An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, AndonDesign, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from AndonDesign:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

For U-Design WordPress Theme Support:
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Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

For PureVISION WordPress Theme Support:
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Please post any support related questions to the theme’s support forum.

In my effort to provide you with better support I’ve setup an independent Forum where all comments are searchable, you can upload images and insert code with code-highlighting, etc.

You can subscribe to the Support Forum HERE.

For QualiFire and Business Success themes Support:
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Please post any support related questions to the theme’s respective comment area or you could send me an email through my Profile page.

Cheers,
Andon

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I have installed a plugin that has widgets with some unordered lists. I would like to have those list styles styled the same way as the default sidebar wigdets for categories, pages, etc. with the little triangle bullet to the left of each list item. How do I go about doing that?

Please read this which is a discussion from another one of my themes (QualiFire), however the mechanism is the same, also keep in mind that the line number might vary slightly.

I was wondering what twitter widget is used on the demo page?

For the demo site, I simply used a widget from the official twitter website, it’s very easy to customize the look & feel on the spot on their website. Here’s the link: https://twitter.com/settings/widgets

Then just copy and paste the js code into a text widget in my theme.

Do you have trouble uploading and installing a WordPress theme you purchased from ThemeForest?

The folks at ThemeForest were nice enough to provide a video tutorial resolving an issues some people have been having uploading themes they purchased from ThemeForest, here’s the video tutorial page…

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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