288 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I agree. Horrible support. I feel robbed. I had to go purchase another theme from somebody else to get the job done. There needs to be more involvement from Envato in regulating theme sellers who are not up to speed with support and updates. Purchasing here has become a large gamble. 0 stars. Wish we could all get a refund.

PrimaThemes

Hi mtntownmedia,

Yes, our support was horrible for last few weeks. No excuse from us.

For some reasons, our support team couldn’t provide any theme support for few weeks. We are sorry for any inconvenience this has caused you. We are back now! Answering all pending support tickets that we received via http://primathemes.com/support page and fixing all reported bugs are our top priority right now.

If you are thinking about refund, please contact http://support.envato.com/ and Envato will help you.

Cheers,
PrimaThemes Support Team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
alkhor Purchased

I’ll honestly say, I hope that Agus’ heath is good, most importantly.

He helped a lot of us, he is been good to all of us, and that I will not forget.

I don’t know what he is up to right now, and we all get upset when the developer stops responding, we do feel let down and that’s not a great feeling. I agree with that.

But anyway, we don’t know what’s happening really, once again, I hope Agus’ health is good and that he will come back soon to carry on as it was before.

Sorry sometimes I get worked up. If something is wrong with you please tell us. A human’s life is way more important than a mere $55.

Thanks again for everything, alkhor

PrimaThemes

Hi alkhor,

Thank you very much for your patience and understanding. We are highly appreciate it. We are back now.

Cheers,
PrimaThemes Support Team

Default-user
alkhor Purchased

Hi there, I sent you an email today.

Thanks in advance for your help, alkhor

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • United States
goosehot Purchased

Hey hey,

Just have quick question. Do I need to turn on anything else beside say yes on the responsive? I am not getting the good view on phones and tablets…

Thanks,

- Goose

Default-user
goosehot Purchased

Hello: Any answer? Thanks :)

PrimaThemes

Hi goosehot,

For some reasons, our support team couldn’t provide any theme support for few weeks. We are sorry for any inconvenience this has caused you. We are back now! Answering all pending support tickets that we received via http://primathemes.com/support page and fixing all reported bugs are our top priority right now.

There are few user reports on this responsive issue. One of them is a minor bug that will be addressed this week, but many of them are plugin conflict issue. Have you submitted a ticket via http://www.primathemes.com/support/ page (no registration needed) with the URL of your website for checking purpose? If not, please do.

Cheers,
PrimaThemes Support Team

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
maxwelll Purchased

I adore the theme, your work, the logical thinking to create it. In your next update one more menu option to add links on the first header menu above the logo can be very useful, or you may have it already , if yes how I could add a link menu on the top instead of the header text and search form. cheers

Default-user
maxwelll Purchased

Any chance to get a reply?

PrimaThemes

Hi maxwelll,

For some reasons, our support team couldn’t provide any theme support for few weeks. We are sorry for any inconvenience this has caused you. We are back now! Answering all pending support tickets that we received via http://primathemes.com/support page and fixing all reported bugs are our top priority right now.

For this feature request, would you mind to send us a message via http://www.primathemes.com/support page? Please give us example of your request, a screenshot/mockup is good also for us to answer it precisely.

Cheers,
PrimaThemes Support Team

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 2-3 years
Moeitani Purchased

Drop down sub menu in the main menu is too far down from the menu.. is there a way to have it closer? my client doesn’t like it like this.. thank you

PrimaThemes

Hi Moeitani,

Please check this article, http://www.primathemes.com/documentation/primashop-adjust-header-dropdown-submenu-positioning/ to see how to make it closer.

Cheers,
PrimaThemes Support Team

  • Sold between 50 000 and 100 000 dollars
  • Exclusive Author
  • Has been a member for 1-2 years
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users

Dear All,

For some reasons, our support team couldn’t provide any theme support for few weeks. We are sorry for any inconvenience this has caused you.

We are back. Answering all pending support ticket that we received via http://primathemes.com/support page and fixing all reported bugs are our top priority right now.

Thank you very much for your patience and understanding.

Regards,
PrimaThemes Support Team

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
raofu168 Purchased

www.dansbanners4less.com

In firefox, the site scrolls down past where the site should end for about 40 blank pages. I have no idea what is causing this. Please help!

PrimaThemes

Hi raofu168,

For some reason, your “Comprehensive Google Map” plugin cause this blank space. There is a possible css conflict issue on this plugin. For now, deactivating this plugin will fix your issue.

In the future, please submit your support question via http://www.primathemes.com/support (no registration needed).

Cheers,
PrimaThemes Support Team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
alkhor Purchased

Hi there, any chance you could an option to add / output the description under product attribute pages title, as seen in product categories etc? To keep consistency. Would be greatly appreciated.

Thank you, alkhor

Default-user
alkhor Purchased

In simple words, Product Attributes could do with a “Header Settings” and “Content Settings” as well like on the other pages, with an option to show description as mentioned above, and a show/hide breadcrumb setting (could have a new entry for Product Attributes in Theme Settings > Layout…).

PrimaShop is a very powerful Woocommerce optimised theme, one of, if not the best theme out there IMHO, and it is very important to have more control over the Product Attributes layout / presentation for the front end. This was overlooked and is needed. As my site is coming to completion, I start experimenting with Product Attributes amongst other things, and I am not happy because of the lack of control/option in the backend.

Please make it happen and thanks in advance, alkhor

PrimaThemes

Hi Alkhor,

We are still working hard on emptying our pending support tickets now. Thanks for your patience.

By the way, please contact us via http://primathemes.com/support and we will send you a test copy of the latest dev version with this feature.

Cheers,
PrimaThemes Support

Default-user
alkhor Purchased

Dear all, thank you – replying right now + looking forward to receiving the latest dev version.

Happy Easter too all of you.

Sincerely, alkhor

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