154 comments found

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States

Can I add my own background?

ait
ait Author

Sure no problem. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
Shepard Purchased

Hello, how to change the size of the slider (height) ?

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

A couple of questions please:

1) As mentioned previously, the homepage portfolio items are not randomised which is not good for a large portfolio – Do you have a timescale for when this feature will be included?

2) There are no social share buttons (Google+, Facebook, Twitter, Pinterest etc) for visitors to share the content – Is this something you will be incorporating? Or, can you recommend a plugin that will not break the theme’s responsive facility?

3) What is the limit to the number of columns on the portfolio homepage – I’d like the thumbnails down to 150px wide

4) Can TimThumb be disabled? We prefer to use the WP thumbnail function and then, after WP has resized the images and inflated the filesizes, we overwrite these with pre-prepared optimised images at the correct size and with the same file names (Helps to reduce page load times).

Thank you

ait
ait Author

1. I’ve passed that over to our devloper, he’ll look at it this week.

2. You can use Share button we have on blog, it’s easy to copy and paste it from blog template.

3. You can have 3, 4 or 5 columns

4. Sorry only timthumb is supported.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi ait, have you made any progress with the non-responsive issue with the HTC Androids?.. when you solve this I’ll definitely be making a purchase

ait
ait Author

Sorry we haven’t found any solution to this yet as android does not want to zoom in to the page like iphone.

  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
  • Exclusive Author
  • Turkey

Hi, i buy your prospector theme but image doesnt appear. Both portfolio and post. i am waiting your answers…

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
  • Exclusive Author
  • Turkey

Visual editor buttons doesnt appear…

ait
ait Author

Please post to our support forum, there might be some restriction on you hosting. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi,

This is a great Theme!

1 little thing, the image in the slider seems to be compress. I upload a perfect quality jpg but when I see it on the site the definitiion is not the same. I presume timthumb is affecting the quality of the image, is there a way to correct that?

Thanks

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

This looks a really nice theme, I’d definitely buy it if only it worked perfectly on android and all the major mobile devices, since this is the main feature I’m looking for in my new website…. I suspect a lot of other users will be the same too.

Is there any news on when you will be able to test and fix this? It is definitely a deal-breaker for me if this won’t be fixed.

Thanks

ait
ait Author

Sorry we don’t have update on this yet. We’re trying to find a solution how to fix all these various android devices screens without styling the website for 7 different screen resolutions which is not really effective way going forward. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Just bought this theme. Where in the heck is the background as shown on themeforest? I must be blind as I can’t find it in the file structure you have laid out. (background.jpg)

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 100 and 499 items
  • Exclusive Author
  • France
  • Has been a member for 4-5 years

Hi.

I absolutely love this theme but as many, i’m not buying it because it is not responsive on all mobile operating systems. I hope your technical team can make it work on Android phones soon.

Please keep us posted on the updates.

ait
ait Author

Hi, We’ve tested it now on iPhone 4, iPhone 4S and 4 different Android phones with resolution from 240px to 800px. What phone do you use? Thanks.

  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 2-3 years

Hello, I really liked this theme. I would like to disable the left panel for visitors. Leaving only to the administrator. Or disable entirely.

thanks

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United Kingdom
ursad Purchased

Hello great theme, but I have a problem.

Every time I install the theme from a fresh install I keep getting error

Warning: htmlspecialchars() expects parameter 1 to be string, array given in /nfs/c10/h04/mnt/148896/domains/(Clients website).com/html/wp-content/themes/prospector/AIT/Framework/Libs/Nette/nette.min.php on line 20466

I have never ran into this problem & In need of support. Thank you.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United Kingdom
ursad Purchased

For now I have changed PHP errors off within php.ini

Surely this should not be showing up in the first place?

ait
ait Author

Could you please post few more lines of the log file to our support forum? Our developer will have a look at it. Thanks.

  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 2-3 years

ursad, I did the same here. So far i didn’t noticed any problem to the recurring warning. But I also want to know more about it.

ait
ait Author

I’ve forwarded that message to our developer, he’ll have a look at it. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United Kingdom
ursad Purchased

filipejobim, are you having a problem with the sortable portfolio also? I ask due to mine is stuck on “ALL” no matter what I do or how many Categories I add.

ait
ait Author

Can you please describe your issue on our support forum? We’ll release a fix for that. Thanks.

  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 2-3 years

ursad, I had no problems with sortable portfolio. I added my categories and deleting others. Everything is working fine. I just can not put the portfolio in a page other than the home. Is that possible?

ait
ait Author

Sorry portfolio is only available for the homepage. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • United Kingdom
ursad Purchased

filipejobim, I sorted the portfolio, seems I should not do “custom links” to home page never had this problem before. I also tried to put a portfolio on another page using Template but did not work. You can use a short code tho

[ait-portfolio width="" height="" cols="2" cat_id="" showdescription="hover"]

Hope that helps?

ait
ait Author

This new portfolio is only available on the homepage. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Support Forum Request

ait
ait Author

Sorry what’s your email address? I’ll forward your username/password. Thanks.

  • Bought between 50 and 99 items
  • Canada
  • Exclusive Author
  • Has been a member for 3-4 years
vorfalak Purchased

Hello, I have a little question… how can delete this (the comment conter) -> http://quebecwarrior.com/wp-content/uploads/2012/06/Sans-titre.png

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Turkey
canturko Purchased

when we click the details of the products in portfilo page, search page is opening. But we want to open detail page of the products.

sample : http://yapikimyasalllari.com/ait-grid-portfolio/ait-grid-portfolio/

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

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