99 comments found

isolee Purchased

Hi!

Great theme! but , where i can add the instagram icon in the social tab?

i see ”.zocial.instagram:before {content: ”\00DC”;} “in css but not in the theme options.

Thanks!

Serzh

Hello, isolee!

Solution for your issue you can find in this topic on our forum http://gogetthemes.com/forums/topic/the-instagram-icon-in-the-social-tab/#post-9217 .

Our support team work 24/7. We are glad to help you!

Default-user
isolee Purchased

thanks!!!!

Hi There, I uploaded theme via ftp then tried to activate but didnt activate theme. why not ? i guess theme doesnt support wordpress v4.0. When you are going to update theme to wordpress 4.0 ?

Thanks

Serzh

Hello, Barocopolo!

Theme is fully support wordpress 4.0. Please visit our forum to obtain immediate assistance by following this link http://gogetthemes.com/forums/forum/pure-photo/

great theme, congrats!

one doubt:

can i put the about me before-outer image effect with fullscreen size?? fullwidth??

thanks

Serzh

Hello, nolla

Yes, this effect can be installed on the fullwidth of the “About Us” page. See screenshot http://prntscr.com/4yrkpy .

Default-user

i see, i mean if there’s a way to make like full main page?? like sliders pages

Serzh

Hello, nolla!

Sorry for delay! Yes, you can create page with before-outer image effect with fullwidth size and set it like Front page.

High design quality but the most important is the GREAT SUPPORT TEAM that helped me to solve everything I need at anytime. It’s simply amazing. I have never seen a team support like this. Thanks a lot!

Serzh

Hello, grattia_plena!

Thank you very much! We always glad to help you :-)

Hi,

Great theme. Unfortuntely i cannot get the striped scroll homepage to work. I does not scroll. I checked your demo on your site and even on that it does not work. http://pure-demo1.elasticbuilder.com/?page_id=261.

Please assist.

Serzh

Hello, MosaicMediaKe

I have everything working on a demo and test site. To find out what the problem is, write in our forum, please – http://gogetthemes.com/forums/ .

srtrend Purchased
http://thesublimeconcept.com/ the toggle menu (menu word is not appearing) crossed check the css but didnt got any solution for it.
Serzh

Hello, strend!

Do not quite understand your problem, please refer to our forum http://gogetthemes.com/forums/ and describe your problem in details.

Serzh

Hi once again,

Answer to your question you can find on this topic http://gogetthemes.com/forums/topic/menu-word-is-not-appearing.

Hereinafter all your questions you can ask to our forum. Support team works 24/7.

Hi,

I’ve attempted to download the theme via wordpress but the file is too large so I have loaded the theme via FTP on 3 occasions with completely fresh wordpress installs and all I get is a completely white screen? Any ideas?

I’ve updated to the latest PHP etc

Cheers

Default-user

the theme will upload and it shows in the themes section of the Wordpress install but when I click Activate the screen just whites out?

Default-user

Is this theme compatible with Wordpress 4.0?????? could that be the problem?

Serzh

Hello, deanhankin!

This theme is fully compatible with Wordpress 4.0

Great looking theme! We have settled on Pure Photo as our next wedding site theme, but we have never switched WP themes. Do you have tutorials or other items in your support forum that can walk me through this? Can you recommend any external references?

Cheers, Eric

Default-user

Something like this. It’s just a thank you after the customer completes the contact form. Please send a test from this link: http://starkbellamy.photoshelter.com/#!/contact

Serzh

Hi again, this function included in plugin http://prntscr.com/53idei ? If you want some not default, please, write on out forum.

Default-user

Thanks!

fabico Purchased

Hello great theme no problem to instal it But we have another kind of problem. Everytime we upload picture (not so big) we have an http error We try on 2 differents providers and we have the same problem. We switch on “fourty thirteen” theme, and we can ulpoad. We don’t really know why with “pure photo” , upload photo become a problem. Do you know that kind of trouble?

Serzh

Hello, fabico

Please, refer to the support forum http://gogetthemes.com/forums/ , write what the error falls and give a link to your website.

weasy Purchased

Hello, how are you?

I have many problems:

1. I can not set the blog masonry page. I read the documentation and applied, but it does not work! – http://www.jennyphotostudio.com/blog/

2. The standard page and the “custom post types” not working properly. Why the “comment post” appear in this page? – http://www.jennyphotostudio.com/jenny-studio/

3. The “dummy.xml” not work. No pages and no content!

Can you help me? Thanks.

Serzh

Hello, weasy!

Could you, please, refer on our forum http://gogetthemes.com/forums/ and provide us with the access to WP admin area and screeenshots in private msg, so we can check your website about all of this issues.

Default-user
weasy Purchased

Ok. Thank you!

un2trei Purchased

Hey!

Great theme! Looking forward to start building with it.

One question:

Is there a custom.css file? that overides the style.css?

Thanks!

Serzh

Hello, Alex!

Yes, this theme contains a custom CSS file, it called “style.css”. You can find it here: “Appearance > Editor” http://prntscr.com/569584

un2trei Purchased

Also…

Just finished installing this… it looks like everything is ok… but the website keeps crashing… like it just won’t load.

I talked to my hosting provider and h said the page is using up too many resources and I should look into fixing up the page… he sent me some report about it… do you guys think you could have a look at my page? and maybe at this report also? Maybe something failed to install right or there’s a bug somewhere…

The page is filmm.photography How can I provide you my login?

Thank you!

Alex

Serzh

Alex!

We looked at your site and did not find anything what could disturb his work. For more detailed analysis of your site and to send us your information, please visit our forum http://gogetthemes.com/forums/ .

un2trei Purchased

I would also like to know where I can edit the content of the GOGETTHEMES RESPONSIVE SLIDER… You’re documentation isn’t that clear… and I don’t seem to find it anywhere in the dashboard…

Thank you!

Default-user
un2trei Purchased

the vertical slide slider, to be more precise. but I would of course I would like to figure out which one is which for the rest also.

joaobb Purchased

hello can i load more than one foto in the gallery at time?? or is only one click at time add image!! thank you

Serzh

Hello, joaobb!

Currently available load only one photo item separately. But it’s good idea and we will try to implement this feature in future.

There are xml files?

Serzh

Hello, chasidishplus!

Demo data included into this theme placed to xml file.

Hi, i love the theme so far But I have an issue with the blog Though i selected blog masonry layout it still show a long list of all post and is not displayed like your demo.

Here is the link: stevemvondoart.com/blog

Hi, i love the theme so far But I have an issue with the blog Though i selected blog masonry layout it still show a long list of all post and is not displayed like your demo.

Here is the link: stevemvondoart.com/blog

Serzh
Serzh Author

Hello, smarts2013!

You can find solution about your issue to this link http://gogetthemes.com/forums/topic/blog-masonry-layout/#post-13693. Our Support team works 24/7.

limkopi Purchased

Hi, how do i remove the rollover border & effect from portfolio category view/page?

Serzh
Serzh Author

Hello, limkopi!

Our support be pleased to answer all your questions 24 hours a day, 7 days a week. Register on our forum with your buying code.

Hi your theme looks great ind i really want to buy it but i see that there is a problem

1) when someone chooses a photo from a gallery and sees it in full screen there is no button for going back to the gallery, is there any solution for that?

2)And also i want to ask if i can have the shopping cart to every item in galleries is that possible?

Serzh
Serzh Author

Hello, Felixwebsimple!

1. If you open photo to full size, you can close via button, placed on right top. http://prntscr.com/5kd3ed

2. You can add into gallery or simple photo or product with woo price (this product must be previously added in woocommerce). You can add much products as you like.

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