75 comments found

aboobox Purchased

Hi, There are no .psd files in this template. Would there be any chance that you would send us them to me? Thanks for your help.

tvlgiao

Hi man,

Sorry, we can not share the PSD file for you.

Best Regards

Hi, the link in the cs banner doesn’t work. I sent the email to the support; I hope you will fix this bug.

Thanks Angela

tvlgiao

Hi,

Our support team will check and reply to you ASAP.

Regards

AeffeLab

Hi, still I get no answer. Regards

tvlgiao

Hi,

Sorry for the delay, our support team are checking your ticket.

Regards

I have a big issue with csthemeconfigurator. Everytime I change something in it and click save it reverts back to original. It’s really annoying, and the support email I have is not very collaborative as it’s been a week I’m trying to fix this. Anybody knows what to do here ?

tvlgiao

Hi man,

Please tell me your email address, our support team will contact to you.

Regards

Hi,

Your mega menu do not work . Indeed , When you add a product There you are an error and the website does not work .

Please fix this major problem, this is a great theme.

Thanks

tvlgiao

Hi man,

Please send your issues and website admin account to support@presthemes.com, we will check it for you. If posible, please send us some screenshot of your problem.

Regards

I get this error when i try create a new post with csblog ” Fatal error: Uncaught You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ’’ at line 4

 SELECT t.`id_lang`, t.`name`,t.id_cs_blog_tag FROM ps__cs_blog_tag t LEFT JOIN ps__cs_blog_post_tag pt ON (pt.id_cs_blog_tag = t.id_cs_blog_tag) WHERE pt.`id_cs_blog_post`=

thrown in /classes/db/Db.php on line 635 ” How i fix?
tvlgiao

Hi man,

If you are using Prestashop 1.6.0.14, please try to redownload the theme package, extract it, copy the “modules” and “themes” folder overwrite to root of your site.

If it does not work, please open a new ticket here http://www.codespotsupport.com/others/, our support team will check it for you.

Regards

jaollo Purchased

Hi , I bought this theme for prestashop . I need to Wordpress. There is the option ?

jaollo Purchased

Hi , I bought this theme for prestashop . I need to Wordpress. There is the option ?

tvlgiao

Hi man,

Sorry, we don’t have Wordpress Parallax theme.

Regards

Hello,

I install your theme and customize it with the admin panel. After some change (menu, homepage, product, categories), the site load a black page with this error on the javascript console : “Failed to load resource: the server responded with a status of 500 (Internal Server Error)”

Do you know what I have to do to fix it?

ps: There is nothing on the log file in the server too

Default-user

I also try to clear the cache and nothing change

tvlgiao

Hi man,

I’m not sure about this problem. Please open a new ticket here http://www.codespotsupport.com/others/, send me youur website admin account and FTP acocunt, our support team will check it for you.

Regards

Hi! I just downloaded the new update. How can I install it? Do I have to install it as a new theme in administration console? As I got previous troubles with the theme and as you fixed them in my repertory, will the errors go back with the update? Thank you

tvlgiao

Hi man,

You can extract the theme package, copy all files and folders in “upload” folder overwrite to your site.

Don’t forget backup your site before updating.

You can open a new ticket here http://www.codespotsupport.com/others/, our support team will help you.

Regards

Default-user

Once all package is in the upload folder on the server how can I do the update?

tvlgiao

Hi,

Sorry, I mistaken. Please find the theme-packakge zip file, extract it, thene upload all files and folders in “modules” and “themes” folders overwrite to your site.

If you need a help, please open a new ticket here http://www.codespotsupport.com/others/, our support team will help you.

Regards

walkowm Purchased

Hi, I don’t know how to change translations of header like: Call us now toll free: +48 536 09 09 09 / Contact Us / Sign in

There is a web site: http://clockz.pl/index.php

Thanks.

tvlgiao

Hi man,

Please open a new ticket here http://www.codespotsupport.com/others/, send me your website admin account, our support team will help you.

Regards

Hi guys ,

A need Help , please. CS BLOG module is not translating to PORTUGUESE .

Is there anything I can change to make muder language ?

Thank you ! Excellent work.

tvlgiao

Hi man,

Please open a new ticket here http://www.codespotsupport.com/others/, send us your problems and website admin account, our support team will help you.

Regards

Default-user

I have sent ticket.

Thank you !

ob-la-di Purchased

How can I remove “© 2014 Powered by Prestashop TM. PrestaShop Themes by PresThemes” ? Or to change the content in “Powered by ..something “

Tks

tvlgiao

Hi man,

You can change it in “Cs Static block” module > “All right footer” block.

If you need a help, you can open a new ticket here http://www.codespotsupport.com/others/, our support team will help you.

Regards

Hi, i will buy the theme. Testing it live on my Samsung note3 responsive way, products’ in the product slider of the home page, don’t work.

Hope you fix it!

At all great Work, i loved it!

gulloluca Purchased

i have an error here [27-Apr-2015 20:58:40 Europe/Rome] PHP Warning: Division by zero in /home/wldqxvbj/public_html/cache/smarty/compile/b0/7d/f9/b07df91ebf339b295e2daf1d4c88828bf70cdee2.file.csmegamenu.tpl.php on line 284

how can i solve? I’ve purchased the theme

tvlgiao

Hi man,

Please open a new ticket here http://codespotsupport.com/others/

Send me your issues and website info, our support team will check and fix it for you.

Regards

walkowm Purchased

Hi, I have a problem with install full demo theme. During upload zip file window refresh and nothing happend. Lite version without demo I can instal without any problem. Can U help me fix this problem?

Thanks Mateusz

tvlgiao

Hi man,

Please open a new ticket here http://codespotsupport.com/others/ , send us your problem and your website info, our support team will help you.

Regards

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