36 comments found

Hi there,

I like your template very much. I am using at the moment MyMail for sending out campaigns. Is your template compatible with MyMail and if yes, how you implement it? Thank you.

RocketWay

Hi ancabonteam,

Thanks for you interest! Pure is currently no compatible for MyMail. Maybe this is something for in the future.

Cheers, Sebastian

FSerg Purchased

Good day!

Thanks for a great theme! :) I’m sending a letter from the program and attach to the letter attached file (pdf). The problem is that all e-mail clients can see the attachment and you can open it, but mail.app on iOS does not display the attachment. But if you send a simple letter (without shabolona) and attach it to the file, the mail.app on iOS it is displayed. Tell me how to fix this?

http://img-fotki.yandex.ru/get/9810/36967264.d/0_b578e_94e40075_orig http://img-fotki.yandex.ru/get/9648/36967264.d/0_b578d_49b69daa_orig

RocketWay

Hi FSerg, thanks for the purchase and the 5 star rating ;)

We are not sure exactly what you mean. Do you mean that if you send an email letter without any attachment you CAN see it on IOS and if you attach something you CANNOT see it? Can you be a bit more specific? Perhaps you can send us your index file and explain to us exactly what the problem is..

Cheers, Sebastian

I’ve purchased them theme and realized my Envato email was outdated. I updated my email. I need to get access to the template builder and have it sent to my new email. Can you re-send it?

Thank you.

Mike Liuzza

RocketWay

Hey Mike, thanks for the purchase! Please sent me an email so i can reply with your purchase link :) support[at]rocketway.net

Cheers, Steve

Hello,

I wanted to know how to replace the “read more” text with a regular button (“Learn More”). I am specifically referencing the Pure module where text is on the left side and an image of an iPhone/iPad is on the right. My previous attempts have shifted the iPhone/iPad image down and to the right when viewing for desktop (especially in gmail).

Your assistance would be much appreciated.

Regards,

Trung Nguyen

RocketWay

Hi trungnguyen9,

Thanks for the purchase! Please send us an email to: support[at]rocketway.net with your index file so we can have a look for you.

Cheers, Sebastian

Default-user

Hello,

I just emailed you a test email. It is titled “Florida CLE Sale”

RocketWay

Hi James,

Thanks for the email. I replied him :)

Cheers,
Sebastian

Hey there. I’ve just bought your template and maybe i’m too stupid to use the themebuilder – i just clicked on the theme builder file in the folder (i’m working with mac)... but how can I change the layout items???

i don’t want all the social media icons… only a few of them… how can I delete the ones i don’t want?

And where can I set the links concerning my social media profiles – that the icon directs to my page???

and where can I change the colors of the social media icons?

RocketWay

Hi monsieurhill,

thank you for your purchase! Please mail us for support so we can help you out: support[at]rocketway.net

Cheers, RocketWay

Hello Sebastian,

I wanted to know how I can get a “boxed” version of the template. I would like the version that appears on the template builder site.

RocketWay

Hello trungnguyen9, yes i can fix this for you, please email me your .html file: support[at]rocketway.net

Cheers, Sebastian

Hey there…

Unfortunately your email support is not very satisfying… I’m in touch with Nana – and she is very friendly, but the answers take much too long. I’m already waiting 4 days…

This is not what I’m used to concerning templates that I’ve bought through themeforest. :-(

RocketWay

Hi monsieurhill, excuse us, we’re working on the support now, it was weekend and we still had a few support question open. You’ll get a response within an hour.

Regards, RocketWay

Hi RocketWay,

Nice design !! And it really suits my brand. One question. Does Mailchimp’s drag and drop editor work with this template ?

Thanks.

RocketWay

Hi kepass, yes it’s MC’s drag and drop editor compatible :)

Cheers, RocketWay

sumigrl Purchased

Your items says the following – but what does it mean?

“You’ll get link to the Theme Builder, the Theme Builder is not included in the main package.”

Please advise ASAP. Thanks!

RocketWay

Hi sumigrl,

Thank you for the purchase. This means that the Themebuilder is not included in the download package. You’ll get a purchase link to our online themebuilder what is hosted on our FTP.

Cheers,
Sebastian

sumigrl Purchased

Hi there,

I just purchased your Pure template.

Is there a way to:

(1) save your work as you’re editing? i’m afraid i will lose some work if it takes me too long to edit.

(2) load a section after you delete it (without using “undo”)? because in the test version of your template builder, you were able to drag and drop different sections from the left hand side and now that feature is gone!

(3) also, when i upload my logo to the footer or header, for instance, it resizes it and makes it a lot smaller. why? how can i fix this?

Please advise ASAP! Thank you.

RocketWay

Hi again sumigrl,

We just replied your Email :)

Cheers,
Sebastian

Hi I was just wondering if the theme builder is white label branded and is it self hosted. The only reason I ask is that if something happened to RocketWay e.g. website was down. Would I still be able to use the theme builder?

Cheers, Alex

Default-user

Woops sorry just read the comment above :)

RocketWay

Hi weatabix00,

this themebuilder is hosted by RocketWay, see it as a free tool we offer to people who buy our templates. If our website would be down you aren’t able to access it, but don’t worry we won’t take it down. Basically this counts also for services like MailChimp, Campaign Monitor, etc…

Cheers, Steve

RocketWay

Hey! Loved it. I have a quick question though, im using Netsuite to send the mailings but… when i try to use it as a editable template, the girls that have to edit it only see code, not the visual option. Do you know how can i correct that??? :) thanks!!!

RocketWay

Hi Andrea,

Thank you! If you can sent us your Netsuite details we can have look. Maybe Netsuite hasn’t got a visual editor? We’re not familiar with it, anyways, drop us a mail with instructions ok :)
support[at]rocketway.net

Cheers,
RocketWay

Hi. this is a presales questions. I was wondering if you can delete the learn more buttons completely?

RocketWay

Hi Yooni216,

Yes this is possible. If you arent able to do this yourself our support can help you out deleting this button.

Cheers,
RocketWay

Default-user

Just to be clear I should be able to delete the any of the buttons in the editor?

RocketWay

Hi yooni216,

No, the buttons can only be deleted in the code :)

Cheers, RocketWay

hey guys! awesome templates and I definitely wanna buy some. got 1 question here: is there a way to easily customize fonts (wanna use google fonts) and if so how do I make it happen?

RocketWay

Hi slavasmirnov,

Thank you for your interest. You need to use font face if you want to use google fonts. Replace all Proxima Nova font with the google font. If you need further help we can support you. Just mail us: support[at]rocketway.net

Cheers,
Sebastian

Default-user

Hey RocketWay!

thanks! i will

musdy Purchased

The theme has issues with Yahoo Mail. The grid is not centered. Could you please take a look into that issue?

Thanks.

- M

RocketWay

Hi musdy,

Offcourse! Please mail us the details so we can check it for you: support[at]rocketway.net

Cheers, Steve

JackV Purchased

Hi, just curious about what the latest update addresses as its not in the change log.

RocketWay

Hi JackV,

We’ve fixed some alignment issues in Yahoo mail. I updated the change log also :)

Cheers,
Sebastian

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