3867 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

Hey Guys, I have a question for you.

I know the theme is not (and probably never will be) responsive. That’s fine with me because there are plenty of plugins that will switch themes based on your browser – mobile/tablet/web. The trouble I’m running into is that I have [dcs_x] shortcode all over the place and it doesn’t parse in other themes. Do you have a lightweight theme or a responsive theme that uses the same shortcode? I just need a stripped down version that can scale to mobile browsers while still parsing all of the [dcs_x] code throughout my site. I can probably manage something, but it’s worth it for me to buy something from you if it saves me time.

That’s all for now! Thanks :)

DigitalCavalry

Hello,

Unfortunately we don’t have an other theme version that will support all the shortcodes that are included in Prestige theme. In our other themes some shortcodes might still work the same way, but there are not all shortcodes included or can work in a bit different way. Also, because you are looking for responsive theme, the only responsive WP theme we have available is Superior Osaka and it is very different from Prestige theme so probably most Presitge shortcodes will not work (or will not work the same way) in this one. Sorry for late response.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

“Add Media” button functionality does not work when trying to add videos. Is there a fix for this?

jim__hubbard

Meanwhile….I’ll look at other themes to sell to my clients….

DigitalCavalry

Hello, do you use the latest version of Prestige theme? I just tested this option and works fine, so maybe you use some older version of our theme. Did you downloaded again the full theme package from Downloads section in your Theme Forest profile to get the latest available version? Sorry you had to wait for our answer.

jim__hubbard

Let me check…

jim__hubbard

I have version 1.5.1

DigitalCavalry

Did you tried to deactivate all the non theme plugins at once (besides NGG) and checked if it works? This could be related to some non theme plugin.

Also, are you sure you updated also the theme plugin files in folder wp-content/plugins on your server? Maybe you updated only the theme folder and the plugins files used in the installation are still from old version.

Maybe you can give us a bit more details about this Add Media functionality. You have this problem only with videos? How this problem exactly looks?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I just tried to update from 1.4 to 1.5.1 and I copied all files listed but theme still says 1.4 under appearance? Should that update? Did I miss something?

My main issue and why I was updating is becuase the main navigation has disappeared and I can’t figure out how to get it back. Site isn’t viewed much so who knows when that issue started.

DigitalCavalry

Hello,

Looks like you didn’t updated all the files listed in update 1.5 and 1.5.1. You need to download the full theme package from Downloads section in your Theme Forest profile and update all the files listed in the update instruction located in item page (item description on Theme Forest). If you use dark version you take new files from folder “Prestige” located inside “theme” folder in the package (for light version you use files from folder “PrestigeLight”). Looks like you didn’t downloaded the full package or didn’t updated all the files. I think this should help.

Default-user
I updated all the files and the site is working again with the menu, thank you. NEW problem after I did that is that if I go to the wp-admin of the site to login and make changes, the page is blank. Cannot login. Was working before swapping the files in. What file would have caused this? How do I fix? http://www.jasonsvoice.ca/wp-admin/
DigitalCavalry

Hello,

Yes, this looks weird. When I enter your link I also see the blank screen. There is also no error displayed on page or in the console, hard to say what might be wrong with this.

Are you sure you uploaded the theme files in a proper way and changed only theme files in folder wp-content/themes/ and in folder wp-content/plugins/?

You can try to replace all the WordPress files on server (besides your modified wp-config.php file) and check if this helps. Maybe there is some error in WordPress installation files or something is missing, or there was some error in upload process.

If this won’t help, you can also check if everything is correct in your wp-config.php file. You can replace again all the theme files from update list.

Default-user

Hello, So not sure what caused it as I was careful to make sure I just moved the files in the theme folder. Whatever the issue was I did find that by going to http://www.jasonsvoice.ca/wp-admin/themes.php (was in my browser memory) it brought me to a login page and I was able to login. If I tried to go the dashboard it was blank too. So I went to UPDATES and was able to reinstall WP from there. That seemed to fix it. So we are all good. Thanks for taking the time to look.

DigitalCavalry

Great you resolved it. Thank you for the information.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Sold between 1 and 100 dollars
  • United States
avantmg Purchased

Hello: we have been using your theme for a while and noticed that after the last WordPress update the menu stooped working. It seems that whether we try to use the wordpress menu or the theme options menu it does not work completely.

Is there a fix for this?

DigitalCavalry

Hello,

Do you use the latest available version of Prestige theme? Just to be sure I just checked this again and the menus are working fine with the latest WP version.

Looks like you didn’t updated to version 1.5.1. You need to download the full theme package from Downloads section in your Theme Forest profile and update all the files listed in the update instruction located in item page (item description on Theme Forest). If you use dark version you take new files from folder “Prestige” located inside “theme” folder in the package (for light version you use files from folder “PrestigeLight”).

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Hello,

I am wondering if there is a Prestige Slider shortcode?

Thanks

DigitalCavalry

Hello, no, there is not shortcode for this slider. “Prestige Slider” is available for Homepage only – with its own slider manager section in theme options panel.

All available slider shortcodes you will find listed in “Slider Shortcodes” section on this page:

http://digitalcavalry.com/themeforest/live/wp/prestige_dark/shorcodes-list/
  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hello

I want to ask you when i activate the template i can add a widgets . Can i solved this problem ?

DigitalCavalry

Hello,

From your description I think you write about missing Widgets subsection under Appearance in WordPress admin area.

You need to create at least one sidebar first – in section Prestige > General > Sidebar (here you can also set a default sidebar displayed on all pages with no individual sidebar selection, including the archive pages). After creating at least one sidebar, you will be able to enter section Appearance > Widgets and place widgets.

Default-user

thanks is work but can i ask you . i want to change the slider with other add on but i cant. can you help me ?

DigitalCavalry

Great it helped. In regards to your new question I might need some more details to better answer on this, but I will try to help:

You want to change your current homepage slider to some other Prestige theme slider, or you want to disable Prestige homepage slider and replace it with some slider from non theme plugin?

In section Prestige > General > Theme Global Settings you can select one of the available sliders for your homepage. Then you can setup this type of slider in respective section in Prestige options.

In the same section (Prestige > General > Theme Global Settings) you can also completely remove homepage slider with option “Hide homepage slider”. Then you can place for example a slider shortcode in section Prestige > Home for textarea named as “Homepage slider extra content” and select option “Show homepage slider extra content” located just below this field.

I think this should help, but let us know if you will still have any questions to this.

Default-user

ok i will tray . How can add other fonts beacuse with this i have problem with greek character

DigitalCavalry

Hello,

In regards to the font, you probably write about Cufon font used for heading. You will find more about how to add new Cufon font to the theme in Quick Start and FAQs (included PDF file) in part:

2.9.9. How to add a new font for Cufon (font used for headings and menu)

If you will generate your new font for Cufon you will need to select the additional latin options in generator and make sure that your font used for this process has all greek characters.

It is also possible to disable the Cufon font and we described it in this instruction in the same file:

2.9.8. How to turn off Cufon for Prestige theme

  • Has been a member for 0-1 years

Hi. I have the same problem with kostas_lion. I enabled the custom sidebars, but when I am trying to add a slider, it doesn’t appears in my site. Also, can I disable the sidebar somehow?

DigitalCavalry

Hello, for support questions please contact us from account that was used to purchase our theme.

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