An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by SnoopyIndustries

They will respond to buyers' questions via email at support@snoopyindustries.com.


Additional information from SnoopyIndustries:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Customization and installation services (Within decent boundaries)
Item support does not include:
  • Support for third party software and plug-ins

Frequently Asked Questions

How do I access the Builder?

You need to access it through the demo / Live Preview link of the file available on Themeforest.

How do I download the layout after building it in the Builder?

After finishing your layout’s construction you need to go to Export, choose your favorite way of exporting the item (HTML5, Mailchimp, CampaignMonitor) and use your purchase code to download the file.

Is there a limited number of downloads I have the right to?

No, under a single license you can build as many layouts and download them as many times as you wish to. The licensing only refers to the number of times you’re allowed to use the newsletter (eg how many times you’re allowed to send it to your customers).

Why can’t I change everything I want to change through your Builder?

Please understand that like any piece of software the builder does have a few limitations, especially due to the fact that it has to handle exporting a correct and functional email, which makes certain tasks (like deleting an image completely for example) much more complicated than they seem to be.

Is the Builder included in the package I’m buying from Themeforest?

No, such a piece of software can’t be included in such a small price, but there’s an unlimited time period and number of uses for any client who buys it, so there’s nothing you should worry about here. We’ve been active on Themeforest since 2012 and we’re not planning on going anywhere so we’ll be here to help and assist, and so will the builder.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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