An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by PassionThemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from PassionThemes:

Please register a new account and open new ticket.

Turnaround time for support replies takes up to 24-48 hours. Please describe in detail your problem(s) with a theme.

Important: Support doesn’t include adding new theme options, new elements and other bigger structure code modifications (HTML, CSS, jQuery etc.).

All the best, Passion Themes

Frequently Asked Questions

How to link Twitter account to PULIRE theme?

To link with Twitter you need to go to your blog’s Settings (not Account Settings) and find button “Sign in with Twitter” – click it. You will be redirected to Twitter, log in and authorize application. That’s all about Twitter.

How to show photos from Instagram? What is my Instagram ID?

First go to this page: http://embedagram.com. Click on “...let’s get started”, you will be redirected to Instagram. Log in and authorize Embedagram (plugin to show Instagram photos in PULIRE theme). Next, you have to get your Instagram ID – go to http://jelled.com/instagram/lookup-user-id and write your Instagram username and press Submit. Copy-paste ID to PULIRE theme options.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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