An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by internq7
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I have installed a plugin that has widgets with some unordered lists. I would like to have those list styles styled the same way as the default sidebar wigdets for categories, pages, etc. with the little triangle bullet to the left of each list item. How do I go about doing that?
Please read this which is a discussion from another one of my themes (QualiFire), however the mechanism is the same, also keep in mind that the line number might vary slightly.
I was wondering what twitter widget is used on the demo page?
For the demo site, I simply used a widget from the official twitter website, it’s very easy to customize the look & feel on the spot on their website. Here’s the link: https://twitter.com/settings/widgets
Then just copy and paste the js code into a text widget in my theme.
Do you have trouble uploading and installing a WordPress theme you purchased from ThemeForest?
The folks at ThemeForest were nice enough to provide a video tutorial resolving an issues some people have been having uploading themes they purchased from ThemeForest, here’s the video tutorial page…
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.