An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by olegnax

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from olegnax:

Dear Customers!

Help for all our themes is conducted through the help forum. If you encounter any problems or have questions once you purchased the theme feel free to drop us a notice at http://help.olegnax.com/

Presale questions, can be also asked via our help forum in presale thread. http://help.olegnax.com/categories/presale-questions

Work time: 10:00 – 18:00 GMT+1 Working days only (Mon – Fri)

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Why use support forum? It is organized and have search, what makes support easier and faster.

Why we don’t respond in comments section? Our support staff don’t have access to our themeforest account.

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Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

(Accents) I am in need of the special characters of Ä Ö Ü ä ö ü and ß

Our theme goes with two cufon fonts:

1. Vegur (default) that does not support accents.
2. DroidSans that support accents.

To change font go to WP admin panel Prosto -> General.

(Translation) Could you also give me a quick guide to how i can translate into my language? I found the prosto.po and translated it, but i don’t understand how to make it work?

You need to save your translation like a
no_NO.mo
at /prosto/laguages/ directory. After that you need edit file wp-config.php to set language for WP:
define ('WPLANG', 'no_NO');
Important! File name and define should be exactly same. Note: “no_NO” it’s a sample name.

Also you can find info about translation WP themes here:
http://codex.wordpress.org/Installing_WordPress_in_Your_Language

When setting up the Connect widget, My site URL is placed before The Facebook and Twitter Link, how can I change this?

You need to write your full URLs, start with http://
i.e.: http://twitter.com/yourname

How do I arrange my top pages link order????

The Page Order can be set by the user in the Write>Pages administrative panel.

Is it possible for the Jcycle slides to not automatically move to the next slide until the pager button is clicked?

Yes, it’s possible with jCycle.
You need to add :
 jQuery('.slideshow').cycle('pause'); 
inside jQuery(document).ready(function() {}); that located at footer.php

You can find more info about option for control JCycle here:
http://jquery.malsup.com/cycle/options.html

How to create portfolio?

Important notice:
don’t use same category for slider and portfolio or any other post.


1. Create category for portfolio.

2. Create page, and define it as portfolio page:
2.1 Check to make this page portfolio,
2.2 Select a category of posts for news page, that you created before,
2.3 define Show posts per page,
2.4 and portfolio layouts (there are 3 of them).

3. Now, to add new item in portfolio page, you need to:
3.1. Create post and set category for portfolio, that you created before.
3.2. Upload image, press “set as thumbnail”.
3.3. Add info in text area if you need.
That’s all.

I seem to be running into issues with the portfolio lightboxing… for some reason when i click on images, lightbox appears empty.

The plugin that we are using for lightbox only supports lowercase letters. So image name cannot have upper-case letters, only lower-case names will work. I.e. ImageName – wrong. imagename – correct.

How to add custom content to lightbox preview (video, flash, ...)?

Thumbnail images doesn’t loaded at preview box.

You need to set writable permissions (755 chmod or 777 chmod) for the folder /wp-content/themes/prosto/functions/cache,

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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