An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, ivanbohatyr, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from ivanbohatyr:

All tests all performed on my computer. I don’t do tests on mobile phone either tablet, because I don’t have resources for this, so please do not ask me to fix some issue for these devices.

Please read the documentation carefully. Many users ask about things that are described there. It takes lot of time to make documentations, so please read it before you ask a question.

You can email me, or leave comments, I check both.

Do not contact me directly – the email will in most cases end in spam folder – always use the contact form on my themeforest profile and do it from the account that actually bought the item (I can check that).

For more info please visit my profile and section Support.

Go to comments

Frequently Asked Questions

How can I change the countdown date?

It’s quite simple open file js/custom.js and find (ctrl+f) line “var finish_date = ‘2014/05/21 12:00:00’;” (line about 200) and change the date, the format is YYYY/MM/DD hh:mm:ss

How can I change the background video?

In file js/custom.js find “tubular” and set the video id as “videoId” option.

Where to get video id: for example https://www.youtube.com/watch?v=lrXIQQ8PeRs has “lrXIQQ8PeRs” id.

This plugin accepts only videos from youtube, so if you want to put there you own video, you will have to put it on youtube first.

Please note, that it will work only on web server, if you try it on your personal computer, it will not work.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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