An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by adiacone

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from adiacone:

If you have any questions that are beyond the scope of the documentation provide with the theme / plugin or if you have suggestions on how to improve the theme, the best way to get in touch is via my ThemeForest profile page contact form (right sidebar, at the bottom).

I take feedback very seriously and I always do my best to help out everyone, so you can be sure you’ll hear from me sooner or later, depending on my availability and the nature of your issue.

Note: I’m subscribed to the comments section via RSS, so you can leave a message there as well, but please don’t ask for support via Twitter or directly on my website, as I try to keep support requests centralized. Thank you!

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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