447 comments found

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
dhart77 Purchased

Hello. The ‘List of Our Clients’ slider that’s on the home services demo page…the border around the box cuts off at the top. Is there a fix for this?

vamtam

Hi,

Thank you for choosing our theme!

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

Vamtam  Help Desk | | Solutions

Thanks so much!

Nikolay Totev

Default-user
dhart77 Purchased

Thanks for responding on this. One more question- same spot, is it possible to set those shortcode-generated links to open in a new window?

vamtam

Hi there,

I do not get it :) Is your question related to a ticket. If so, please provide the ticket number.

Regards: Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
KLH Purchased

Hi there, I’m trying to figure out the right photo size for the full width slider as you have on your live preview site.

I right clicked on the images you currently have uploaded to your site and got that the image size was 1920×800 – however when I insert an image of this size into the slider with the slider setting set to: Full Width Slider – ON Slider Style: Slide Slide Resizing Method: Fit

The slider shows up small… and not like the slider with the two gentlemen shaking hands.

I also tried a different size slide with the same settings, but with the image of the slider as set to 1899×395 – the slider fits across the whole page, but looks too thin when viewing on mobile.

Please see the example here: www.vintegratedev.com

Thanks for you assistance…

vamtam

Hi,

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

Vamtam  Help Desk | | Solutions

Thanks so much!

Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
KLH Purchased

Is version 1.7 currently using timthumb?

vamtam

HI Carina,

No timthumb anymore :)

Regards: Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
KLH Purchased

Does this theme still use Lazy Loading for images?

vamtam

Yes, It does but not only on shortcodes.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Linkadmin Purchased

Just a quick note to say this is a well designed and well crafted theme. Its versatility and flexibility has met and exceeded all of my critical requirements. My only concern with giving it a five star rating is that it will become too popular! :-)

vamtam

Thank you so much :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
KLH Purchased

Hi there,

Is there a way to change the font associated with the slider with multiple captions? Or do we have to use the default font?

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Arab Emirates

Hi, I have purchased your theme and am running it on a Godaddy Hosting. I am not happy with the page load speeds and performance from Godaddy. Do you recommend any particular hosting provider in your professional opinion. I am considering moving to Hostgator. My main concern is page load speeds as it affects my SEO. Thanks.

vamtam

Hi there,

Thank you for choosing Progressio!. Bluehost, Dreamhost is what WordPress recommends. CDN – cloudflare will improve the performance and caching plugin is a way to go as well (WP Total cache).

Regards: Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
appebble Purchased

Hi Nikolay, please verify my email address, thanks!

vamtam

verified :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi there, I’ve had problem acessing Vamtam panel, when I click on button, the lightbox “loading” just block all the screen and I can’t work on nothing. Please, I’m waiting for your support.

vamtam

Hi mate,

It seems that you are running an old theme version: http://support.vamtam.com/solution/articles/2752-5-steps-to-update-a-theme

Regards: Nikolay Totev

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Guys,

Great theme, however…

What the heck happened to your demo page?

http://vamtam.com/progressio/

It’s gone and showing the world some of your files.

What’s the good word?

Sincerely, Marc

vamtam

Hi, that’s fixed, thanks for noticing. We changed the url but forgot to put a redirect to the new one.

Vamtam

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

I have updates that need to be added to the website. I have not been into the wordpress back end in a while and now when I go to click on the vamtam editing panel it just brings up a screen saying loading and I cant get into it?

Can you tell me what the problem is?

Also I know there is a new version of the theme that I need to install, but I am worried to do this as the code has been edited in places. If I install the new theme update these will all be overwritten???

Your help would be much appreciated.

Thanks, Carly.

vamtam

Hi Carly,

You should update your theme to the latest version: http://support.vamtam.com/solution/articles/2752-5-steps-to-update-a-theme If you have used the custom css area in the admin panel for your changes then you are safe. If you’ve modified files then you should use the changelog and replace only the files from the update: http://support.vamtam.com/solution/categories/2315/folders/87659/articles/41290-updates-and-changelog

Please note that this approach will work if you update from 1.5 . If you haven’t updated the theme long time then you should replace the files you have modified after the update.

Best Regards: Nikolay Totev

Default-user

Hi,

Thanks for your response. Is this the only way you can update the theme by these 5 steps?

Can you just re-upload the theme to the wordpress admin panel as the theme was installed in the first place?

Thanks, Carly.

vamtam

Hi Carly,

It doesn’t work this way :) , you have to upload the theme using ftp client.

Regards: Nikolay Totev

Default-user

Ok sure thats fine. I am just unsure how to change the permission number and on what files I need to do this? Also do I just replace the entire theme folder?

Thanks :)

Default-user

Also I have connected to the ftp and in the remote site there seems to be two folders one is progressio which seems to have all the php files but then there is another folder progressio 1.3 which has a documentation and licensing folder? What do I replace?

vamtam

Hi,

It is a bit difficult to keep track of the communication here.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

Vamtam  Help Desk | | Solutions

Thanks so much!

Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
ctrlcom Purchased

Hello,

How do I add text or description of an image in the lightbox?

thank you

vamtam

Hi there,

Can I see the page with the lightbox? Where do you want this text to appear?

Regards: Nikolay Totev

Default-user
ctrlcom Purchased
You can find an example here: http://www.planetitsuptoyou.net/portfolio/la-nature-reprendra-ses-droits/

I wish I add text (title and description) underneath the image lightbox.

I would like this works for all images in the lightbox

thank you

vamtam

I see now :) . There is no way to do it from the admin panel.Sorry.

Default-user
ctrlcom Purchased

i know it’s not possible from the panel, but do you think it’s possible if i change the source code of the lightbox (where is it ?). it’s possible to find and ask those information in the database and put them in the ligthbox ?

vamtam

Hi,

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

Vamtam  Help Desk | | Solutions

Thanks so much!

Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
cobi5000 Purchased

Nikolay and Team – Thanks so much for creating the Progressio theme. I always receive great feedback on my site, no doubt thanks to your great design. Also, I’m really happy with the excellent support you’ve provided. Best, Andrew

vamtam

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
luisnando Purchased

Hi,

I bought the theme but the page is loading.

Look: http://s15.postimg.org/vf7ierza3/tema.png

vamtam

Hi there,

Thank you for choosing Progressio!

Make sure you are using the latest WP version 3.5, as the theme work only with it.

Regards: Nikolay Totev

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

The logo area shrunk after a change in logo size, even after I put it back to the previous, and then even the default logo that came with the theme. How do I correct that?

On top of that, seems my theme got broken somehow, I don’t even know how, perhaps you’ve seen this problem before.

Take a look at my development site: http://advent.chrisconnorsolutions.com/

Let me know what I did wrong/how to fix it.

I can give you access if necessary.

Looking forward to getting your solution/ soon.

Sincerely, Marc

vamtam

Hi Marc,

Here is what i see: http://screencast.com/t/BOpe6Ywo6FZn It doesn’t look broken in any way. Please clear your browser cache.

I would appreciate if you elaborate on the problem. Please open a ticket in our Help Desk at support at vamtam dot com.

Regards: Nikolay Totev

Default-user

Thanks Nikolay,

YEah, I kinda solved the issue right after posting this. It was the header settings.

Anyway, with that sais, if you look at it again, you’ll see that the header isn’t stretching across the screen as it should.

Please advise.

vamtam

Hi there,

Please go to advanced settings – styles – header -Header background picture repeat. Make sure that it is set to repeat horizontally. Alternatively you can set a dark blue color as a header background.

Please note that you can override the global options on a page by page basis. The local option panel is located just under the text editor in each page/post.

Regards: Nikolay Totev

Default-user

OK, yeah, did that…thanks!

On another note, where do I go to set the layout for the blog. I’ve been googling like crazy and haven’t found where to do that.

Please advise. :)

vamtam

Hi,

Here is a list of video guides that will show you how to do it.

Regards: Nikolay Totev

Default-user

Hi Nikolay,

You forgot to post the list.

:)

Sincerely, Marc

Default-user

Thanks Nikolay, I’ve watched that video you provided. However, my WP installation doesn’t show those Vantam shortcodes in the visual, nor HTML view. I can’t seem to find a way to activate it either.

Yes, I have the latest version of WP installed.

Please advise.

BTW, I think you’re doing a superb job of support.

vamtam

Hi mate,

I will have to look at your admin panel. Please provide admin credentials. You can send them by opening ticket in our Help Desk – support at vamtam dot com

Regards: Nikolay Totev

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
ajindal Purchased

When i try to install this theme i get the following error, any clues:

Fatal error: Call to undefined function wp_get_theme() in /home/adopnet/public_html/wp-content/themes/progressio/wpv_common/wpv_framework.php on line 47

vamtam

Hi there,

Thank you for choosing Progressio!

You should use the latest WP version 3.5 and the latest theme version Progressio 1.7

Regards: NIkolay Totev

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

I am having issues with the THEME OPTIONS – I click on link and it starts to pull up and just says LOADING and I can’t get to options.. Ideas?

vamtam

Hi there,

I suppose you are running an old theme version with the latest WP version. Please update your theme following this guide: http://support.vamtam.com/solution/articles/2752-5-steps-to-update-a-theme

Regards: Nikolay Totev

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello.

I wonder if I can change the font size of my slider right and how.

The web is this: http://s466855841.mialojamiento.es/

vamtam

Hi,

Thank you for choosing our theme!

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

Vamtam  Help Desk | | Solutions

Thanks so much!

Nikolay Totev

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Team,

My site hasn’t been showing Twitter posts/feeds for like almost a week now. Not sure if it’s a theme or a Twitter issue, but I just checked another WP site that I built and used another WP theme from TF and the Twitter feed and posts are showing. I just tried installing that same plugin on the site I have Progressio installed on and still no luck.

You can see it here: http://www.adventtruth.org/contact/

Any idea how I can resolve this?

Sincerely, Marc

vamtam

Hi Marc,

Here is a guide how to use the new Twitter API: http://support.vamtam.com/solution/articles/63385-new-twitter-api-how-to-show-your-tweets-on-your-website-

Regards: Nikolay Totev

Default-user

Thanks for that Nikolay, however, how come it’s been working fine with all my various WP plugins until this past week….was the API recently updated?

vamtam

Yes it was.

Default-user

OK, thanks for that update. I followed the instructions to get something working, but it’s limited to how they want it featured. With that said, will you guys be updating the theme to include the new Twitter API so it can work as it has previously?

vamtam

Hi, under the Terms of Use for the new Twitter API, any implementation must match the design of the official widget, essentially making custom widgets pointless. By using a custom widget with a wrong design, you might have your API key suspended which we don’t think is worth the risk.

Default-user

Got it. I appreciate all your feedback. Thanks again Nik.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
KLH Purchased

Hi Nikolay,

Is the current theme 1.7 version compatible with the new Wordpress 3.5.2?

Thank you,

vamtam

Yes it is.

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