An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, FamousThemes, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from FamousThemes:

Support for my items includes:
  • Free installation, and free adding demo content.
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Small customizations
Item support does not include:
  • Big Customization
  • Support for third party software and plug-ins
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Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Updating the theme from an old version to a new one

1. First and very important, if you have made any modifications to an existing php or other format file of the theme, DO NOT overwrite those with the new files.

2. Make sure you do the update corectly:

A. Save the custom values added in the custom admin panel. Copy them into a text document for example. B. Replace all the files on your server. Basically delete the old theme and copy the new one. C. VERY IMPORTANT is to RESET the custom admin panel from the rest tab. This way the new settings there will apear. D. Add the values you saved on A, and complete the rest of the new settings that apear after reseting.

Update the Twitter settings

Since 12 june 2013 twitter oficially retired their API v1 https://dev.twitter.com/blog/api-v1-is-retired

So all the themes using twitter wigets must use new settings in order to extract the latest tweets from a specific account.

I-A) Create an application using your twitter account

Login on https://dev.twitter.com using your twitter account and create a New application. Make sure you complete all the steps corectly including your domain name.

After creating the application go inside of the details page of that app and on the tab called “OAuth tool” you will see the details we will need.

The details we will need are Consumer key, Consumer secret, Access token and Access token secret

I-B) Add the new settings to the theme

On 12 june 2013 we have updated this theme with some new files in order to suport the new twitter requirements.

The new files were added inside the theme folder/admin folder/ twitter folder.

The most important file there are index.php and cache folder

Open the index.php file and add the corect values for

// Your Twitter App Consumer Key private $consumer_key = ’.....ad your code here…..’;

// Your Twitter App Consumer Secret private $consumer_secret = ’.....ad your code here…..’;

// Your Twitter App Access Token private $user_token = ’.....ad your code here…..’;

// Your Twitter App Access Token Secret private $user_secret = ’.....ad your code here…..’;

Another important value is the cache time

// Cache interval (minutes) private $cache_interval = 15;

The new functionality of this script is to cache your latest tweets at a specific time interval. So you can set there the nr of minutes.

As for the “cache” folder, when you will update the theme files make sure that folder have the corect permisions (755).

Other than this updates the rest of the twitter settings in this theme will function normally. See the General tab in the custom admin panel for the rest of the settings.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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