36 comments found

Dear All,

Sorry for slow support on the last 4 days. We will answer all of pending / active tickets in 24 hours from now.

Regards,
PrimaThemes Support

Hi pre-sale question: Is it easily possible to resize the slider on home page or any page? Would like to make it shorter in height, rather than entire screen

PrimaThemes

Hi jameswwolf,

Sorry for our late reply. Basically there is no restriction on slider image height. You can get shorter in height slider by using shorter in height images.

Cheers,
PrimaThemes Support Team

I sent a support request nearly a full week ago. Is anyone out there?

PrimaThemes

Hi maxwelll,

For some reasons, our support team couldn’t provide any theme support for few weeks. We are sorry for any inconvenience this has caused you. We are back now! Answering all pending support tickets that we received via http://primathemes.com/support page and fixing all reported bugs are our top priority right now.

We sent quick reply to all support tickets and we will start answering them today.

Thank you very much for your patience and understanding.

Cheers,
PrimaThemes Support Team

Dear All,

For some reasons, our support team couldn’t provide any theme support for few weeks. We are sorry for any inconvenience this has caused you.

We are back. Answering all pending support ticket that we received via http://primathemes.com/support page and fixing all reported bugs are our top priority right now.

Thank you very much for your patience and understanding.

Regards,
PrimaThemes Support Team

Six week later, got one reply but still no actual support :(

Customer Support Issue

Customer support become a big issue in PrimaThemes on the last 2 months. It is simply because we are back to be single fighter (one man) on the last 2 months and we had no time for timely support because of some personal issues/incidents in our real life.

Moving Forward

We are bringing two new full-time members to PrimaThemes that will start to join us effectively on 19 May, 2014. We hope these two members will bring PrimaThemes back to our standard performance or better.

Notes to our customers

We understand your frustation, but writing bad/angry comments will not help you at all. We appreciate your patience when we are fixing this issue. We are not running away from you. BUT, if you are give up on us, or probably start asking for possible refund, please contact Envato Support http://support.envato.com directly. They will help you.

Sorry for any inconvenience caused. Again, your theme support queries will be started to be answered on 19 May, 2014.

Thank you very much.

Regards,
Agus (on behalf of PrimaThemes)

Hello! I am interested in buying your theme and I would like to know if it is possible to place the field subscription email in the head of the site? Thank you

PrimaThemes

what newsletter provider that you want use to capture email from your visitors? if the provider have provided ready to use email subscription form html, then it will be easy, only need to style it to make it looks good.

Default-user

mail chimp or aweber

PrimaThemes

for mailchimp or aweber, it could be easy to style. final question from us before you purchase, do you have strong preference to use WP Ecommerce (WPEC), instead of WooCommerce?

Just installed your theme onto a clean install of Wordpress (3.9.1) with the latest WPEC plugin (3.8.14.1) and the two shortcode generator buttons are missing from the toolbar. Please advise, thank you.

PrimaThemes

that is correct, the shortcode generator buttons is missing on WP3.9 because of new TinyMCE4 (the engine of WYSIWYG editor). we will release new version, 1.4, that also bring this generator backs on this week. thanks for your patience.

v1.4 Update

We have uploaded v1.4 update to ThemeForest and it is in review process now.

  • improved: First retina support for Header Logo, Favicon, Login Logo, etc
  • improved: Migrate to Fontawesome icons
  • improved: WP3.9 (Tinymce4) Shortcode Generator
  • improved: comment form is translatable from theme
  • add: show product image on minicart and shopping cart widget
  • fixed: onsale & featured products in shortcodes & widgets
  • fixed: some minor issues on styles & shortcodes

Hi, I’m currently running WP Flexishop. Will this new PrimaShop theme be easy to switch over to? That is, do I just upload this new theme and activate it (and no doubt adjust a few settings) or do I have to reupload all of my products?

PrimaThemes

Hi silkinteriors,

do I have to reupload all of my products? NO! :)

You will need to upload and activate it, setup menu, setup widget, and setup your homepage again.

Thank you very much.

Cheers,
PrimaThemes Support

Default-user

Great – thanks. I think I’ll buy it :)

patisss Purchased

Hi,

Is this theme also is compatible with some type of language plugin?

PrimaThemes

Hi patisss,

Thanks for your additional info.

There is an old project for Multilingual WPEC from WPML. But unfortunately the progress is not very good. If you check the plugin https://wordpress.org/plugins/wp-e-commerce-multilingual/ it hasn’t been updated in over 2 years… The issue is mainly on slow WPEC development right now… But once WPEC 3.9/4.0 is released in the future, I think WPML will revisit WPEC again to make it fully multilingual.

If you really need a multilingual online store right now, I am sorry that I need to say, It is better to use WooCommerce for this case. It is fully multilingual, both with WPML and qTranslate.

Thank you very much.

Cheers,
PrimaThemes Support

patisss
patisss Purchased

Hi, I see, since it’s very urgent, do you allow me to exchange this theme with woocommerce theme ( the same theme, just different shopping plugin ), if you will allow, I’ll write e-mail to envato, so they can do required actions. This would be fantastic, if I could, thanks!

PrimaThemes

Hi patisss,

Of course, we have no issue on that. In fact, you are not the first one ;)

Please contact Envato http://support.envato.com/ and explain your situation.

And also please contact us via www.primathemes.com/support/ so we can contact you for follow up.

Thank you very much.

Cheers,
PrimaThemes Support

I have several WPEC themes that I have used in the past successfully at portland-balloons.com. I bought this theme and installed it because I liked the look, but when shoppers add things to their cart and click “checkout” nothing happens, they just get the main Product Page. The theme is broken, I recommend that you do not buy this. I tried to reach out to primathemes and gave them access to our Wordpress, but I still have not heard from them.

PrimaThemes

Hi Anotherlevelpromos,

I see that you sent us a support ticket on 18 August 2014, which is 2 days ago. With the high volume of support, we expect your patience.

In fact, when you post this comment, our staff are logging in to your website to check your website.

Thank you very much.

Cheers,
PrimaThemes Support

PrimaThemes

Hi Anotherlevelpromos,

I copied the answer from our support staff also here,

===

?First, when we logged in to your website, we see that you still use a very old version of WordPress and also an old version of WPEC plugin. This is totally unsecure and we recommend you to use the latest WordPress and WPEC plugin. ? ?Second, our theme doesn’t interfere the checkout process, so this theme is WPEC plugin issue. To confirm this, we have tried to switch your website to use TwentyTwelve theme and the problem still does exist. You can try it too. ? ?Third, we have some users reported this kind of issue in the past (2 years ago), and they can solve it by updating their WordPress and WPEC plugin. There is another workaround that we can try, by moving checkout page to be top level page and then update the checkout URL, but it is only a temporary solution. ? Let me know what you want to do and proceed now.

===

Thank you very much.

Cheers,
PrimaThemes Support

Default-user

Thank you so much!!! You worked fast to fix my problem. I now highly recommend this theme!!!

Hi, i have just purchased your theme for my new site (i actually already use it on another site) and want to change the text in the ‘Cart Link’ button (My Cart) in the top navigation. How do i do it? I know it can be done as i have managed it on my other site but cannot remember how i did it!! Thanks

gemt Purchased

Does the theme or WPEC plugin choose the product column layout.

I like the shop layout – 3 column (with sidebar), but would like 5 columns of products. (as I have on my site)

Possible??

Thanks

Default-user
gemt Purchased

ok, bought it, and have it set up like I like it.

gemt Purchased

Whats a good way to get the text to wrap the product image on the product pages. I have some long bio descriptions, and its squashed to 1/2 the page. thanks

2graphic Purchased

Are you still supporting this theme? I submitted a support ticket 40 days ago on the 15th October with a follow up one on the 22nd and have not had a response (other than the automated one which says the average response time is less than 24 hours!).

There is a bug with the related products module (and also the shortcode modules which use product images). If the products image has a space (or spaces) in the file-name the module code removes/deletes the space(s). This image file-name is therefore wrong and so doesn’t display the image.

We hope you can find a fix for this which I believe is related to core\functions\images.php as the related products module and shortcode modules can’t be used without re-adding a lot of renamed product images.

Thank you.

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