50 comments found

Hey there! I needed a site done yesterday, but the theme I got is underwhelming boilerplate with several major malfunctions, limited ability to customize, and worst of all….NO SUPPORT and basically no documentation!!

I have had a few very simple questions that needed an answer on FRIDAY, and 3 requests in, I still have not heard a damn word back from them. I want a new theme right now so I can get this sucker online by tomorrow. I’m reposting in my top 5 choices, and first reply back can shut up and take my money.

Godspeed!

pixarwpthemes

Hi,

Can you tell me what major malfunctions you see in the boilerplate or code? What issue you are facing with the theme?

Regards,

pixarwpthemes

You can talk to the support team directly on skype@pixelartinc

Default-user

Oops, allow me to clarify! The problem was not with your theme, but another one which I purchased on another account. However, you did win the contest, so I’m buying you guys right now.

Looks like an awesome theme, and I doubt I’ll have any problems with it. If I do though, I will send them sometime tonight. What are your hours/time zone? If I send a message with 3 questions tonight at 11pm Pacific Standard will I likely receive a reply by 6pm tomorrow? If I know how to read instructions and follow directions accurately, will I even need to ask questions?

Thanks guys, looking forward to working with Preciso ;) I’ll be buying from nick@work***.com, so feel free to copy that account on the reply!

I’ve opened a ticket on your support site but had no answer? Ticket #181453.

I’m sure it’s quite simple.. The links from the “our services” shortcode are set to ”#” by default. How can I change this to link each service to it’s specific page?

Love the theme so far!

pixarwpthemes

Your ticket is replied.

Thank You

Hello, I fail to understand as to leave the home as shown in the demo. And I opened a ticket on Wednesday 12 and still not answer me.

Please can someone help me? We have already made ??me urgent this problem …

The WebSite with theme is www.easyhub.cl/index.php Thanks!

pixarwpthemes

Your ticket is replied.

Thank You

Claudiah2o

Dear, the ticket was not properly read so the answer does not correspond to the question. He should see an attachment where the example of what you get in response and had actually delivered.

We hope your help…!

pixarwpthemes

Serious issue with your site. Check the ticket replied.

Thank You

ondrike Purchased

Hi,

can I use qTranslate along with this theme or I need WPML?

Default-user
ondrike Purchased

another question – Is it possible to translate home page to different languages? I use WPML and it ignores my translations (I mean theme options in appearance tab) In your sample there is “features products”

pixarwpthemes

We have tested this theme with WPML and its compatible with it. Not sure about the qTranslate plugin but you can give it a try and let us know the results. If you are facing any issue with the WPML plugin please goto our support site and submit a ticket.

Thanks

I’ve opened a ticket on your support site but had no answer… -i used different theme’s widget and there were problem with crome, IE and Firedfox… could you help me?

pixarwpthemes

Hi Bro,

Did you submit your query on our support site or not yet? Please submit a ticket with your sites URL so our developers can look into the issue.

Regards,

Hello,

It is a nice theme. The only concern that I have is that I already installed woocommerce. If I buy this, is it going to work or not? If it doesn’t work, is there any way to replace woocommerce with something different and then install this theme?

I really like the theme, I don’t want to lose it. After looking so many themes, the only theme that I liked is this one.

I will appreciate you prompt response.

Thanks, Hasrat

pixarwpthemes

Hi,

I am sorry to say that currently Preciso is not supporting woocommerce. Preciso is built for WPeCommerce plugin by getshopped.org. We are working on the WooCommerce version and will be available for purchase till the end of the next week or maybe sooner.

Thank You so Much

Default-user

Thanks for the response. Is there any way to notify me when it is available? Or give me a website to check it there when it is available. Thanks

pixarwpthemes

Hi,

It will be released within the coming week. Follow us on facebook @PixelArtInc and stay tuned with us.

Regards,

hi there. I need some support for the theme. I have litte problem about product photos. I want to disable photo effect. how can I do that?

Thank you for your quikc answer. best regards

pixarwpthemes

Hi,

Go to our support site and submit a ticket with your query and also provide your sites login detail so we can check and let you know ASAP.

Thank You

Hi we just purchase this theme, and i would like to ask how to have those icon icon in the footer “CONTACT US” and also the icon at the side in every title header at the footer in the sample site.

Default-user

we have try the new update and still the shipping method issue is still their. we only have 1 shipping method selected

pixarwpthemes

Hi,

Can you send me your sites login credentials on skype. I will check and fix the issue ASAP.

Regards,

Default-user

Please refer to Ticket#209090 in Pixelart Support

Hi, a take another problem, sent you 6 days ago in the ticket #182093 and you don\’t answer me, please! has URgENT :(

pixarwpthemes

Hi,

Please use a only way for getting answers to your support tickets and queries. Posting questions on support site and in comments at the same time may cause delaying in getting response for your issues.

Thank you so much for understanding. We are looking forward to your support ticket ticket #182093 and will reply you ASAP.

Thank you so much once again.

Claudiah2o

Hi

Sorry, but you take weeks to respond, and when you do, do not check either the ticket, and answer things without depth. Concrete and real blunders. Errors seriously hit me with a client. I never had problems with theme of Themforest. And the only way where I got that faster attendent was asking for this chat get served my tickets.

You say things work, but not reviewed, and assume that work. When you show them the error of a series of roundtrip ticket to cover them are taken and wasting valuable time in the development of a project, and the inability to change my theme by loading store data.

pixarwpthemes

We are looking into your support tickets personally and on priority. You care also with the dev team on skype so you can ask them if you think the tickets are getting delayed in response.

Please your support ticket or communicate with the dev via skype. We will try to sort out your issue ASAP.

Thank you so Much.

knowit Purchased

HI, I have problem, like that: I send You an email and I didn’ an answer.

Look on that. I tried everything and no result :/ please help. My client is ugly now.

The problem: Warning: include_once(/HOSTING/treneo/wp-content/themes/preciso-wpec/wpsc-cart_widget.php) [function.include-once]: failed to open stream: No such file or directory in /wp-content/plugins/wp-e-commerce/wpsc-includes/shopping_cart_functions.php on line 79

Warning: include_once() [function.include]: Failed opening ’/HOSTING/treneo/wp-content/themes/preciso-wpec/wpsc-cart_widget.php’ for inclusion (include_path=’.:/:/usr/local/php/pear5’) in /wp-content/plugins/wp-e-commerce/wpsc-includes/shopping_cart_functions.php on line 79

I don’t have that line. PLEASE HELP and support.

pixarwpthemes

Please submit a support ticket on our support site http://pixelartsupport.ticksy.com/ with your sites login credentials. We will check the issue and let you know ASAP.

Thank You

Default-user
knowit Purchased

I steel waiting for support on http://pixelartsupport.ticksy.com/ How long I have to wait??

pixarwpthemes

All support tickets are replied. Please check if you got answer on your question. If still unanswered please tell me your ticket ID so i can check it again.

Thank You

zeedoti Purchased

Hi there, I’m trying to import the dummy content, but keep getting multiple failed items. Any idea?

We are 10 days with no answers about a problem of categorization. Ticket: #216932

pixarwpthemes

Your ticket is replied. Please check.

Thank You

Default-user

thanks

GGStaff Purchased

I opened a ticket very urgent, Ticket # 222 983

I hope for a quick response. Thanks

pixarwpthemes

Your ticket is replied bro. Please check and reply.

Default-user
GGStaff Purchased

Thanks, I look forward to a quick fix.

Problem with translating theme Ticket: #225884 I await response

Default-user

waiting

Default-user

Ticket: #225884 waiting 11 days.

pixarwpthemes

Your ticket is replied please check.

GGStaff Purchased

URGENT!

Please check the ticket: # 235725

Default-user
GGStaff Purchased

ASAP

Default-user
GGStaff Purchased

I need a quick solution.

pixarwpthemes

Ticket is replied. Apply the fix described in the answer of the ticket.

Thank You

Hi, does it include a html only version (not as a WP theme) ?

Regards,

Federico

pixarwpthemes

Hi,

HTML version is not included with the WP theme package but if you need it you can purchase it separately from here http://themeforest.net/item/preciso-responsive-bootstrap-ecommerce-template/4803865?ref=pixel-art-inc

Regards,

Hello,

Categories are not working in my Preciso WP theme, I opened a ticket in Pixelart. Please reply.

Thank you.

pixarwpthemes

Hi,

Soon you will get a reply on your ticket on support site. Keep visiting support site for further communication regarding the issue.

Thank You

Hi pixel-art-inc,

I have a small issue in your theme. My product price is 21.60 and Local Shipping Fee : $20 . when i checkout this product then i got total 21.60 not 41.60 means local shipping fee is not include in total.

Please can you help me.

Thanks & Regards Piyush

pixarwpthemes

Hi,

Please contact the support team vis our dedicated support site. http://pixelartsupport.ticksy.com/

Please wait to get reply on your ticket if submitted already.

Regards,

Hi.

When i try to install the time i get an error:

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Please help ASAP !!!

I got this error on the comment box:

Warning: _() expects exactly 1 parameter, 2 given in /home/xxxxx/public_html/wp-content/themes/preciso-wpec-1.1/functions/custom_functions.php on line 129

Screenshot of error: http://prntscr.com/49nsnw

pixarwpthemes

Please use the support site to get help for your issues and queries regarding our themes.

http://pixelartsupport.ticksy.com/ Best Regards,
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