tested anything else. I was going to buy but feedback doesn’t sound too good!
http://demo.squidix.com/wordpress/portopia/portfolio-item/king-kong/Please make a support ticket with screenshots and we will look into this.
I am thinking of buying this theme but was wondering if there is the option of have a slider to view sequences of images in a specific project instead of having a light box?
Can you please make a support ticket? Thanks.
whats a support ticket?
Please see ticket #647238
I submitted it almost a month ago and still nothing
This was submitted to the developer, I have put a note about it on his desk. Thanks!
The preview version is looking weird, tried it in a couple of different browsers.
The preview appears to be working well now.
Hey, I see cath before me mentioned that your demo isn’t previewing correctly. Would love to see the actual working demo if possible. Thanks.
The preview appears to be working well now.
Awesome, thx.
No replies from the support team.
Can somebody tell me, how i implemented the Flyout Menu correctly? The menu appears only in the expand-view and and can not be reduced.
Can you please tell me the Ticket ID?
I keep running into problems with the portfolio items, my widgets don’t work properly, and the documentation for the template leaves a lot to be desired for trouble shooting
Please make a support ticket here:
https://squidix.com/clients/submitticket.php?step=2&deptid=9Please include administrative login information for the instance.
I resubmitted my ticket on Apr 29 and spoke to a support technician, he said that within 48hrs I would either receive instructions to fix my problem or it would be fixed. I haven’t received or seen any change, it it now May 6
We are working on your request. I have spoken to you and we will be doing our best to fix this issue Mr. Chacon. Thank you.
how do I remove the styler on the right side from showing?
Please create a support ticket. Thank you.
Is there a general instruction manual/documentation for setup?
There is, it is packaged with your theme under the documentation directory.
the support on this theme sucks
I am sorry that you are dissatisfied. If you would like, I would be happy to speak with you and sort any issues out.
Please contact me at drussell@squidix.com
Support was good when I first purchased this several months ago but has since been terrible. Logged a support ticket over a month ago and still no response other than to ask for details which were already provided in the initial ticket – then to tell me they were closing it due to my lack of response, the cheek of it! Will be raising a request for a refund if not resolved with some urgency as it’s useless as it is. Support ticket number: 736436
I apologize about the delay in replying. The problem has been fixed, it was a user-side error. You were not setting a featured image for the posts. If you set a featured image, it will show up.
I can not stress enough how much you should stay away from buying this theme, it does not work correctly and the support is horrible. They should be ashamed of their service and Envato should be ashamed that they are here selling on the site.
We apologize for the recent lack on support. We have boosted our support.
With any problems, you may contact me directly at drussell@squidix.com
Thank you,
Dave.
OK I have just sent another request via email, lets see if we can get an issue fixed
I have added the email below:
I have 3 questions so far.
1. It looks like updates have been made to the theme since I downloaded. Is there way to update my theme without downloading new and starting fresh?
2. At the top, the option to send an email does not deliver to my email address. Where can I change this? The correct email is listed in the ‘contact’ page set up.
3. I’m looking to create a sub-page that links to a category. Example: I have ‘Portfolio’ on my menu and ‘jewelry’ as a subcategory. The url “__.com/portfolio-category/jewelry” will take me to the selection I would like, but when I go to put that as permalink on the ‘jewelry’ page it autocorrects to “__.com/portfolio-categoriesjewelry” What am I missing?
Thank you,