An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by mopc76

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from mopc76:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Usually we respond to support requests within 24 hours on weekdays, depending on the number of requests in queue.

Frequently Asked Questions

I downloaded your landing page “Profit Hunt” but I am having an issue with the subscribe feature. All incoming e-mails through subscribe button are not coming from the actual subscribed e-mail but from my email. So I cannot set an auto reply. Is there anyway for the subscribed e-mail to appear actually “from” when I receive it?

Try to change line 7 in php/subscribe.php

$_SETTINGS['email']['from']='robot@landing.page.com'; // "from: email" field in message

to

$_SETTINGS['email']['from']=$_POST['fields']['Email']; // "from: email" field in message

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by