This theme is currently broken. There is no way to edit existing portfolio items. You can create them. You can delete them. But you can not add images to an existing portfolio item or reorder the images in an existing portfolio item.
Having tried to address the problem with the developer via the support forums he has taken a defensive and unprofessional attitude. Response time has been slow (averaging over 3 days). He has repeatedly given instructions for ADDING a portfolio item, not EDITING an EXISTING portfolio item. When I used all-caps in a post to highlight the difference between the question I asked and the answer I got, I got this response:
“Sorry but I do not respond to ALL CAPS. I’ve created a video to try and help and I get this response. I guess you’ll have to figure it out on your own now.” (the full transcript is below).
At this point I would very much recommend steering clear of this theme and any other theme from this developer.
Don’t seem to be getting anywhere via the comments posted in the other ticket, so thought a new one may be needed. The portfolio in this theme appears to be not working in WP 3.6.1. When we create a portfolio post, add images to it etc they just appear in the body of the post. I can’t see any way to get them to appear in the slider above the body of the post. Also – with existing items, I can’t find any way to add images to existing portfolio items. I can see what images are in there via the “Uploaded to this post” drop down under media library, but there seems to be no way to add new ones. Whenever we do so they just appear in the body. We have been trying to address this problem since Thursday and really need to know a way around it ASAP. Do we need to downgrade Wordpress? Do we need to downgrade the theme? Both?
— Posted 1 week ago on October 7, 2013 at 6:40pm
All you need to do to create a gallery for a portfolio post is upload more than one image. The theme automatically creates the gallery from the uploaded images. Here’s a quick video of me doing it… http://quick.as/nj6t4e7
— Posted 4 days ago on October 10, 2013 at 4:25pm
Thanks for the response. Unfortunately, again, it does not address my question.
With EXISTING items, I can’t find any way to ADD images to EXISTING PORTFOLIO ITEMS.
I can see what images are in there via the “Uploaded to this post” drop down under media library, but there seems to be no way to add new ones.
Whenever we do so they just appear in the body.
The only way I’ve found around this is to download all the images from the exisiting post and create a new post where all the images are uploaded at the same time.
Seems ridiculous. There used to be a way to add an image to a portfolio item and reorder the order in which they appear. Seems that somewhere along the road an “Upgrade” was actually a downgrade?
— Posted 4 days ago on October 10, 2013 at 8:18pm
Sorry but I do not respond to ALL CAPS. I’ve created a video to try and help and I get this response.
I guess you’ll have to figure it out on your own now.
The theme is not broken. We have not had any of the other ~500 buyers experience this issue. I spent a lot of time trying to help you from which I received negative and unappreciative responses.
The free support I’ve provided is not required. If you feel as though you deserve a refund, contact Envato support.
If the theme is not broken then why not answer the question I have asked?
I have asked several times for info on how you edit an EXISTING portfolio item. Each time you tell me how to add a NEW portfolio item. (Sorry if the ALL CAPS offends your sensibilities – most people appreciate clarification).
So far myself and 4 other people (all very experienced with WP) have not been able to work out how this is done.
You say you have been helpful. If someone asked for directions to Chelsea, and you gave them directions to Cambridge, is that helpful?
You say I have been “negative and unappreciative”. Well, as can be seen from the transcript above that is far from the truth. On each occasion I have thanked you for your response and attempted to make you aware that you have not answered the question that I asked.
As for you saying “the free support I’ve provided is not required”, let me quote your web site:
“Outstanding support”; “We take great pride in providing you with outstanding support, documentation and tutorials for our themes.”; “The support is awesome!?I’ve only had one customization question so far and I received an response within minutes.”
How about living up to that and simply providing an answer to the question I have asked. I will be very happy to have my statement that the theme is broken proved wrong.
If you can’t answer it, then I guess people will have to accept that I am correct and will know that the theme is broken.
I have answered, twice.
Have you actually tried to do what I described?
I’ve showed you how to both add new portfolio items and edit existing ones. My first response to you was…
“You can click the “Add Media” button and then from your “Media Library”, select “Uploaded to this post” and you’ll see the gallery images there. http://cl.ly/Rolm “
Hi Joe. Thanks for getting back to us. Much appreciated.
Using the above instructions we can indeed see which images are in the existing gallery and can delete them if needed.
However, from there it is not apparent how an additional image can be added to the post in such a way that it becomes part of the gallery/slideshow and not embedded as an image within the body of the post.
If you can help with that it would be very much appreciated.
The images should not show up in the body of the post at all.
The theme simply takes the images attached (uploaded) to the post and displays them as a gallery.
You can edit/delete/reorder the images from the “Uploaded to this post” section. Any new images uploaded will show up there.
Thanks for getting back to us.
“The images should not show up in the body of the post at all.”
Agreed. But they do… and therein lies our problem.
I’ll try to get a screencam recorded to show you what we experience.
It would also be helpful if you provided a link to a page that this is happening on. We can continue this in your forum post.
We upgraded to WP 3.8 recently, and noticed the sub pages in our menu don’t show up any longer when the parent page is hovered over… Can you please provide the fix for this? Here is the site: http://netdev7.info.
P.S. I already tried deactivating and re-activating all my plugins, one at a time, and nothing fixed the subpage navigation…
Hi Theresa. It looks like you’re version 2.2 of the Prolio theme which was released almost two years ago in February 2012.
There have been many updates since then. You should install the newest version which should fix this problem and include other improvements.
You can download the newer version from your ThemeForest account here… http://themeforest.net/downloads
Here’s info on how to update your theme… http://designerthemes.ticksy.com/faq/1352
Thank you DesignerThemes – I’ll give that a try and let you know.
That worked – thanks a bunch!
Hi again DesignerThemes,
I’m trying to add a link to the slider image by using the Page Links To plugin and adding a link in the excerpt of the slider… with no luck. It looks like the custom field area that used to exist before the them upgrade and domain switch is now missing… How can I add a link so the slider image links to a page?
Please reference: http://soulsnorthwest.org/
We’ve added this option in the latest version. Submit a ticket in our forum and I’ll send it to you.
Alright I submitted a ticket in your support forum! Thanks DesignerThemes. I’ll look forward to your response.
hello there.. nice theme… i have a problem. when i upload the logo, it shows in the header. but when i sign out from wp-admin it does not shows in the header. what is the reason? i need a solution fast. my client is waiting for the immediate solution. thanks
when upload the logo, it comes in the folder which is in wp content.
and when i modify the portfolio, it is not working well… now logo shows only in home page.. not in other pages… WHY…???? not working proper…..
please reply fast…. thankss
in portfolio Custom Field i cannot edit anything…
solve the issues fast…
Hmm, sorry you’re having trouble. Please post your issue in our dedicated support forum with screenshots/links and a developer will help you out. http://support.designerthemes.com/
I posted the issue in your support forum before three days. not yet any response. please give me a solution fast. it’s very urgent
Hi there. I apologize for the delayed response. Just responded in the forum.
I don’t have time to wait more than 10 days for a solution.
No Reply, No response,
I paid the money for the theme is not for headaches. you must solve the issue. If you cannot you have to return the money right now.
As I’ve responded to you in our forum…. the issues that you are experiencing are caused by you caching plugin. Disable the caching plugin until you are done setting up the theme.
Your support is not trustworthy. Very bad. You have to return my money or solve my theme issues.. I don’t have time to wait more than 10 days for a solution.
As per your request i contact you through your dedicated support forum. But the support in that is very bad. I don’t know WHY?
That is not true. Not only did I respond to both of your tickets, I logged into your site to look into the issue and updated your theme for you.
I am wanting to add in the sample content XML. Where can i find this?
You can download the demo content xml file here… http://cl.ly/V5z5/download/prolio.xml
In theme option, I no longer see the online news title to change the name of the title page.
Also, you can not bring up the past 3 news that are in the blog page.
Can you help me?
This is my website : www.rl2b.com
Thank you in advance, Roman
Hmm, sorry you’re having trouble. Please submit a ticket on our site and a developer will help you out privately. http://support.designerthemes.com/
Hello, I am running WP 3.9.2 and Prolio v2.8 and am unable to edit existing pages or add content to new pages. The content area of the page is totally dead (including the Visual and Text tabs) when it opens with the Visual tab selected. If I disable the visual option in my User settings it works fine in text mode. I really like this theme and would really like to be able to keep using it but won’t be able to unless I can get this figured out. Thanks in advance and I look forward to hearing from you.
Hi there. Yep, there were changes to the post editor in WP 3.9 that caused a conflict with our Editor Extras add-on. We fixed and updated our themes as soon as v3.9 came out and since then we have not had any other users report this problem and our demo site is working fine.
All I can suggest is for you to delete the current install of the theme you have and clear your cache. Then reinstall/activate the latest version v2.8 again.
If it still doesn’t work, try deactivating your plugins one by one to see if one is causing the error.
That did the trick. Thank you!
Just bought Prolio V3 and having much the same problem as:
I am running WP 3.9.2 and Prolio v2.8 and am unable to edit existing pages or add content to new pages. The content area of the page is totally dead (including the Visual and Text tabs) when it opens with the Visual tab selected
Have deactivated plugins, cleared cache, even re-installed and still have the same issue.
I don’t have this issue if I change themes – the issue is only with Prolio.
Look forward to help.
I just double checked our demo site which is running WP 4.0 with v2.8 of the Prolio theme and everything is working fine.
All I can think of is that it might be a caching issue. Your server might not have updated all of the files in the new version of the theme. Try clearing your cache.
Hi, the cache was cleared, and am running version 3 of Prolio theme, not 2.8
Hi Guys, how do we make the the big side image (on the HOME Page) a link to go to a post or another page?
this is for the Prolio Theme
When creating a Slide post for the slider there is a box called Slide Link.
we don’t see that, let’s try agin,
On the front page we want to click on the image to go to another
page not necessary a Post it could be a feature page we made, or a
image in the portfolio section. So this is what we are trying:
Home page Big Image (on top) >> when click it go’s to that image in
when we create a Slide for the front page all we see it say’s is 1slug below.
when creating a new Add New Slide
(these are the only option available below)
Add New Slide
Enter Title here
there should be an option to put a link in this section linking the home image to the portfolio or a post etc…
Or is there a Custom CSS?
Bad Service all around:(
where is this, we need help on this issue just to simpley link the feature image to a post.
we found it thank you guys
Hi DesignerThemes, 2 question
1.How can we make one page black keeping the menu the same
but just making the bottom black?
2. How can we change the Slider no text just arros to the left and right?
Hi Designer Themes. You suggest that all support questions go through to your support page. But you don’t get back to people. I have asked you twice to help me with the Prolio theme my client bought from you and we haven’t heard back. So I have to post the question here: My client has posted 2 portfolios recently and they saved okay, but they will not show up in the live website. They have been appointed a category and they are published but they don’t show up on the site/ Any suggestions? Steve
Hi Steve. Really sorry about the delayed response. We are in the middle of a transition in ownership and support is backed up quite a bit. Can you provide a link so that I can take a closer look? Thanks
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