61 comments found

  • Microlancer Beta Tester
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

Hi everybody! Rafael here.

We would like to inform that we had a big lack in our support team, three of our support guys that have four guys are from Philippine, they were affected by the flood, a really bad new for us, they said that to get everything and back to work will leave about 5 days.

But don’t worry, I and my team are working hard to provide updates and ticket replies to everybody in the following days. So, everybody that sent a ticket or asked something here will get your reply in 48 hours at max. If you have a urgent issue, post your ticket ID here and we’ll solve first :)

If you already posted your ticket ID here, it’s enough, just wait your reply.

Thank you so much for the patience.

Rafael Angeline – XiaoThemes CEO

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United States

Is there a way to put a contact phone number and email address at the top of every page in a clean way to fit this theme?

XiaoThemes

Hi.

Yes, but this would require some modifications. I recommend that you hire a freelancer to do it.

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
danherod Purchased

Hi there,

My tickets #754 and #755 were not replied to. I am sorry to hear about the flooding, and hope everyone is ok. Please let me know when you can respond, I am launching my website on Sunday and would like this fixed! Thanks.

XiaoThemes

Hi : )

Already replied these ones :D

Cheers, Rafael

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
hostinax Purchased

Hello,

We want to change the font of some thinks in the theme, how we can do it?

Thanks

XiaoThemes

Hi.

You can create some custom rule at the style.css file :)

Cheers, Rafael

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
Trinal9 Purchased

I want to change the red view project button to say view more. How can I do that?

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! You can find the wording in custom_shortcodes.php line 342, page_portfolio_grid.php line 89, single-project.php line 150. You can change it there.

Please comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Do you include the sample site files along if I buy the template?

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! Yes, sample content is provided!

Please comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

Hi, I purchased your theme, I was hoping to be able to control the slider speeds.

How can I do this?

Also, I saw a request to add Captcha to the contact form, did you ever get around to it?

Thanks,

Gary

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! I’m sorry that requires modification of the theme files which unfortunately is not included within free support.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

I would like to add breadcrumbs to my pages and there are many plugins out there, can you recommend the best one that works with this theme? I dont want to risk messing anything up with a plugin that is very wrong

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! I’m afraid we did not test any, but I know that yoast’s breadcrumbs are easy to handle. You might need to add php code and adjust css to make it look and work well.

Please comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

does the admin panel have the ability to make the header menu sticky?

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! No unfortunately that’s not a feature of the theme.

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 500 and 999 items
  • Has been a member for 5-6 years
twdec Purchased

Submitted a ticket about adding a custom menu sidebar

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! Thanks for letting us know :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

Hi there, recently my site was infected with malware and I had to delete it and start over. So I went to upload this theme, that was originally on it, and I received another malware notice. Could the zip file I have on my computer be infected and do I need to download another new copy, or is this theme compromised?

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! The zip file should not be infected. But you can redownload the files from themeforest again if you want and test them. Maybe your virus software has tracked something wrong?

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 2-3 years
hypnodeck Purchased

I just saw, you have the awesome Layout Builder working in your latest theme from January, 10th this year. That’s really fine. This must mean, you solved the annoying issues concerning the buggy layout builder in this theme. Just to remember: the awesome Primum Layout Builder is jamming paragraphs if used in WP versions higher than 3.2

So, when this Primum theme will be expected to be finally updated from 3.2 to higher versions? At least 3.5?

(timestamp of post: 31st January 2013, WP version 3.5.1)

XiaoThemes

Hi,

sorry for the delay, the team has been increased now to be at your service! I will forward your question to the developer directly. I am not sure what you intend by setting a timestamp on your comment?!

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

Default-user
hypnodeck Purchased

“I will forward your question to the developer directly.”

Great. This was almost one month ago. When there will be an answer?

For your famous blue Layout Builder still does not work with the actual versions of Wordpress.

The severe bug was reported to you months ago. Nothing happens. There’s still no update of the Primum theme available. This missing theme update on a regular basis actually makes the theme almost useless. At least to site owners, who’d like to have an actual WP version running.

Created 13 June 12 Last Update 13 June 12 Software Version WordPress 3.3, WordPress 3.2

It’s almost June again.

(timestamp of 1st post: 31st January 2013, WP version 3.5.1) timestamp of this post: 7th March 2013, WP version 3.5.1

XiaoThemes

Hi there, thanks for the feedback, unfortunately you will need to use the versions that are compatible with the theme until the update gets released :( The developer is currently revamping all his themes to be fresh and shiny again!

Cheers, XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hiya, Is there a PSD file too with the round icons that is editable? Thanks Loothi

XiaoThemes

Hi,

Yes the PSDs of all pages light and dark version come with the theme! Free to modify :)

You can comment back by clicking on the Reply button.

Cheers,
XiaoThemes Staff

Default-user

That’s great. Thanks.

XiaoThemes

Hi,
glad to hear :) Let me know if you need anything after purchasing.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
loothi Purchased

Hi there.

Most things going well with my new theme. Thanks.

About the slider. I am using the flex content slider but when I use apostrophe’s in the text, they are escaped and appear as this:

the cat\'s whiskers

I tried inserting HTML entities for the apostrophes: &apos but they also became escaped text. Any ideas?

Thanks.

XiaoThemes

Hi, I would like to check that out by logging in to your website and try a few things. Could you open a ticket over at our support system and explain your problem and let me know your login details please? See you there!

Cheers,
XiaoThemes Staff

https://xiaothemes.zendesk.com/home
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
loothi Purchased

One more. In the ‘Services’ section on the home page, I only need 3 items, not 4, so I use a 33% 33% 33% in layout builder, but then I get extra HTML markup that doesn’t fit in the style of the template.

ie.

<div class="one_third last"><div style="color: #000000; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10px; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: #ffffff; outline-width: 0px; outline-style: initial; outline-color: initial; margin: 8px;"> I can send you a screenshot if that would help, but the site isn't public.</div></div>
XiaoThemes

Hi,

strange, I would really need to see your website if possible. For a better way of communicating, could you open a ticket over at https://xiaothemes.zendesk.com/home please? There you can add screenshots and details that can only be seen by us two.

Cheers,
XiaoThemes Staff

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. Great theme! I’m trying to figure out what font is being used throughout the site in each section. I know the headlines are Nevis, but I can’t figure out what the other font is. In the fonts folder it says “Sanskrit Helvetica” but that is a san-serif font, and the font on your theme is definitely a serif font. Can you tell me what font it is? Thanks.

XiaoThemes

Hey! That’s Droid Serif: http://www.fontsquirrel.com/fonts/Droid-Serif

cheers, XiaoThemes Staff

Default-user

Thanks!

XiaoThemes

You’re welcome :) Cheers, XiaoThemes Staff

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 2-3 years

Hi, 2 months ago and from there another two months ago you told me, this template to be updated for to use it with newer versions of WP. As I told you the famous blue layout builder does not work with higher versions.

Nothing happened up to now. I have to tell: this is a very bad customer service. Other templates are updated on a regular basis. Never will buy from you again.

XiaoThemes

Hey, thank you for the feedback! We are currently working our way through all of the themes in order to update them. Cheers, XiaoThemes Staff

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 2-3 years

Ok. Again two more months later. How about an update? You’re updating – if ever – since almost 1 year.

This kind of support is more than lousy!!! The theme surely is nice for to look at. But its a desaster for practical use for any productive site. Support to me means a little bit more than to pie in the sky over months.

XiaoThemes

Thank you for the feedback and sorry for the delay! Cheers, XiaoThemes Staff

  • Exclusive Author
  • Has been a member for 2-3 years
  • Author had a File in an Envato Bundle
  • Sold between 5 000 and 10 000 dollars
  • Referred between 1 and 9 users
  • Bought between 10 and 49 items

Hello Rafael. Email me please.

XiaoThemes

Hey kripalser, I will let Rafael know about your message!

All the best, XiaoThemes Support

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hi good morning, The slider stop working in our theme. We can’t save any modifications it keeps going to a 404 page not found… Can you help? Thank you Vitor

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