120 comments found

Just wanted to share my awesome experience with the developers. I couldn’t get my head around some issues and wrote on the support platform they have.

I got a reply within a day, and they kept answering my question on daily basis.

Great theme and great support!! Looking forward your next themes!

Serzh

Hello, dario_hal!

We are glad to help you, and hope, we’ll be working long and effective.

Kind Regards!

For sure not only a wonderful theme but, above all, great support! I ask for a modification and they answered me within few minutes. I will buy your products also in the future. Many compliments!

Serzh

Hello barbaraVitale,

thank you for your comment!

your demo site is down…

Serzh

Hello, Dariostar!

Thank you! We know about the issue and solve it ASAP.

Pre-Sales Question

I do not see a filterable portfolio feature. Is a category based filter built-in? I have an extended category tree, and wondering if your theme could handle it.

Serzh

Hello, romanzy!

This theme works with subcategories of portfolio, but this looks subcategory as category. See screen: http://prntscr.com/61rwo3

Hello

To create a new image gallery or portfolio can I select the images from WP media library?

I don;t want to -re-upload all my photos again.

thanks!

Serzh

Hello, orionspants!

Images for portfolios and galleries are used from WP Media Library in Pure. So it is unnecessary to re-upload your photos.

Default-user

thanks

Gazwas Purchased

Hi

I’ve purchased this theme and registered for support on your forum but after one week I’ve not received a password to login and post for tech support. Please can someone help?

Thanks

Serzh

Hello, Gazwas!

We had some technical problems. But now support forum works well.

Please try again. If you do not receive a pass, we are ready to solve this issue manually. For this purpose we need to know your login on support forum and your mail. You can send us this information to this e-mail sup1@gogetthemes.com. Then we will send you a pass.

bazy Purchased

Trying to import the demo content and i get:

Failed to import shop_order_status cancelled Failed to import shop_order_status completed Failed to import shop_order_status failed Failed to import shop_order_status on-hold Failed to import shop_order_status pending Failed to import shop_order_status processing Failed to import shop_order_status refunded

I have installed and activated all the required plugins.

At some point the age stops loading and that’s it, no import success message, also i get lots of duplicated pages imported.

Any thoughts?

Thanks!

Serzh

Hello, bazy!

It happened because the woocommerce plugin was not installed at first. But dont worry, the error will not disturb anything. Actually the error is just a notification that some of post cannot be imported because some of the post type doesnt exist.

Hope this information help you. Please don’t hesitate to contact us again if you still have any questions.

Edrax Purchased

Dear Serzh,

I need to show the “excerpt” on my projects page (Masonry/Grid Gallery)

Where i can find the file to edit?? I was looking my “page-gallery-grid.php” but I don’t found any function like “the title” etc.

You can acces via : http://goo.gl/KNfVI1

Sorry for my poor english.

Default-user
Edrax Purchased

Note : I want to show the excerpt on this page not inside every project

Serzh

Hello, Edrax!

You are right. It is necessary to edit “page-gallery-grid.php”. You need to add own code for your text section. Feel free to contact us on our Support forum http://gogetthemes.com/forums/.

Hello

I’m just starting with this theme and I’m trying to recreate my galleries but have a problem.

I’ve selected masonry/grid and it all shows up but when I click on an image it refreshes the page instead of opening the full image.

I don’t see any setting for this and it’s not mentioned in the documentation.

Thanks!

Serzh

Hello, orionspants!

You can find answer on our support forum http://gogetthemes.com/forums/topic/masonrygrid-gallery-list-page-template/#post-15388.

Default-user

Thanks.

So first create Galleries, then assign them to pages, got it. But there are still many problems I’m seeing:

1. I’m still having a problem with displaying information about the gallery, I typed text in the post section and excerpt section and nothing appears

2.Also the like button appear in the middle of each photo and it’s large and distracting, and your documentation has no mention of these buttons or how to control the placement or color.

3. Using the photo-gallery option instead of the create page+ Masonry/grid display is not the same. When I hover over the gallery items there is no color change or highlighting…

4. I already have an extensive menu setup with all my gallery pages but using your “gallery” function now overrides my permalinks so instead of my page/2003 I get photogallery/2003 that means I have to rest ALL ,my menu items??

Is there some more detailed documentation that I don’t see? because it seems like many options are not detailed here.

thanks

Serzh

Hello, orionspants!

You should to fill the Info feild for each Gallery item – see screenshot http://prntscr.com/66ilan.

In the theme it is not provided. You can change appearance of the button by means of the css code.

Such designed the theme. On Masonry page is displayed amount of pictures in gallery with hover effect that haven’t simple Masonry gallery.

How did you adjust your permalinks? and describe more details your issue. In menu you can use Links project for custom item http://prntscr.com/66jhqg.

Contact us via our forum http://gogetthemes.com/forums for quick response. For this you should register on our forum with your purchased code.

Pre-purchase question. I need all my gallery images to display titles and descriptions (or captions). I don’t see how to do that in the online documentation or examples in the demos. Can it be done?

Serzh

Hello, enochsvision!

Yes, you can add description and titles for each an image, for example, like this demo http://pure-demo1.elasticbuilder.com/?photogallery=thumbnails-gallery (here is descriptin http://prntscr.com/66tslo). Here, for exampe, you can see title http://prntscr.com/670mb6. There are both title and description http://prntscr.com/670mv8 on this slider type). The position of title and descriptions depends of selected gallery type or page template. You can contact us via our forum http://gogetthemes.com/forums for quick response after purchasing.

Where is there the option to remove the photo count icon that overlays on the images in striped home page mode? Also to remove the photo count overlay, i.e. (1/15) in the gallery view? Thank you www.damianvinesphotography.com

Serzh

Hello, damianvines!

This option not provided in theme options, but you can add css code into file style.css: .gallery-info div.photo-count { display: none; } #frame-counter { display: none; }

If you have any question, you can write on our support forum for quick help: http://gogetthemes.com/forums/

Hi,

is it compatible with wordpress 4.1 and woocommerce 2.3 ?

many thanks

Serzh

Hello, 7emegauche!

Yes, the theme is compatible with WordPress 4.1.x and Woocommerce 2.3.x.

Default-user

Hi, thank you another question

“SignUp” and “Pure photo” are very similar which do you recommend ?

Many thanks

Serzh

Hello, 7emegauche!

They have 2 main differences: unlike Pure theme the SignUp theme has Mega Main menu http://prntscr.com/69gvd4 and OnePage parallax template http://signup-demo1.elasticbuilder.com/?page_id=940. Both themes are good. Decide you which one do you prefer.

We recommend you to have a look on our new theme GetPhoto. We add plenty of new useful details for photographers.

Best regards, GoGetThemes Team.

Hi, thanks you another question

“SignUp” and “Pure photo” are very similar, which do you recommend ?

Many thanks

Serzh

Hello,

“SignUp” more opportunities. “Pure” – simpler and more stable

But I recommend to look at the GetPhoto, this is the best theme for photographers. There is a lot useful things for photographers!

Thanks a lot!

Default-user

Yes, i like it, but

I do not find “thumbnails gallery shop” or “art gallery shop” Is it possible to do with GetPhoto ? it’s more important for me

Many Thanks

Serzh

Hello 7emegauche,

Please be advised that both theme (Pure and GetPhoto) allow to create gallery shop. Before creating gallery you should add products into woocommerce. After this you can add these products in galleries.

All my slider images on the homepage are TINY! How do I fix that!?

Serzh

Hello, seanpilgrim!

What type of slider do you use? We need to see you site. Please contact us via support forum http://gogetthemes.com/forums to get quick assistance.

Hello

I’m so happy I’m challenging in terms of taste, it took me time to find THE perfect theme ;-)

Is it possible to ensure that the menu remains fixed, so that it appears all the time “open” ?

THANK YOU SO MUCH FOR YOU WORK

Futur client ;-)

Serzh

Hello, khadija92!

Thanks a lot :) Yes, it is possible to make menu always opened.

Hi guys,

Demo – http://trend.bwdesk.com/ – is not loading, can you fix?

Thanks, Igor

Default-user

No luck again. Do you have any server’s region restrictions? This page – http://pure.elasticbuilder.com/ is loading, demos – no!

Serzh

Igor, did you clear cache on every page? It necessary to do it. Can you please provide me with a screensot of the window, when page loads? I need to understnd a cause. Maybe it is your DNS.

Default-user

Now everything is working. Thanks!

Hi,

Can i get some support for fixing the menu on apple-devices. The menu seems to disappear. see http://www.synergyphoto.nl for te results.

Kind regards,

Vino

Serzh

Hello, vhaatrecht!

Please, write us version of browser and OS system. And make screenshot, please.

Feel free to contact us via our forum http://gogetthemes.com/forums/ for quick and complete support.

Default-user

See, the link with an example of the menu. I’m using version 8 on my ipad.

http://synergyphoto.nl/wp-content/uploads/2015/03/printscreenSynergyPhoto.png

Kind regards, Vino

Serzh
Serzh Author

Hello, Vino!

You will find a solution here http://gogetthemes.com/forums/topic/menu-on-ipad/. Please register on our support forum to get quick assistance.

Great theme. I was wondering if is possible to add in the main menu as submenu items the gallery categories. I know that the theme has a filter for that but i think will be more handy for me if i can display the gallery categories in my menu. Thank you!

Serzh
Serzh Author

Hello, kadetkrysty!

Yes, it is possible! You should go to menu Appearance -> Menus.

Click Screen Options (you will find it on the top of the window) and tick the field Galleries Categories.

Then add necessary category to menu http://prntscr.com/6jxxft.

Place this menu item as a submenu. But your page will look like Blog http://prntscr.com/6jxz3m.

Also I recommend you to contact us on support forum http://gogetthemes.com/forums/ in order to get quick assistance.

I tried registering on your help site and it said it would email me a password. I have waited a week and I still do not have the password and cannot access the site. Please help?

I tried to set up a new account but it says I already have one based on my license number.

Serzh
Serzh Author

Hello, tamster718!

Sorry for this inconvenience. We have technical problems now, so sometimes passwords cannot be delivered. I’ve sent to you new pass. Check your mailbox please.

hello,

when I try to order I see that the VAT ( the amount of $11.60) were added to my order. Can you explain to me what match?

ps: you’re template is beautiful

Serzh

Hello, khadija92!

Thanks :-)

All money charge issues is the competence of ThemeForest administration only. Please contact them as for your question.

Kind regards

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