An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Codestag

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Codestag:

Support for all of our items are conducted through our dedicated support forum. You must sign up at our support forum in order to submit a ticket.

In order to sign up, please have your purchase code handy. We make our best to have a first response for you within 24 hours whenever possible (except for the weekends).

If you got a quick pre-sale or any general question, send us a tweet!

Thanks!

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where Can I get the dummy content XML file?

You can grab it from here: http://d.pr/f/ZRwL

Please not that you will have to set the widget settings, they are not included in the XML file.

enjoy!

Why do I see 404 on single portfolio items?

We have included single-portfolio.php in the v1.0.2. Updating to this version requires you to flush the rewrite rules of WordPress. Here is how you can do that:

1. Go to Settings > Permalinks. 2. Choose another permalink structure 3. Revert to original/previous permalink structure.

That’s it, you’re a go.

Please note that flushing the rewrite URL is necessary otherwise you may encounter 404 on single page portfolio items.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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