Support for Portrait - Retina Ready Responsive Wordpress Theme

An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, typebig, does not currently provide support.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Why is the “Insert multiple images” not working in the gallery page template?

Make sure your images have a height or width that is bigger than 1024px – 1025px and higher. Also make sure the title, caption, and alt fields are set for each image.

I am having trouble installing the theme. What can I do?

Make sure to upload only the portrait folder into your Wordpress themes directory. See

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.