An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, THEMEPLE, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from THEMEPLE:

We are doing our best to answer your questions asap. Monday to Friday, 9AM to 5PM (EET) +0200 UTC.

Please verify your purchase code for verification.

Tickets are reviewed in the order in which they have been received. Please always make sure you have the latest version of the theme installed and all third party plug-ins are disabled.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Themeple Team

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to install Progreen Wordpress Theme?

For installing the theme you have to follow this steps:

1. Unzip the progreen folder

2. Zip the progreen folder

3. Upload into wordpress theme installation

The second way is:

1. Unzip the progreen folder

2. Copy the progreen folder

3. Paste into wp-content/themes/

4. Activate the theme.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.