Support for PowerMag: The Most Muscular Magazine/Reviews Theme

An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, djwd, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from djwd:

We’ll do our utmost best to get back to you in a timely manner. We request that you do the following while you wait for us to respond:

→ Turn off any additional, non-theme-recommended plugins that you have running
→ Update your theme to the latest version available on ThemeForest
→ Update WordPress

In some cases this will patch up problems before we can reply!

Until then, check out the FAQ section here to see if your question has already been answered.

We generally manage the support desk from about Monday to Friday, from 10am to 5pm – Central European Time (CET)

If there are a lot of tickets, it might take a while… just know that we are working hard to get to your ticket!

IMPORTANT: Before submitting a ticket, please be aware of what we can and cannot help out with.

Support for our items includes:

→ Responding to questions or problems regarding the item and its features
→ Fixing bugs and reported issues
→ Providing updates to ensure compatibility with new software versions

Item support does not include:

→ Personal Customization and installation services
→ Support for third party software and plug-ins
→ WordPress support that is not related to our themes

Happy ticketing!

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I can successfully attach different colors to categories, but the little colored corner on the menu doesn’t appear, why is that?


Those little colored corners are added separately because you may want to add other menu items that are not categories and give them a color anyway.
To make it appear you need to set the desired hex color code in the description field of the menu item as explained in the documentation.

Getting Started > Adding Menus

Note: If you can’t see the description field you can enable it by activating it from the Screen Options at the top right of the “Setting > Menus” admin page.

Why does my FeedBurner Counter shows 0 subscribers?


The Feedburner service is a problem, right now: Google has shut down the Feedburner API as of October, 20th, as far as I know. Some weeks before that date, it started to return “0” for all feeds.

Everything looks like Google is about to abandon Feedburner. Or they’re working on something totally new. Who knows?

That said, there is currently no way of getting the feed stats from Feedburner for SocialBox.

I decided to leave the Feedburner counter on the SocialBox Premium Widget for now, in case someone still wants to display his subscribers by manually entering the value in the “Default” field. This option may be removed in future versions though.

I add a featured image and I like how it shows up on the sliders and post thumbnails. Is there anyway to not have it show up in the posts?


You could achieve that by pasting this snippet in the Advanced > Custom CSS textarea:

.single .entry-img {display: none}

How did you make that cool trick with the PowerMag logo changing color?


Well that’s kind of a trick for demo purposes, good news is that your theme is already set up to do the same if you want to!
The PowerMag logo is basically a transparent png file where the word “Mag” is a ‘hole’ and the div background color changes according to the category color. To replicate it without editing theme files you should add the following in the Advanced tab and enter:

Custom jQuery (adds .demologo class to the logo image, do not change the class name):

jQuery(document).ready(function($) {
  $('#logo a').addClass('demologo');
});

Custom CSS:

.demologo {
display: block;
width: 202px;
height: 67px;
}

Finally edit the width and height of .demologo with your logo size.

djwd

I need to remove the small gray border around inserted images. It is appearing on everything including png’s and partner/client logos. Can you tell me how to do that?


Paste this in the Advanced > Custom CSS tab

.entry-content img {
border: none;
-webkit-box-shadow: none;
-moz-box-shadow: none;
box-shadow: none;
}

I can’t see post excerpts for posts created with the Visual Composer, why is that?


Excerpts for posts made with the Visual Composer need to be set manually as WordPress won’t execute shortocodes in post previews.

If you can’t see the Post Excerpts textarea you need to enable it from the “Screen Options” on the top right on the post editor page.

What is the best way to update the theme without losing my settings on the Theme Options?


Please note: make a backup of the Theme inside your WordPress installation folder /wp-content/themes/powermag/

To update the Theme, login to ThemeForest, head over to your downloads section and re-download the theme like you did when you bought it.

Extract the zip’s contents, look for the extracted theme folder, and after you have all the new files upload them using FTP to the /wp-content/themes/powermag/ folder overwriting the old ones (this is why it’s important to backup any changes you’ve made to the theme files).

If you didn’t make any changes to the theme files, you are free to overwrite them with the new ones without the risk of losing theme settings, pages, posts, etc, and backwards compatibility is guaranteed.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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