An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themeton

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from themeton:

Thank you for purchasing my file. Support is not compulsory for Envato authors, but it is provided out of good will. And support purpose is to help to understand how themes are work and direct customers to right way, It isn’t make any customization. So please be patient & respectful and follow this steps how to resolve your issue:

Read the theme documentation, you can get some helpful information from there. Please make sure you are using our theme with latest version and all plugin disabled then please active one by one then problem persist again post request. Visit FAQ page of the theme and check answers Use Forum Search function to find the issue that i resolved before. Please try to find some of similar issue and solutions in Screen Casts. If you make sure all of above steps then post request on support forum.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Best regards, ThemeTon

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I show post filter by category on my site?


Blog page has some options including filter option there.
Also please watch this video explain, http://www.screenr.com/kBA7

What is the purpose of Child theme?


You should install and activate child theme. Make some changes on style or regular (first depth) file there and Child theme will keep your changes even changed main theme anytime.

If you want to know more about it, please read this

With the search tool bar, how would I get it to appear open all the time instead of it opening when you click the search icon?


Please put following style on “Custom CSS” field of skin tab of Theme Options panel

.nav-toolbar-container input[type="search"] {
    padding-left: 32px;
    width: 115px;
    background-color: #f5f5f5;
    -webkit-transition: none;
    transition:none;
}

There is any way to translate it to other languages?


Theme is fully translatable. There included PO translation file

I wanna change post title color on my site.


Use this style

h2.item-title a { color:red; }

The hide author function isn’t working on both posts and pages.


What is your theme version sir?
If it is less than 1.7, you should update it. I’ve fixed it yesterday. There have a small issue which forgotten set back test changes.

how to get the “Post, Publish … It is Very Easy” heading. How do it do that exactly.


It is a teaser text field result. You can put any custom content on your pages with this field.
Please watch this recorded explain, http://www.screenr.com/kBA7

Update: V3.0 has new options for teaser text for index page.

Can you tell me what are the sizes of posts for medium/large/extra large layout please?


Sure,

Size Regular   Featured
Small 175px 370px
Medium   214px 448px
Large 272px 564px
xLarge 370px 760px

I wanna use regular scroll bar on my site?


Yes, it is possible. Please watch this tips. use regular http://www.screenr.com/3xZ7

Update: V3.0 has an option to remove nicescroll bar

Inside featured image looks very high. And even when adding smaller images, it doesn’t keep them the original size – it makes them bigger and distorts the images. How can I fix that?


Please watch this video and use one of following styles there. http://www.screenr.com/kwu7

Setting featured image width is 300 always.
.single .hover-content img{
    width:300px !important;
    float:none;
    margin:0 auto;
    display:block;
}
Setting featured image width is original. But if you included big images into your posts, it doesn’t look better
.single .hover-content img{
    width:auto !important;
    float:none;
    margin:0 auto;
    display:block;
}

I have only 3 main menu. I don’t need mobile dropdown menu at all. Can I turn to show regular?


Please use this on Custom CSS field,

@media (max-width: 979px) { 
  #main-menu-mobile{display:none}
  #menu{display: block;}
}

Can I remove search bar and center top menu on my site?


Sure, please do the same thing in this record, http://www.screenr.com/ehE7

My header area hovering all my content when accessing on mobile? My header is fixed now. But I want to different than that on small resolutions. Can you help me!


Okay, following style helps you to “static” on display smaller than 768px.

@media (max-width: 767px) { 
  .navbar-fixed-top { position:static !important; }
  .wrapper { padding-top:0 !important }
}

Please add it on Custom CSS field which exists on skin tab of Theme Options panel

I can’t get the theme colours to work. Am I missing something??

Skin options tab creates a stylesheet file. This file should exist on “css/options.css”. But sometimes it doesn’t create related high permission of your hosting. Then we need to create it manually.

Please connect to your host via ftp client application (filezilla etc) and create new file called “options.css” in CSS directory. Then set some permission on it as 777 of 755.

And then save the Options panel again. Hope this helps you :)

Social icons not showing in header

Please turn off USER MENU from Publishing Options tab of Theme Options panel. User menu and top widget area are locating same place and we need to select which one is to show at top of site.

Update: V3.0 has updates of showing User menu and Top sidebar together

How do I show tweets on my site?

Lets watch this, http://www.screenr.com/bmJ7

Also instagram status very similar to this.

How do I remove prettyPhoto entirely? I wanna use another ligthbox

Please follow this video instruction, http://www.screenr.com/qnJ7

How can I set an image as header background?

You should use custom css for that
#header .header-inner { background:url(...) no-repeat; }

How does post excerpt show on blog view? I’ve tried using the Excerpt field when I’m creating the Post but it doesn’t do anything?

Blog page trying to get following sequences when you create your posts.

1. Excerpt
2. Read more split
3. Whole content

But if you set content split option on your blog page, it doesn’t regard previous 3 options and split content by word count.

Standard archive and search result pages get as

1. Excerpt
2. Read more split
3. Split by 20 word count

If you don’t like this or you want to customize it, you should make changes in post-content.php file.

How do I make 35px high navigation bar?

It requires following css combination there
/* Decreasing line height of menu link */
#menu > li > a { line-height:35px }
/* Decreasing min height of menu area */
.navbar-inner { min-height:35px }
/* Decreasing search bar height */
.nav-toolbar-container input[type="search"]{margin-top:5px}

How to restrict dashboard from subscriber users?

Hope this link helps you for this issue.

How to I reduce top and bottom black spaces from my logo image?

You need to reduce logo top and bottom padding from logo area. And remove user bar top margin and fixed height.

#header .navbar .brand { 
  padding-top:0px;
  padding-bottom:0px;
}
.header-sidebar-container .user-bar { height: auto; }
.user-offline, .user-online { margin-top:0 }

You can play padding values there.

The categories I’ve chosen for the filter aren’t visible atleast the scroll reaches a post from one of those specific categories. Please help me solving this problem.

It is not a bug. It is a feature :)

Before it was similar what you want. But some post filter shows empty result If we show all your categories first. It is really common if you have more than 10 categories and home page shows last 10 or few posts and few of them on includes single category. You know it is really hard to add posts on every category one by one and sequentially. Then people see empty result and scream post filter DOESN’T WORK.

Then we decided to work like this. Little bit intelligent, filter name shows if there have posts in it.

Comments and likes are displayed text without pictures for my featured/big posts. In the standard posts all ok. What’s wrong with it?

It is a feature sir :)
If you select your post as featured, it has footer space to show meta section with text. But regular sections not.

So If you don’t link it and change it as regular posts, you should do this. http://www.screenr.com/KQe7

How do I show video on my post? I added there video url but it doesn’t show up there.

Please just add there Embed code instead of video url. Also you should watch this, http://www.screenr.com/6PC7

I would like to remove the image rollover effect. Hover over the featured image and it creates a light grey opacity effect over the image.

Please just add this style on Custom CSS field
.iconImage:hover, .iconInstagram:hover, .iconVideo:hover {
    opacity: 1 !important;
}
.image-overlay {
    display: none !important;
}

There is an error when you want to save the theme options. How can I fix that?

Theme Options panel creates a stylesheet file. This file should exist on “css/options.css”. But sometimes it doesn’t create related high permission of your hosting. Then we need to create it manually.

Please connect to your host via ftp client application (filezilla etc) and create new file called “options.css” in “css” directory. Then set some permission on it as 777 or 755.

And then save the Options panel again. Hope this helps you :)

I can’t get the theme colors to aspect. And seems admin panel doesn’t save. Am I missing something?


Skin options tab creates a stylesheet file. This file should exist on “resources/css/options.css”. But sometimes it doesn’t create related high permission of your hosting. Then we need to create it manually.

Please connect to your host via ftp client application (filezilla etc) and create new file called “options.css” in resources/css directory. Then set some permission on it as 777 of 755.

And then save the Options panel again. Hope this helps you :)

Can you make the post filter fixed an the header and tabs static when scrolling down?


Here is simple fixed option for category filter.

// Fixed filter
jQuery(window).scroll(function(){
    if(jQuery('#header').height() > jQuery(window).scrollTop()) {
        jQuery('.category-list').css({'position':'static'});
    } else {
        jQuery('.category-list').css({'position':'fixed','top':'0','width':'100%','z-index':'300'});
    }
});

Add this script on line 49 (after responsive video) into js/scripts.js file, like http://d.pr/i/jCv6

Don’t forget to clear cache of your browser

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

by
by
by
by
by
by